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ken_ll

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  1. I started out to compare the 5%+15% Voyageur Club discounts for sailings on the US and Canadian websites. I had seen the post started by no1talks, and out of curiosity just wanted to see how prices stood. I looked at Meraviglia Sept. 25/21, both websites showed the 5%+15% discount. I could book on the US website but not the Canadian one - Message read, Apologies this cruise is now fully booked, please try a new search In case further support is required do not hesitate to contact us at 1-833-253-9978. Then, I look at Meraviglia Nov. 6/21 (for which we have a booking) I could book on the US site but not the Canadian one, same message.
  2. Go Green - Sounds like a great program. As mentioned earlier, Hilton provides no services for your hotel stay duration. One person commented that the room stewardess gave them opportunity to sign up for Go Green. Room stewards are probably rated as to how many passengers are signed up. E.g. sign up 5 cabins this cruise and get two hours ashore (this cruise). Give it a year, more or less and Celebrity will probably announce due to passenger demands, the Go Green program was so successful that the program is permanent fleet wide. But wait, there is more, Celebrity could then introduce a newer program I’ll call, “Go Greener” aka “Go Leaner” similar to Hilton. While you have it, you still have choice, the additional points are of no use to us.
  3. Received the following two hours ago from MSC Canada, Ocho Rios and Grand Cayman dropped, Costa Maya and second OC added. An interesting observation on the Oct. 30 and Nov. 13 sailing of the Meraviglia is that virtually everything in the Yacht Club is available for booking. Perhaps there is a glitch in the MSC system. ******************** Dear ken_ll First, we would like to thank you for choosing MSC Cruises and the beautiful MSC Meraviglia for your cruise to the Caribbean. With this regard, please be informed that, due to operational reasons, the itinerary scheduled for the above-mentioned cruise has been amended; please find the new itinerary in the table below: Day Port Arr. Dep. 1st Miami/Florida, United States 19:00 2nd Ocean Cay, MSC Marine Res,Baha 09:00 23:00 3rd At sea 4th Costa Maya, Mexico 11:00 20:00 5th Cozumel, Mexico 08:00 18:00 6th At sea 7th Ocean Cay, MSC Marine Res,Baha 09:00 18:00 8th Miami/Florida, United States 07:00 Upon acceptance of this proposal, you will be granted a non-refundable onboard credit equal to CAD 200,00$ or 100,00$ per solo cabin which cannot be combined with any previous compensation such as 25% credit. Please note that the excursion programme has of course been updated to reflect the changes to this itinerary and all details can be found on the MSC Cruises website. Alternatively, MSC Cruises will be pleased to offer you the possibility to change your departure date without any change fee. In this case the new pricing will be applied, andany payment already made for the previous cruise will be transferred to the new cruise. On the other hand, you will be granted a Future Cruise Credit (FCC) for the amount paid for your cruise package. We kindly ask you to provide your feedback to us via Reservations@msccruises.ca or 1.833.253.9978, or to your agent by July 31st, 2021. Should we not hear from you within the above-mentioned deadline, we will assume your acceptance of the itinerary change. Please note that the Future Cruise Credit does not have any cash value, it can be applied to any cruise fare published on our communication channels and can be redeemed until 30/04/2022 on all departures/canvas open for the sale. If you have booked through a Canadian tour operator, please contact them directly as their terms and conditions may vary. In addition to the Future Cruise Credit, you will receive full refund of any pre-paid package purchased with credit card on MYMSC AREA. The refund will be processed as soon as possible. However, it may suffer some delays due to the extraordinary circumstances resulting from COVID-19 and the specific credit card circuit. For any own expenses incurred, you should contact your travel agent or directly the provider of the service. We are sorry if you have already received a FCC voucher for a previous cancellation, however we would like to underline that this new FCC voucher will have a longer redemption validity as stated above, granting you a longer period to choose your next cruise with MSC Cruises. It is of paramount importance that your decision to re-book your cruise or to accept the Future Cruise Credit Voucher is communicated within the above-mentioned deadline. This way we can assure to follow up on your request accordingly and close this issue as scheduled. We trust in your understanding of the great efforts we’re making to face the delicate moment tourism is going through and take this occasion to wish, once again, to welcome you back onboard one of our ships. Best regards, Ian Patterson Country Manager, Canada MSC Cruises.
  4. On Seaside, in 2019 in North America, smoking in casino, enough to stink you out. MSC lags behind most lines in this regard.
  5. Have to agree with other posters. You don’t want to stress out for months every day. At the same time, a backup plan might be prudent.
  6. Spoke to Celebrity, apparently the suspended April 9/22 sailing has gone from a 7 to 9 day cruise but without itinerary to date. An email was sent but not received outlying options to change to Feb 26, March 26 or April 2 from the April 9 cruise. What is interesting, the booking for DW and DD was cancelled and refunded but mine was not, both for April 9/22. Celebrity would not go for putting us on the 9 day or Edge/Apex departing April 9/10, 2022. We went with Feb 26 as the only option for us.
  7. Received voice mail on DW’s phone to call Celebrity, the April 9/22 Reflection sailing from Fort Lauderdale is “suspended”. Prior to this today an upselling email from Celebrity was sent pertaining to this “suspended” sailing. We are on the April 2 sailing also if cruises are sailing by then. What is interesting is that we have two cabins, this all referenced the one cabin for DW and DD and the reservation has disappeared from the Celebrity website. The second cabin under my name and second person still shows as a valid reservation. Both of these cabins were a bargain with $425 OBC. Next cruise showing for Reflection is a TA on April 18/22 from Fort Lauderdale to Rome. Sounds like Celebrity just wanted to refund only. I’ll call Celebrity this pm, after I have taken the dog to the vet, priorities.
  8. Cozumel port infrastructure challenges. We were in Cozumel Feb., 2020 where a MSC ship was ported 3 days into a cruise which started from Martinique or Guadeloupe. The ship was downtown and there was a lineup on the sidewalk in one direction along the sea wall that got increasing longer while we were there. Boarding apparently was not till 1:00 pm. A local resident indicated the lining up started at 10:00 am. and “you should wait and see what happens once boarding starts”. The lineup was orderly with perhaps 300-400 in the line with suitcases, it was hot at noon and no shade. What I saw was the British way of queuing. I did not wait around but I expected that once boarding started, the European way of lining up would take over. I could not imagine 3,000 people boarding there, the Main Street would have to be shut down. Alternatively, the docks further away from the downtown might work, just line everyone up in front of all the gift shops for hours prior to boarding.
  9. Celebrity took the direction of AI for business reasons and most likely to enhance the bottom line. In the process, some folks were impacted negatively. Like many, we are E+, the couple of drinks before 6:00 pm (5-7) and the 240 min. of Internet were adequate, we always paid the gratuities and then some. For the solo traveller, I feel for you under AI. If I was in that situation, I would find no value in Celebrity as being too expensive and seek out another line. Some of Celebrity pricing is just plain outrageous, especially the suites. While not apparent in booking Celebrity direct, there are a number of US online sites where you have the option of AI or forgo it at a lower rate. In Canada, I have found one site also where you have the option. I did book one cruise without the AI at a lower rate, got the CC one category upgrade and then ended up with the AI, still at the lower rate. My point is, if you can find group pricing without the AI, the pricing may meet the needs of the solo traveller and those who find no benefit in AI. qIf Celebrity provides value, cruisers will follow.
  10. We have a scheduled May 23/21 Alaska cruise from Vancouver, while hopeful, the reality is it is 99.99% unlikely to happen. My concern at this time is whether RCCL will announce further temporary suspension of service and extension of Lift and Shift before the final payment date of Feb 22 and not after. I would not be surprised to see more widespread temporary suspensions. Our planning is focused on 2022 and later with refundable/minimal deposits.
  11. I have two FCC’s in limbo somewhere as a result of cancelled cruises, but it is not a concern. The PVP at Princess extends the deposit date by months on new bookings knowing the FCC’s are there but won’t surface until cruises cancelled by Princess clear from my account. For me, this works.
  12. Last week I was able to book an A1 at the A2 rate on the Apex through a big box store. The upgrade gave me a mid-ship location. It was a painful booking experience (an hour on phone, confirmation the next day), the big box store had online pricing display issues and Celebrity had computer issues. Maybe at the Celebrity end, the upgrade was pushed through or Celebrity staff was not aware of the restriction.
  13. On December 18, I received a clarification email from Celebrity as to dry dock, my bolding. I had not acknowledged their 1st notification. I had done a L & S to the 4/23/22 Reflection, it took 2 weeks and a phone call to process. The next day I got the original letter of cancellation, but I phoned and moved to 4/09/22 Reflection at original fare and we had no discussion on the $200, no entitlement IMO. ********** ABOUT YOUR UPCOMING TRAVELS Dear Guest, Earlier this week, we reached out to provide an update on the status of your 2022 Caribbean cruise vacation aboard Celebrity Reflection®. As we shared, your sailing will need to be cancelled, however, we are reaching back out today to provide additional details regarding the reason for cancellation. To clarify, the Celebrity Millennium is scheduled for dry dock in 2022, however the Celebrity Reflection sailings of 4/16/22 and 4/23/22 will needed to be cancelled in order to facilitate a smooth transition from the Caribbean season to our Summer sailings in Europe. We apologize for this miscommunication and for the inconvenience of your sailing being cancelled. At this time, we would like to ensure you are aware of your options to be re-accommodated on another Celebrity Cruises vacation or to receive a refund. From now through December 28, you have the option to rebook on any other Celebrity Cruise in 2022 at prevailing rates. If you choose to rebook, you will also receive an onboard credit of $200 per inside, ocean view, standard veranda, Infinite VerandaSM, AquaClass® or Concierge Class stateroom; or $400 for The Retreat®. You must rebook a sailing of the same length as your original booking and in the same stateroom category to qualify. Please contact us or your Travel Agent to take advantage of this offer. If you are unable to rebook by December 28, you will automatically receive a 100% refund to your original method of payment, for amounts currently paid on your reservation. No action is required on your part to receive this refund. You can expect to receive a refund within at least 30 days after your reservation is canceled. Cruise taxes and fees will be refunded separately. Please note, if you have already cancelled your sailing by taking advantage of our Cruise With Confidence policy, you will not be eligible to receive the rebooking compensation noted above. If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, these charges will automatically be refunded in full to your original method of payment and will show up as a separate transaction. Guests with air travel and hotel booked through Flights by Celebrity will be refunded automatically. You will not need to call in to initiate the process. Guests with independent excursion or air arrangements need to contact their tour operators and air carriers directly to make all required cancellations. First and always, please take care of yourselves and your family. Thank you for your patience and understanding as we work through these unique circumstances. If you have any questions, please feel free to contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. We look forward to welcoming you aboard soon for an amazing Celebrity Cruises vacation. Sincerely, Celebrity Cruises
  14. We have the Millennium booked for Nov 29/21 and Reflection April 23/22 from L & S. The communication from Celebrity was non specific. It was similar to a Summit cancellation previously without specifying which one of 3 we had, left to guessing. What is interesting is that I called last week not hearing anything on two L & S’s both on Reflection B2B. Told to wait a week, one came through and the other is moot now. I feel this is like a shell game, we’ll just take our refundable deposit back and not loose sleep. There is no need to rebook anything at this point.
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