Thaumas

I have told the P & O Guest Support Representatives that P & O should have offered full refunds to those people affected by this. I hope that someone, somewhere, will be prepared to take them to court. I understand that it will hinge on whether the removal of PE flight option is a “significant change” to the booking - this can only be determined by a judge apparently. As for my situation, my wife and I have decided to go ahead with the booking on the basis that we are prepared to put up with the discomfort for the sake of the cruise (it’s a transatlantic, so no return flight). Unfortunately the recordings of my booking phone calls with P & O did not make it crystal clear that the booking was conditional on the availability of PE flight seats. I am still angry at the way P & O have treated their loyal customers, and won’t be cruising with them again. You say you are now on Arvia but will take it further when you return - I wish you the best of luck!

Yes I have had the cost of the premium seats refunded, but to the balance payable, not to my credit card. I’ve also been offered an additional £75 on board credit. So why am I not happy? Just the prospect of a long flight (apparently 1.5 hours longer than more modern aircraft) with the absolute minimum legroom (I have two replacement knee joints), and with only 23kg hold luggage allowance per person for a three week cruise!

So, Jean Lyon and Winifred 22, suppose you had booked a superior deluxe balcony cabin on a P & O ship, and some months before the cruise they informed you that cabin class was overbooked, and you will be in the smallest inside cabin, but they were going to refund you the difference. Would you be happy?

“They never agree carriers” - true, but isn’t it implicit that if they’re offering Premium Economy flight seats, they should be able to provide them, whatever the carrier? “How were they to know that they would have to use a different airline?” Airline plans will be determined months, if not years ahead. In fact it’s entirely possible that the plans for Maleth were known about when I booked the cruise. It’s bad business practice to offer something that you may not be able to deliver. It’s also potentially unlawful. If consumers from the USA were treated in this way, P & O would soon have a class action slapped on them.

Yes, I booked in March 23 for the cruise in March 24 - sorry, i seem to have posted twice. There was a message about loss of connection, so posted again🙄

Here is my dilemma: My wife and I have cruised with P & O in the Caribbean on many occasions in the past - we are Mediterranean level Peninsular Club members. We’ve always elected to pay for Premium Economy as I view this as the minimum level of discomfort that I’m willing to put up with. Other people have different feelings about this - I’m only stating my preference here. Last March, I booked the Arvia repositioning cruise for next March. I booked directly with P & O over the phone, and I made it clear that the booking was conditional on PE flight seats being available. I was informed that they were indeed available, and paid the extra £200 per person premium. We were, in fact, on the Arcadia when I received the infamous email regarding the change to Maleth Aero, cattle class only. This is simply not acceptable to us, but when I complained to P & O, I got the inevitable raspberry - nothing in our Ts & Cs specifies flight carriers etc etc. - if you want to cancel you’ll forfeit your deposit etc. It seems to me that P & O are riding roughshod over basic contract law, and hiding behind their Ts & Cs. This is why I believe someone should stand up to them. The offer of PE was there (although who knows whether the person I was talking to knew about the forthcoming changes of carrier). I accepted their offer and paid the extra. This seems to me more than enough evidence to make a Section 75 chargeback claim as I used a credit card to make the booking. Additionally, I have made a Data Subject Access Request to P & O - requesting them to supply a recording of the booking phone call. They are legally obligated to provide this within one month. I believe this will be sufficient evidence to confirm that the booking was conditional on PE flight seats being available. Will we be sailing with P & O again? Guesses on a postcard please!

Here is my dilemma: My wife and I have cruised with P & O in the Caribbean on many occasions in the past - we are Mediterranean level Peninsular Club members. We’ve always elected to pay for Premium Economy as I view this as the minimum level of discomfort that I’m willing to put up with. Other people have different feelings about this - I’m only stating my preference here. Last March, I booked the Arvia repositioning cruise for next March. I booked directly with P & O over the phone, and I made it clear that the booking was conditional on PE flight seats being available. I was informed that they were indeed available, and paid the extra £200 per person premium. We were, in fact, on the Arcadia when I received the infamous email regarding the change to Maleth Aero, cattle class only. This is simply not acceptable to us, but when I complained to P & O, I got the inevitable raspberry - nothing in our Ts & Cs specifies flight carriers etc etc. - if you want to cancel you’ll forfeit your deposit etc. It seems to me that P & O are riding roughshod over basic contract law, and hiding behind their Ts & Cs. This is why I believe someone should stand up to them. The offer of PE was there (although who knows whether the person I was talking to knew about the forthcoming changes of carrier). I accepted their offer and paid the extra. This seems to me more than enough evidence to make a Section 75 chargeback claim as I used a credit card to make the booking. Additionally, I have made a Data Subject Access Request to P & O - requesting them to supply a recording of the booking phone call. They are legally obligated to provide this within one month. I believe this will be sufficient evidence to confirm that the booking was conditional on PE flight seats being available. Will we be sailing with P & O again? Guesses on a postcard please!