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BettyGiggles

Members
  • Content Count

    219
  • Joined

About BettyGiggles

  • Rank
    Cool Cruiser

About Me

  • Location
    Kansas, Tornado Alley
  • Interests
    Travel
  • Favorite Cruise Line(s)
    royal caribbean
  • Favorite Cruise Destination Or Port of Call
    Caribbean

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  1. So I called back a couple of days after first call and asked for Resolutions, spoke to Josh, had to send him our email received from RCCL and with a phone call about 1 hour and 20 minutes, he came back took my phone number and today 3 days later we did get a call from a lady in Revenue who apologized several times for the how wrong our future stay was handled. She had already reserved another suite in Star Class for us and we did get upgraded to Grand Panoramic Suite - 1 bedr with price protection. No one can really handle this kind of situation except Revenue. So while I initially called to just make sure we were really given our best choice, we are pleasantly surprised by how this was really taken care of. Back to Star Class we go. Thank you Royal!!! 🥰
  2. Not at all, the rep we got had no clue what we were talking about and we called phone # in email. He had us on hold several times and wasn't authorized for anything extra, it was disappointing. Never had Star class before, we understand they are not doing upgrade but priceprotection for the deal we had with booking UP would have been nice. So my take on reading here is some get to keep deal/suite and some don't. I was thinking at least throw in drink package but not even that. We did switch to CL and it is cheaper but that wasn't what we booked or wanted to start with. LOL We did book the chill island cabana in good time at least. See you onboard! Update with what you get/didn't get, maybe you will get a phonecall from an authorized rep handling the switches 🙂
  3. We did call the number in email received and rep who got call had no clue to what we were calling for, kept say UP is not being built, you understand that? His wording plus choppy phone line, spent over an hour with no supervisor available more then through Skype for him. Oasis was the switchover we could make but the itinerary and star class is what we had booked on Allure. Could have let us have drink package imho 😉
  4. Caribbean out of Pt Canaveral Oct 31 2021, we got nothing, no price protection, nothing, cheaper price, yes, but we had an awesome deal for the UP including drink package, gratuities and Genie. The only one they had would cost us $4000 more and a different sailing on Allure
  5. We just received the email yesterday that the UP suite we had booked was no longer available, we switched to Crown Loft as no other Star Class choices were available.
  6. We just booked one of the new Ultimate Panoramic Suites on top of Bridge for Oct 31 2021 sailing..so we're def hoping it will be done LOL😄
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