Is there any rhyme or reason to how they are processing refunds? It seems like I'm hearing people with sail dates beyond mine saying they are seeing money back.
I'm asking because our sail date was 3/15/20 on Liberty. RCL / CDC cancelled our cruise on 3/13.
On 4/10 received FCC email.
On 4/14, we received email saying our cruise planner purchases were cancelled / refunded but here on 4/27 still no money back to my Credit Card. No mention of Royal Up refund and none of those dollars back yet.
My travel agent said oh give them time they are working on it. She also said they are processing the cruise fare refunds first then the cruise planner when cancelling out the room/reservation. Well, FCC issued 4/10, refund email for cruise planner 4/14, so seems the money is lost somewhere. What is left for them to cancel out on the reservation?
I called Royal today and was told something new and disappointing. I was told it would be 30-45 days from the 4/14 cruise planner cancellation email to receive my money back. REALLY? So now, that is basically Royal telling us to wait 60-75 days from sail date for refund of cruise planner items.
Thanks for any insights!!