This past fall we had $400 from Celebrity and $350 from our big box TA whom we have used for 13 years. While we know that Celebrity’s OBC is non-refundable , the TA’s OBC has always been refundable. While on the cruise, I brought up our account on the TV and both amounts were listed as non-refundable. I was certain there was an error. Long story short, after much discussion, Celebrity guest services called New Hampshire so I could talk to the TA. The TA checked and said our OBC was in fact non refundable. At one point the TA also said Celebrity dictates the type of OBC they provide. She a