I'm also disappointed with my recent sailing on Freedom earlier this month (St. Kitts/St. Thomas itinerary), it was my first time out of San Juan, and my first on a Freedom Class. I felt the ship extremely crowded, I think the layout doesn't deliver to the quantity of passengers it actually carries... The waiting time for any elevator is insanely long and the Windjammer is chaotic, many people had to eat standing, because there were not enough tables with chairs. It was impossible to get into an ice-skating show, out of the 4 shows offered during the whole week, I couldn't make it to any of them, Studio B was already full 30 minutes before the shows.
The ship is clearly showing her age all around: damaged elevators, carpeting in bad condition, our shower was not properly sealed on the gap between the rolling door and the floor, making huge damps of water, and the external frame was severely rusted (we called maintenance and they fixed it with silicone). I think they are letting the ship just die till it goes to dry dock in April.
The only highlight was the MDR food. EXTREMELY well prepared, none of the dishes I tried disappointed me, all of them were top class.
Regarding embarkation/departure, our check-in was quite fast, we boarded around 2pm.
Departure was a whole different story, I have never went thru such a long wait/line after a cruise as this one, it was a terrible experience.
There I really missed Oasis class. I think I won't sail on a Freedom Class ship ever again in my life.