sofmall

I feel we'll be waiting another 5 months! Celebrity has to and fro'd with our TA each time a query is made. He's had to re-submit via a different channel 3 times, and most recently they claim they didn't receive his re-submitted refund request sent 3 weeks ago and to submit yet again AND via a different channel again. They also tried to say we were eligible for a FCC not a refund, which we had to scramble to disprove as when the refund request was submitted Celebrity stated in their Cruise with Confidence document that a refund was an option. So now I feel we're no closer than on the 18 March.

We've been waiting since the 18 March!

On 18 March we requested our refund of deposit for Celebrity B2B June cruises. Unfortunately we'd booked via a TA and still haven't received our money. We're now into our fifth month of waiting. Can't believe it would take this long!

Still smoky in Sydney today though not as bad as yesterday. We live just south of the city and unfortunately the skies are rarely blue at present. Here's hoping things change.