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silversneakers

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    Central Florida
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  1. If you have your own wheelchair, do you have to push it on the ship and up the gangway OR can you transfer the passenger to a Carnival wheelchair for boarding?
  2. Thank you. Yes, vegetables can be well-cooked and that is pretty easy. I appreciate the info about the maitre'd and I'll look for the form. I eat beef or chicken but with no spices or sauces.
  3. I have a high sensitivity to spices and cannot eat any fresh fruits, fresh vegetables, or any dairy products due to the possibility of bacteria. I'm thinking this may be too challenging. I'd really like to cruise, have cruised before I developed this issue, but never cruised since this issue. Should I just forget it and cancel OR do you think I can find a suitable menu while cruising? Anyone have experience in this arena?
  4. I am truly sorry this happened to you and your family. I do know RCL has a care team and you might ask RCL if there was supposed to be someone assigned to you and your family to assist you through your process which I'm sure would have been a great relief to you and your family.
  5. I'm sorry that happened to you but yes, travel insurance is a must. I'm surprised to hear RCL did not have Care Team support for you during your stay and provide support assistance (not pay for) to you. I am aware they have very good Care Team training and support and I'm sorry if that was not provided to you. Hopefully your husband is recovering nicely.
  6. Guest Services onboard said I would receive an email copy of my account within 3 days...that never happened. Two separate emails with nice "auto" response but again, no copy of account. Finally phone call to RCL resulted in email copy of onboard account (handled very professionally by agent). Spa charges are questioned because I was given two treatments as a birthday gift so I did not purchase directly and I did not have the receipts (but now I have obtained them from the gift givers) Contacted RCCL and again, two very nice agents that each transferred me to another number where I was finally told that I needed to email the spa directly for any questions relating to the charges in questions. I have done that and received a very nice auto response. Hopefully they will be able to resolve.
  7. I was asking "how to dispute" as I have the two receipts and I did have only two treatments. A $95 charge from spa is listed on my account for??
  8. How do I dispute a charge after the cruise and after my credit card payment was completed. It took me a while to get a copy of my bill, 2 emails and finally a phone call that resulted in my copy. On the ship was told that an email with charges would be sent within 3 days (that never happened). So now is it over a month since my cruise and I'm still dealing with trying to get this issue resolved. Any advice?
  9. Neither of my treatments were "sea days"....both in port.
  10. Finally got a copy of my bill from RCL. Since both of my spa treatments were gifts, I didn't have a copy of the payment but am working on getting it as it appears I am being overcharged approximately $95. Since I can no longer see the Spa menu, maybe someone with a current reservation can look at the Spa choices and see if there is an upcharge for specific days and/or times. I do know another cruise line will advertise a price and then when you select a time that is where you see the upcharge. Since I did not pay for nor select time, I can't confirm this to be true on RCL. Does anyone know?
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