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About wren2

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    Cool Cruiser

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    Travel, foreign languages
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  1. I live in the U.K. and had a Crystal riverboat Cruise cancelled on August 1. I had my TA filebfor a refund straight away.Crystal said up to 90 days for a refund, then extended it by two weeks. To date I have no refund at all. Spoke to my credit card issuer and they said to file a claim, although the limit is 120 days but that there was some leeway. I booked through my TA so would have to make the claim against them, which is unfortunate, as I have a good relationship with them. Would like to hear how anyone in the U.K. has fared with getting a refund from Crystal. Are river cruise passengers
  2. The latest from the Head or reservations for Crystal is that they process refunds in chronological order and are currently working on April refund requests. My cruise can elles August 1 and refund request filed then. Was told 90 days, then another two weeks. Who knows when or if I will receive my refund? I am a U.K. client.
  3. My Christmas cruise was cancelled by Crystal on August 1 and I was told up to 90 days. I had my TA follow up ten days ago and was now told it would take an extra two weeks as this is the time it took them to process the refund request. What lousy treatment - anything to hold on to your money.
  4. In the U.K. my credit card is with the same bank as my current account, so when I eventually got my various refunds, I was able to transfer them to my current account and then into my saving account. i have been critical about the Silversea refund process in the early stages of the lockdown but Crystal is much worse. They cancelled my Christmas river cruise on August 1 and they said the refund would take them 90 days. They are now saying that as it took them two weeks for the initial paperwork, I will now not get my refund until mid-November. Crystal refund process makes Silverse
  5. Crystal cancelled my Xmas cruise sailing on December 21, on August 1. They told me 90 days for refund - far longer than Silversea. Checked with TA today. Crystal said it took them two weeks to process paperwork so cannot expect refund until mid November, which is disgraceful. Any river cruises in future will not be with Crystal.
  6. I remember reading a post from a cruiser in Ohio several months ago. He had received infirmation and assistance from Mark Conroy, VP of the America’s. As you are in such dire circumstances, I feel Mark might be able to help. Worth a try.
  7. The longest I waited for refund in the U.K. was 81 days. I did notice that US refunds seemed to be processed more quickly. I would check with your TA and if they say they have not received the refund from Silversea, I would contact Silversea directly and let your TA know this is what you are going to do.
  8. My latest refund took over fifty days, an improvement on the 81 days for my first one. I will not be making any bookings so much in advance again.
  9. My first refund took 81 days. In May Barbara said the process had been improved and should take 30-45 days. I note from postings that US cruisers seem to get refunded within the 30-45 day time slot.
  10. I too am waiting for my refund requested 48 days ago. Their refund process in the U.K. is slow, too slow.
  11. My question exactly. I was booked for a week’s cruise in October, Athens to Athens, and it was cancelled. No problem with flights and, as you say, Greece has a low Covid case record, thanks to their early lockdown. I too have hundreds of days with Silversea but am beginning to look elsewhere.
  12. That is fantastic. I have always said in my posts that the U.S. cruisers fare better with Silversea than the U.K. ones. Will see how I get on with my last claim on June 24 but certainly my first one took 81 days.
  13. I have seen the same thing with different cruises. When most September cruises were cancelled, they still showed a September 3 cruise as operating. I just think they like to keep your money as long as possible. They have much in common with some of the scheduled airlines I,e, Swiss where I have been waiting over three months for a refund. This has indeed been a learning curve for me. I have decided no more booking over a year in advance but rather three months before sailing, even if the price is slightly higher. Good luck to you on your refund. I am awaiting two further refunds but only fi
  14. We have been cruising almost the same amount of time. For me 24 years this September. I have booked the seven day Athens cruise in October and if that is cancelled, will not rebook. Too many hassles for refunds.
  15. How awful. The service on board Silversea is so wonderful, you expect the same from their offices and are sadly disappointed. I know in my case, at least for the last three weeks prior to receiving my refund, the money was not being released by Monaco. Will see how my next refund, filed June 24, is processed. Barbara did tell me in May that they had things in place to enable faster processing.
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