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Everything posted by annmarz

  1. The refund appeared as a credit on the card I used to pay for the fare.
  2. To answer my own question: A Cunard rep just told me that I can expect a refund within 10-15 days of the date of cancellation.
  3. Anyone else on the Cancelled circumnavigation of Japan itinerary wondering when we will be credited our cruise fare?
  4. Received this email today: We are writing to give you some important information about your forthcoming voyage on board Queen Elizabeth. Following the evolving and dynamic situation with Coronavirus (COVID-19), we have been taking advice from the U.S. Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and Public Health England. We have been focused on mitigating the risks to our guests and crew, and are making appropriate adjustments to our operations to protect all on board our ships. As a result of the above, we are very sorry to advise that Queen Elizabeth’s Asia programme that was due to commence in March has been cancelled and will be replaced with an extended season in Australia. The health and safety of our guests and crew is of utmost importance to us and given the uncertainty in the region, we have had to make this difficult decision, which we hope you understand is due to factors beyond our control. As Queen Elizabeth will no longer be visiting Asia, your above booking will be cancelled and you will be given a full refund, as well as a future cruise credit worth 25% of your original cruise value. This credit will be automatically applied to your account and you will be able to use this on any Cunard voyage currently on sale, booked before 31 May 2020. If you have booked flights or any additional packages via a travel agent or third-party tour operator, we advise you to contact them directly. If any arrangements have been booked independently then you should contact your travel insurance provider for details of how to submit a claim. If you are unable to recover charges incurred due to this unavoidable and unexpected cancellation, we would encourage you to contact us so that this can be discussed further. Queen Elizabeth’s new extended season in Australia will comprise two six-night Tasmania voyages, two 11-night New Zealand voyages and her first ever 27-night full circumnavigation of Australia. Queen Elizabeth will then sail a 25-night Transpacific crossing from Sydney to Vancouver via New Caledonia, Hawaii, Los Angeles and San Francisco. These voyages will be available to book from Thursday, February 20th at 2pm PST/ 5pm EST. Cunard will resume Queen Elizabeth’s Asia programme in September this year as already published. If you wish to use your future cruise credit to book any of our holidays, please contact your travel agent, visit us at www.cunard.com or call us on (800) 728-6273. Once again, please accept our apologies and we do hope to see you on board very soon. Yours sincerely, Simon Palethorpe President, Cunard
  5. We are on the QE for a Japan circumnavigation in May. We disembark in Yokohama and have a late flight out of Narita. Does Cunard offer tours that end up at the airport?
  6. This is so well done and so helpful!
  7. When I was on the QM, there was only one iced tea dispenser in the buffet. Does the QE have iced tea in the buffet and are there multiple dispensers? I know this may sound trivial, but we do love our iced tea!
  8. This is very helpful. Thank you!
  9. Going to Havana (hopefully) in Sept on NCL. We would like to experience some traditional Cuban music and dancing. My partner is not comfortable with taking a cab on our own, so we are trying to decide on ship's evening excursion. Anyone have any experience with the Tropicana vs. the Parisien or the Riviera?
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