Just got back from a 12 day Mediterranean cruise. The Ruby was on it’s last voyage and is presently being relocated to florida. Our group consisted of 8 family members from Calgary, Alberta, Canada. Not one member of the group will ever use a Princess ship again!
The ship was clean and the facilities were more than adequate. The service was a lot to be desired, and the food could have been better.
The bar tenders and waiters appeared to be just putting in time. They would generally be available to take our orders in a timely matter, but that is were the quick service would end. It seemed that on every order there was something that the waiter didn’t understand; and than when it was explained; they would go back to the bartender; who would promptly screw the order up. This happened not once but on numerous occasions. Drink or food orders would take way to long to be delivered. Than, they would have to return to bartender to get the correct order. Example! One order was for a paralyzer; (know as a Bull Dog on the ship) They had no idea what that was. The drinks ingredients and how to mix it was explained by my wife who had been a former cocktail waitress. The drink came back in three different glasses and we had to mix it ourselves! The next day; same waiter, same bartender, same thing! And don’t order a hot rum! Another drink that they hadn’t heard of; which is understandable. But once it is explained you’d think that mixing hot water. honey and rum would be easy. That too, came back in three different glasses; after waiting about thirty minutes. The next day; the same drink was ordered; the same waiter, didn’t know what we were talking about! And this is not in the same bar or lounge; it happened in all of them.
They charge 15% on chargeable items as a gratuity. Did you know that servers get nothing of this. The bartenders and managers share. Did you know that you have to pay $.50 for the mix you want in your drink?
Someone mentioned that the pizza’s were great. Well they are large and you can have the whole pizza. If you like a thin, soggy pizza with a minimal amount of toppings, well than, I say it was a good pizza. Not!!!
Disembarkment and re-entry proceeders could have been better. Getting out of the ship is okay; but you’d think that they would have at least put up some signs to point you in the right direction once you get of the ship; as one usually has to make your way through a maze of buildings and shops in order to get to the street or the tour buses. It’s the same coming back on. A Royal Caribbean ship was parked beside us one day and they actually had people out side with signs pointing their passengers in the right direction!
One good point. Four of us had dinner in one of their sit down restaurants. The food and the service their was exceptional. To the waiter; nothing was impossible and he couldn’t get it to the table fast enough! The prime rib that was served was excellent. not like some of the meat dishes that were consumed in the Leonardo De Vinci dining room. Me thinks, some of those cooks should come to Alberta to learn how to cook a good steak. But I do understand that they were definitely not working with good Alberta beef!
That’s my rant; and of course, it is only my opinion. Talk to a hundred people; and you WILL get one hundred different opinions!!