We've used Scootaround and their scooters have been clean and functional. One thing at Anthem port in NJ, The scooter will be in your cabin which means you will need wheelchair assistance boarding and also leaving the ship. Boarding is fine, just ask and you will be directed to where you can check in and then taken onboard with the wheelchair. Leaving the scooter in your cabin when you leave the ship means you have to get to the disembarkation area to wait for a wheelchair to get you to the luggage and out the door to whatever transportation you need to leave. Not user friendly as far as leaving the ship is concerned if you have mobility problems.