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croozen

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  1. We were on that cruise and just received refund on CC. We did not cancel ourselves but rather played an uncomfortable game of chicken with the cruise line until the night of the 13th when all cruises halted.
  2. Our March 18th cruise was cancelled by HAL on March 13th. Our refund went through on credit card, posted May 29th and showed up this morning. The refund included both initial cost of cruise, and a separate upgrade cost that had just gone through on card in late February. (Neptune Suite , weep weep) The week of March 18th I had filled in online form option for refund, and contacted big box travel agent. Heard absolutely nothing and no paper trail until canned email asking for patience a couple of weeks ago. I had no luck contacting HAL by phone last week, but did fill out email to customer relations detailing amounts and reservation numbers. All I got was an auto email response. We are still awaiting refund of deposit for June cruise, but the March amount was the big ticket item. Relieved!
  3. We were booked on a March 16th departure 10 day Panama cruise and did not cancel ourselves. Picked option #2 as soon as the online form was available and also made that choice through our big box travel agent. Still waiting. Did receive this email from HAL just now. would have thought with our sailing date we would be first in line, or near to it. I guess people that cancelled themselves , prior to the March 13th shutdown, will get their $$ first and those are the ones they are “manually” working through. Funny, I still have not read of anyone getting $$ for actual cruise fare yet. ****** We know you are waiting for your refund and may be frustrated by how long it is taking. We fully understand and apologize for this situation. Please be assured that we have received your request and currently have it in our queue. We are doing everything we can to expedite the processing of an unprecedented number of refunds and future cruise credits during this challenging time. We ask for your continued patience as we work through each booking properly. Due to the unique nature of this situation, we are unable to use our usual automated process. Our team is working hard to manually process this large volume of requests while working from home. This is our commitment to ensuring each and every booking is handled accurately and as efficiently as possible, in hopes of avoiding any further frustrations for you, our valued guest.
  4. I didn't hear big box TA say anything about an additional FCC, I thought it was just a 100% refund option. She was reading the two options out to me over the phone and I didn't even let her get through the refund option (ding! ding!) before I said we'll take it!! I guess I will wait and see if we get the same as Crazy For Cats. Here's hoping. We are in limbo with just deposit in on a June 26th Med cruise. I believe I heard others say on here that any FCC we may get due to this stoppage can NOT be applied to balance owing on a cruise that is already booked like this one which was booked like 18 months ago. True? (we have a delay til April 22 to decide on whether to proceed on that one)
  5. Update: they are refunding to CC# including original cruise price, upgrade cost we paid for Neptune Suite (weep weep), excursion etc. We can expect it in about 10 business days. Calling Big Box exactly at opening time worked for me!
  6. I am on the phone with Big Box now. Called at 8 am and had 30 second wait time. She is helping me.
  7. Yes I have checked spam and junk and deleted folders. I am quite certain there is an email associated with this cruise. As I noted, we had been receiving regular updates via email from HAL right up until Friday, and before that cruise check in emails.
  8. We were due to sail tomorrow, March 18th on Zuiderdam. Have received nothing from HAL or big box TA. Anyone else heard crickets about imminent sailing? Would like to have some assurance we have the refund options discussed here. Funny, we were receiving regular emails from a Orlando Ashford right up until Friday afternoon that sailing was on, OBC offer, they looked forward to welcoming us etc.
  9. Our cruise was to be on the 16th and we have no email yet either. Checked junk folder too.
  10. Our HAL cruise to Panama was set to sail March 16th. With the Trump announcement, which I take it includes HAL, do we have to proactively do anything to get a refund? Just wait for communication from HAL? Our reservation is through big box travel agent, if that makes any difference, and I know people are having problems getting through to both them and HAL. Crazy times we live in.
  11. Also just received email from HAL within last hour. We are due to sail this Wednesday the 18th. it is basically a repeat I think of what we received last Friday. I find it hard to fathom that HAL will remain sailing while all other lines suspend. Nevertheless, we understand our guests have questions about their upcoming vacation plans. In order to give guests greater peace of mind, Holland America Line is extending our Short Term Cancel Policy for cruises or Alaska Land+Sea Journeys departing through July 31, 2020. For guests who choose to keep their booking as currently scheduled for departures between now and July 31will receive the following Onboard Credit (OBC) amounts: $100 per stateroom ($50 per person) for 6-day cruises (or fewer) $200 per stateroom ($100 per person) for 7-day and longer cruises If you choose to continue to sail with us, we will automatically apply your onboard credit to your booking. There is no need to call us. Guests with existing bookings on sailings between now and July 31, 2020, who decide to change their vacation plans, can now cancel their booking up to 48 hours prior to sailing and receive a 100% Future Cruise Credit (FCC) for the amount of the cancellation fees assessed, less the cost of Cancellation Protection Plan (Standard or Platinum) Future Cruise Credit can be used for another cruise in 2020 or 2021. The FCC must be applied to a new booking by Dec. 31, 2020. FCCs are nonrefundable, non-transferrable and do not have to be used on the same destination that was cancelled. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Please consult with your Travel Advisor or Tour Operator for more information.
  12. Also booked directly with HAL. and likewise our final payment still shows March 29th. I am wary to try to get through to HAL at present. Please do post here again with any information you get on this, and I will do the same.
  13. We are in the same boat. Pardon the pun. Embark on June 27 in Rome, and set to disembark July 9 in Venice. We are to fly home to Canada from Milan! Our final payment date is March 29th. I thought I had read on here that Hal, in light of Corona, was extending final payment dates for 60 days but not sure if that was effective for June sailing dates. Does anyone know? More pressing for us is Panama Cruise leaving next Wednesday. Will the cruise even still sail? How can they even have a capacity to make money with Canadians being told to stay home?
  14. I had the same issue using Safari, but it resolved itself two days ago.
  15. So we may purchase those the same as we do at Cafe on Deck 10, and our Mariner discount would apply so we saved the usual percentage amount? I think it’s 25% as a 3 star mariner.
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