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ccpm

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Posts posted by ccpm

  1. Yes taking on soft drinks is allowed. However at the rate I drink decaff coke I would need 14 bottles to see me through. Not possible on fly cruises but have managed to take 6 sailing from Southampton and scour local supermarkets in port for my next fix.

  2. With the fizz tasters they are 100ml not 125ml like the other wine flights I believe. I didn't try one this time but wonder if this was done to get the price back  to being comparable with other wines at ?£12.50 which the OP mentioned. Last time I had them they were £16.95 for a full 125ml. I believe both of the non champagnes are Peller Ice and Peller Ice Rose. 

  3. Reporting back ahead of time. Had a suite on Ventura at a good price as a last minute holiday. Very pleased - no going back now. Butler was great, canapes not so much., had some room service but no in suite dining. Glass House experience best ever for lunch and split time between epicurean and sindhu in the evenings again super meals and brilliant staff. 

  4. I work on 7 days when fly cruising for day time all mix and match - wash and repeat. Often do long cruises and it works well. Night time will take as many lightweight cocktail/evening dresses as will fit the baggage allowance - just rotate. Have to say my best was 28 dresses with 10kg extra luggage allowance but that was for 50+ days  

  5. 14 hours ago, Balaena said:

    How about a nice bottle of champagne Dai

    P1030366.jpg

     

    Is that a bottle of Moet? Please tell me you ordered it from room service as if so my next cruise is looking up. It was mostly Tattinger last cruise

  6. On 5/18/2019 at 2:02 AM, MontyRSSC said:

    Thanks for all the feedback, positive and not so positive, and I have already asked the team to kill this initiative.  I will say that it is amazing how some people can rush to quick judgement on what our intentions are without having an inkling of an idea on what was the thinking behind our decision.  In this case I thought an idea that was good from a guest perspective as well as our crew was worth pursing but obviously it was good in theory but not in reality.

    I am just a little surprised that an initiative was begun after minimal guest feedback on customer surveys with little or no information to regular Regent cruisers with the rationale and explanation of what the scheme aimed to achieve. Then after relatively few customer expressions of dissatisfaction on CC there is a response from 'Jason' followed very quickly by the above post where the initiative has already been "killed". So how do we explain why so many other items of feedback or items that garner strong opposition on CC are not similarly dealt with at lightening speed. Sorry may be it is a 'verified' email but seems very odd and out of sync to me.

  7. 17 hours ago, phoenix1975 said:

    Hi

     

    I've always previously booked select dining restaurants when I've got on board, as the Cruise Personaliser didn't exist last time I went with P&O. I'm on Britannia for a week from Saturday - is there any way of knowing:

     

    1. Which days will be the gala nights as I prefer to be in the MDR for those? The first sea day isn't until night 3 so I was wondering if they would do night 2 instead as it's Easter Sunday?

    2. Which menu (if they use the sample menus) are on which night?

     

    If I book when I get on board, do I have to go to each restaurant to book or is there a central place where I can look at the menus and make all the bookings? Being single, would there be any offers or are they more designed for couples?

     

    Thanks 🙂 (Getting excited now but I keep thinking of questions!)

    Most of the offers are dine early get a bottle of wine for 2 - I don't dine early so have never tested it to see if I got 1/2 a bottle. BUT last December on Ventura there was a new (to me) offer in Epicurean of 30% off if you went on the first 2 nights at anytime. That I did get even though I had prebooked the head waiter refunded my credit card and I paid the reduced amount on my account. For singles they do not make up tables so you book for one. I have been asked to join others but by them not by the waiters making up shared tables and have never seen it happen but again it may do.

  8. 10 hours ago, terrierjohn said:

    But we have all known we don't get the discount until the OBC is spent for ages, so why do we keep carping on about it.  If you wish we can ask P&O to stop offering OBC, then you can get the benefit of the discount straight away, especially now that there is no auto grats to eat into it.

    Just out of interest does anyone book all their excursions, speciality dining and special treats before they cruise, just to get the maximum discount; and then of course find they have to drink themselves stupid every night just to use up their OBC?

    Yes to the first I do pay everything I can in advance but not it has to be said for the discount but to aid budgeting. As to OBC that never covers what I spend on board - glasshouse lunches, drinks including coffees

  9. 2 hours ago, daiB said:

    I have had a few issues with P&O but unlike others I have had excellent customer service every time.

     

    We have just come off Ventura after a back to back, may report later, but unfortunately we had no issues at all so I cannot give you an update, on customer service.

     

    Actually DaiB like you I fortunately have had no any on board issues with P&O...yet. I have had cause to deal with customer services and have found then excellent when I have. When my husband died they waived all fees to move and rebook as single fares our booked cruises more than once and contacted me so many times to ensure I was happy. I truly valued that.

     

    Do I like their product well to a certain extent essentially restricted by my particular needs yes but I need to say that I am willing to buy in at a known price point and know that to tailor it to my needs I will have to pay £+++ extra. I am OK with that having carefully figured out other cruise lines offerings and my requirements and balancing the prices etc. BUT if once on board my shower didn't work, my loo overflowed etc you can be sure I would not be so happy and yes would be complaining to customer service. In over 30 cruises with P&O this has not happened but I am sure it could. 

     

    I am an experienced customer service person so would never be taking a no guns blazing approach but if my text book directed approach did not realise results you can bet your bottom dollar that like the OP my cruise money would be going elsewhere and pretty damn quick. P&O is not the product it once was. There are many folks like me that enjoy it but for some, also like me. need to adjust their offering to make it work for them. While those tweaks work for me I will continue to book with them. If I experience problems on board like those of the OP that are not swiftly resolved then I will vote with my wallet and move elsewhere. 

  10. Caravan a suggestion for you. Behind the bar - usually - you will see a person in a white shirt and dark waistcoat as opposed to the wait staff in black T Shirts. That is the senior person in charge of the restaurant - chat with them, they will direct the wait staff to get a table sorted. I usually eat in the GlassHouse every lunchtime - not busy then - and usually get to know them well as they seem to make time to come chat with a single traveller, plus i'm one who is having lunch and fizz so good for business! They are very keen to make sure to maximise the money taken in the restaurant as they have targets to meet and dining means more money. I agree with others feelings about the Glass House on Britannia. It is not my favourite as it seems to have lost the wine bar feel that other ships have but the food is great. 

  11. Can'r comment don't know the exact circumstances of the OP.  My comment was on 2 elements of discussion on this thread not on specifics. I did not give my opinion as to a best way forward or on the outcome in this case.  

  12. Thank you for the replies. It doesn't seem very easy. So I will look to either book a private taxi or self drive or ?????????? - not really keen on either option but the move is happening and cruise transport is just one more thing to add to my to do list. Awkward but hey isn't life? You want to cruise you bend with the flow.

  13. This year for the first time I have seen it Epicurean was 30% off for the first 2 nights. I had prebooked and paid but they cancelled that at their suggestion and refunded to my card then I paid the lower charge. Its usually the free wine for 2 eating early they offer but not sure whether that was offered as well.

  14. All of the speciality restaurants are great. I would have a look at  the specimen menus for them on P&O's website to see the food on offer.

     

    Experience wise the Epicurean is a formal fine dining experience with a 'fancy' menu but does have some always available items like steak, chicken. If your children like this type of thing they will be loved by the wait staff who only from my experience don't see many youngsters dining in there. Sindhu is a great alternative if they like asian food that honestly is not too spicey and you can request less spice. I have often seen families in there having a great time. The Glass House has a nice selection of tapas style small plates and a few larger meal choices but the experience there is mostly about the wine/drinks not seen too many families in there but I don't travel in school holidays. The Beach House is the most family friendly I think. The food is nice but nothing that they wouldn't see in a good pub/chain restaurant at home. 

     

    Hope that helps

  15. There are usually spaces and offers but those are mainly 6-7pm. Booking on board isn't a problem and if you booked them all at once with the maitre d' at their station in the restaurant on the first evening you board rather than on the reservation line he/she will from experience be very happy to move heaven and earth to accommodate you. They work on targets and try not to loose a good customer. 

     

    Booking on the day as the mood takes you, and why not, may mean early or very late dining times or once they see you as valuable regulars they may "find" you a slot but I think you will mainly get a table just maybe not at a prime time. On my recent cruise it was never full and the chef and I chatted for ages as he had always finished after me and came round the tables ending up with me as he knows me from previous cruises (8.30pm slot)

     

    The new menus may need a close look too for your choice of day to book. I ate there every night and on one menu I found it hard to find something even from the always available. The other menu I could have eaten anything from it. it is always personal taste but worth considering.

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