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lydiamight

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Everything posted by lydiamight

  1. Waited ages for my refund. Eventually asked my TA to inform Seabourn that I would be asking for a "charge-back" on my Amex card. Miraculously by refund appeared on my credit card statement within a week. the threat of a "charge-back" obviously galvanised Seabourn into action
  2. No problem for me——everything shows up in pounds sterling. Are you using a VPN connected to a USA server?
  3. I received the following email form Seabourn this morning: We can’t wait to welcome you back on board again soon. Until then, we invite you to join us in dreaming and planning — today. As a Seabourn Club Member, you probably know the insider perk that comes with planning your next Seabourn cruise while on board. The Future Cruise Deposit offers you an extra 5% savings* when you purchase a £250 deposit. For a limited time, while our fleet is paused, we’re bringing this special promotion to you. Your savings credit is valid for four years from the day you pay your deposit, and fully refundable if you don’t use it. Plus, it’s combinable with our Sensational Suite Savings and 10% Early Bonus Savings promotions! Book this special offer by August 31, 2020. Contact your Travel Advisor or call Seabourn at 0344 338 8620 to turn your travel dreams into travel plans — and save 5% percent on your next Seabourn voyage. Rather bizarrly when Seabourn processed my requested refund the first thing that they did was refund my FCC---something that I would be happy for them to keep as I intend to resume cruising once a vaccine is available-------still waiting for the refund of the cruise payment though.
  4. If you paid for your cruise by credit card try escalating the claim with your credit card company---it seems to have worked for some people
  5. Spoke to my UK T/A yesterday. They suggested that I wait until 60 days had elapsed from my cancellation and if I had not received a refund then they would "escalate" the matter with Seabourn.
  6. Cruiser based in the UK---Seabourn cancelled my cruise due to take place in April and I duly completed the Seabourn form requesting a full refund on the 12th April 2020. Under the UK Package Travel Regulations, companies cancelling package holidays are legally obliged to refund passengers within 14 days. That’s the case even if it’s for reasons beyond their control. I realise that things are taking a bit longer than normal but i have not heard anything from Seabourn. Although I used a UK travel agent the Amex credit card payment was made directly to Seabourn, so presumably I have no claim against the T/A as they acted purely as an agent, not a principal. Should I approach Amex and inform them that Seabourn UK have not refunded my money within the required 14 days and ask Amex for my money back? Thoughts and experiences from any UK cruisers in the same situation would welcome.
  7. We were due to depart on the the Quest yesterday (Monday 20th April) for the transatlantic crossing. Just looked at the weather https://earth.nullschool.net/#current/wind/isobaric/1000hPa/orthographic=-64.38,12.02,508 and it looks as if it would have been a very bumpy ride across the Atlantic. Every cloud has a silver lining
  8. All Seabourn Cruises cancelled for a further 30 days---just received the following email Dear Seabourn Guest, The entire Seabourn team extends our well-wishes during these uncertain times. In response to the unpredictable circumstances evolving from the global spread of COVID-19, we have extended the voluntary pause of our global ship operations for an additional 30 days, which includes sailings scheduled to depart through May 14, 2020.This effectively cancels your booking: XXXXXX We realize you were looking forward to sailing with us and appreciate your disappointment at this news. The health and safety of all who travel with us is a top priority. We are offering two choices of compensation for you to choose from: Option #1 – We would love to welcome you back on board a future Seabourn cruise under better circumstances. As an incentive to plan another voyage, you can choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid, which can be applied toward any future cruise(s) through December 31, 2021. Please note that Seabourn Flight Ease®, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses will be refunded to the original method of payment used for the original purchase. The terms and conditions of the Future Cruise Credit appear below. Option #2 – If you do not wish to receive the 125% future cruise credit, a 100% refund of all monies paid to Seabourn will be reimbursed to the original form of payment. This includes Seabourn Flight Ease air, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses. We suggest that you contact your travel advisor to discuss these options. It is important to make your decision promptly. If you do not respond by June 1, 2020, you will be deemed to have elected a 125% future cruise credit as outlined in Option #1 above. The internet portal for selecting the option you prefer is available at https://book2.seabourn.com/cp/. If any portion of your travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges. Please note that, due to the unprecedented volume of bookings impacted by cancellations that our team is managing, processing your election of Option 1 or 2 and your request for reimbursement may take up to 60 days as our team works through each booking. For more information on Seabourn's pause of global ship operations pause, please visit Seabourn's News page. Should you have any questions, please contact us at the appropriate office: Seattle Office (USD/CAD Currency): Contact us at 800-929-9391 or 206-626-9190 (local) We are available: Monday – Friday 6:00am to 5:00pm PST Saturday 6:00am - 3:30pm PST Sunday 6:00 am - 3:30pm PST Rotterdam Office (EUR Currency): Contact us at 00800 1872 1872 We are available Monday – Friday 9:00am to 6:00pm Southampton Office (GBP Currency): Contact us at 0344 338 8615 We are available Monday – Friday 9:00am to 6:00pm Sydney Office (AUD Currency): Contact us at 1 300 987 323 We are available Monday – Friday 8:30am to 7:00pm March 26, 2020, 4:52 PM Again, we extend our most sincere apologies for this cancellation. Please know that we share your disappointment and we truly appreciate your patience and understanding of these exceptional circumstances that were beyond our control. We sincerely hope to have the opportunity to meet and exceed your expectations on board one of our ships in the near future. Kind regar
  9. Received the following from Seabourn Dear Seabourn Guest, The entire Seabourn team extends our well-wishes during these uncertain times. In response to the unpredictable circumstances evolving from the global spread of COVID-19, we have extended the voluntary pause of our global ship operations for an additional 30 days, which includes sailings scheduled to depart through May 14, 2020.This effectively cancels your booking: XXXX We realize you were looking forward to sailing with us and appreciate your disappointment at this news. The health and safety of all who travel with us is a top priority. We are offering two choices of compensation for you to choose from: Option #1 – We would love to welcome you back on board a future Seabourn cruise under better circumstances. As an incentive to plan another voyage, you can choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid, which can be applied toward any future cruise(s) through December 31, 2021. Please note that Seabourn Flight Ease®, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses will be refunded to the original method of payment used for the original purchase. The terms and conditions of the Future Cruise Credit appear below. Option #2 – If you do not wish to receive the 125% future cruise credit, a 100% refund of all monies paid to Seabourn will be reimbursed to the original form of payment. This includes Seabourn Flight Ease air, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses. We suggest that you contact your travel advisor to discuss these options. It is important to make your decision promptly. If you do not respond by June 1, 2020, you will be deemed to have elected a 125% future cruise credit as outlined in Option #1 above. The internet portal for selecting the option you prefer is available at https://book2.seabourn.com/cp/. If any portion of your travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges. Please note that, due to the unprecedented volume of bookings impacted by cancellations that our team is managing, processing your election of Option 1 or 2 and your request for reimbursement may take up to 60 days as our team works through each booking. For more information on Seabourn's pause of global ship operations pause, please visit Seabourn's News page. Should you have any questions, please contact us at the appropriate office: Seattle Office (USD/CAD Currency): Contact us at 800-929-9391 or 206-626-9190 (local) We are available: Monday – Friday 6:00am to 5:00pm PST Saturday 6:00am - 3:30pm PST Sunday 6:00 am - 3:30pm PST Rotterdam Office (EUR Currency): Contact us at 00800 1872 1872 We are available Monday – Friday 9:00am to 6:00pm Southampton Office (GBP Currency): Contact us at 0344 338 8615 We are available Monday – Friday 9:00am to 6:00pm Sydney Office (AUD Currency): Contact us at 1 300 987 323 We are available Monday – Friday 8:30am to 7:00pm March 26, 2020, 4:52 PM Again, we extend our most sincere apologies for this cancellation. Please know that we share your disappointment and we truly appreciate your patience and understanding of these exceptional circumstances that were beyond our control. We sincerely hope to have the opportunity to meet and exceed your expectations on board one of our ships in the near future. Kind regar
  10. A very lengthy article, but one of the best that I have read on Covid19 https://medium.com/@tomaspueyo/coronavirus-act-today-or-people-will-die-f4d3d9cd99ca
  11. Well---at its current speed of eight knots it is not rushing to get anywhere
  12. Well worth downloading "Press Reader" on to your tablet or Smart Phone before you embark. This enables you to download quite a large number of daily newspapers on to your tablet each day. The important thing to realise that these newspapers are on an "intranet" on Seabourn ships and downloading them does not come out of your internet allowance. Somebody in The Seabourn Square will be able to help you. If you wait to download Press Reader until you get on board then you will have to use your internet minutes to download the app.
  13. Really liked the bar area in the TK restaurant area. You can use even if you are not dining in the TK restaurant. A really great and generally underused sunbathing area on Deck 12 right forward. Just loved the Japanese restaurant for both luncheon and dinner. Rarely had to wait more than a few minutes for a table
  14. I was the person that referred lisa6191. I have received the $400 referral credit as well as the $250 shipboard credit that Seabourn gave me when I booked. My emails were with a very helpful lady called Lucia at the following email address resaccounting@seabourn.co.uk. Obviously this contact only works for UK based cruisers
  15. Hi Lisa-----we came off The Encore in Athens in the spring of 2019. There is a "flat rate" charge by the taxis for a trip to the airport, it is Euro54 which equates to around $60. Journey time is approx 40 minutes and there were absolutely loads of taxis waiting alongside the ship when we got off.
  16. A "thank you" to all who responded to my query. I have just been informed by Seabourn that we will be staying at The Mandarin Oriental.
  17. We are booked on the April 2020 transatlantic crossing from Miami to Barcelona. Flights and transfers all booked through Seabourn. Does anyone know what hotel Seabourn are likely to put us up in Miami on the night before embarkation?
  18. I have an original $400 referral coupon available if anyone wants it. Please reply to raymondcoole at gmail dot com
  19. Further to my "amazing deal" with Seabourn----I think that at the time of my booking Seabourn were offering some "air credits" so the charge for my flights was probably just the excess over the air credit.
  20. Recently booked the Transatlantic crossing--Miami to Barcelona departing Monday 20th April. Got an amazing flight/transfer package from Seabourn through our TA. British Airways Premium Economy London to Miami, limo transfer to hotel in Miami, bed and breakfast overnight. Limo transfer to ship the following day. On arrival in Barcelona mimi bus for a tour of Barcelona before being dropped at the airport for a 14:50 departure. British Airways Business class back to London. Total cost for the above package was an unbelievable £300.22. per person Checked on the BA website and just the single Premium Economy flight to Miami is priced at £2040 per person!!!!
  21. Forgot to mention that the Hotel Icon gives you a free mobile phone loaded with maps etc as well as free calls.
  22. Another vote for the Hotel Icon. TripAdvisor rates it No 4 out of 797 hotels in Hong Kong. Well worth going for a "Club Room" free drinks and food in the evenings and they don't seem to stop serving the free drinks when the allotted period of time has ended. Thoroughly recommended
  23. Did this cruise last year---from memory there was no "shopping with the Chef' but as our cruise was during the month of Ramadan this may have been the reason. Don't miss the opportunity to take the Seabourn excursion to Jerusalem---quite a long day but well organised (as is usual with Seabourn) and well worth it.
  24. LIAT evidently stands for either---Late Invariably All Times or Luggage In Another Terminal.
  25. A post that I made last December---definitely "above and beyond" My wife and I have recently completed the transatlantic crossing on the Odyssey from Lisbon to Barbados via Funchal in Madeira. We made our own travel arrangements and took the precaution of arriving in Lisbon on Tuesday 21st November to allow for plenty of time before embarkation at lunchtime on Wednesday 22nd. All went well until we arrived at Lisbon airport on the Tuesday to find that BA had "mislaid" one of our suitcases---not a happy situation to be in when you are about to embark on a transatlantic crossing I made a number of frantic phone calls to BA both in London and Lisbon during Tuesday evening and Wednesday morning and they could find no trace of our suitcase at Heathrow. Fortunately we had split some of our packing between the two suitcases but we were both missing a lot of the things that we needed for out transatlantic crossing. A last minute shopping expedition in Lisbon for some essentials---white shirt, black trousers, black shoes, belt, underpants, socks, toothbrush, deodorant and an electric shaver. My wife settled for a dress and a blouse. BA had said that they would pay for "essentials" and i await with anticipation to see if they will refund me the Euro400.00 that we spent. I figured that if our case didn't catch up with us in Funchal then we could embark on another shopping expedition there to buy additional items. Once aboard I informed Maria in the Seabourn Square of our predicament. In my opinion Maria should certainly receive the "employee of the month"--if not the year, for the effort she put in to tracking down our suitcase. Upshot was that she managed to locate the case in Heathrow, get it flown to Lisbon and then flown on to Funchal. The Seabourn Port Agent in Funchal collected the missing case from the airport and it was in our suite by 10:30am on Friday 24th !!!!! In addition to all of the help that we received from Maria she also informed us that as we were in such a distressing situation she had credited $250.00 to our shipboard account and we were to go into the onboard shop and purchase anything that we needed. All this despite the fact that we had not made our travel arrangements through Seabourn. I think that this is a classic example of the sort of service that you can expect from Seabourn-----above and beyond.
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