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About frankc98376

  • Rank
    Cool Cruiser

About Me

  • Location
    Quilcene, Washington
  • Interests
    People, cruising, and great food
  • Favorite Cruise Line(s)
    Holland America
  • Favorite Cruise Destination Or Port of Call

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  1. I have never had a problem once at Smith Cove terminal. Sometimes getting to the terminal can be a real bear- busy city streets and the Magnolia Bridge area can get really messy on a two ship day.
  2. Most likely passengers are pre-screened by HAL before boarding as all passport information is on file. Most likely would be denied boarding at the embarkation port. I have seen people very angry in terminals because they were denied boarding due to similar situations. I have heard people paged to the Front Office on round trip Seattle cruises at the short stop in Victoria. They are told that they are not allowed to go ashore in Victoria due to Canada regulations.
  3. Is the small prop in the center of the stern a thruster?
  4. A letter to the President will be responded to by someone in Guest Services with a polite but uncaring form letter.
  5. @Roz did you report the poor treatment to Seattle? If so, any response?
  6. We got one a couple of years ago. Were told it was for overcharge on port taxes on a past cruise. Came up in an audit.
  7. Thank you very much- great news! I saw a post in this thread where someone mentioned NS breakfast in either CO or PG on Koningsdam. Also seeing that NS are getting CO benefits (tote bag, etc). Perhaps they have decided to keep CO and NS more separate.
  8. Where was NS breakfast? According to recent posts CO on the new ships is dedicated room On the rest of the ships they said was going from dedicated section of MDR to "priority seating in MDR" (which NS already had)
  9. Normally I would agree. I believe that this one was 100% the ship. Others on our ship said their luggage was going to the bus (according to their disembarkation paperwork) and had the normal process. We were told that the ship didn't know we had pre booked transfers- evidently others had the same issue. Sounded like they had sold too many Seattle transfers on board and oversold the coach. Since they didn't know we had transfers we never got the early CBP forms to fill out Thankfully I had a printed copy of our confirmation. We were being told that the coach was full and we were out of luck. I'm sure that this was the reason we ended up in the small van. The last impression 11 people had of HAL was a really bad one. My biggest issue is that it was clear HAL doesn't appear to care. Their reply was basically "here is a little OBC for your next cruise, now leave us alone". There was another issue from HAL before the cruise that I won't go into here that ended up costing us $2000.
  10. I got a reply from the famous Ms Faris at HAL telling me that I was wrong- all passengers must pick up luggage in Vancouver and carry them through Canada Customs. I know this is not correct as we have done direct transfers to SEA from Alaska cruises before and our luggage was on the bus from our stateroom. Was one other issue that occurred before our cruise that she dismissed and said was handled internally- hence I received no reply to my emails. On past cruises we were walked around Canada Customs and directly to our bus. We were instructed to not leave the bus after we boarded. We were coming from Alaska and going to Seattle. In the past our driver handed a CBP officer our passports at the border, they brought them back out about 10 minutes later and we were on our way. I really don't think that 5 star will be in our future. Sad, as I do love the people on the ships- Seattle just can't seem to get their act together. We are getting close to the time that we will be cruising a lot more and I'm not wanting to have to fight to get what we pay for. Time to start looking at options. Again HAL has shown us that the the only thing they seem to be consistant with is inconsistancy.
  11. According to reports it isn't a roped off area in MDR. It is just "preferred seating" in MDR. Supposedly the MDR menu will be in a different (likely orange) cover. Dinner will again be "priority seating" with one daily special added to the "Orange" menus. I'm guessing they will just hold a group of tables for Club Orange and NS passengers. Not sure why priority seating is a "benefit" for NS and PS passengers- I thought it was always that way for NS or PS.
  12. Quick Shuttle always has to unload at the border as they make other stops in Vancouver on the way out. HAL passengers are coming directly from Alaska and have already cleared US Customs before boarding. I too share Roz's frustration as we were in the 10 passenger van for 5 or so hours with her (and we had resoiratory crud that we got on the ship. At least an hour at the border.
  13. Second stage in a real emergency is when the crew would stow everything on deck and prepare the lifeboats. They don't want passengers in the way and a safety hazard. Lifeboat equipment can be dangerous- the reason they close the area when lowering for tender ports.
  14. I'm guessing that Mariner status and stateroom type don't hurt in the decision process. To the post about bringing a TA onboard to visit. If your TA wants to visit they should contact their HAL sales rep and request a visitor pass. If they sell a lot of cruises I'm fairly confident it can be arranged. I remember back when you got 6 or 8 visitor passes for embarkation day in your documents package. If you needed more a call would get them mailed to you. My, how times have changed- so sad.
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