I agree with ginabab who wrote, "We definitely would have liked more attention and a quicker fix when we had a problem."
My DH and I are elite and most of the time, we stay in suites when we cruise. We took 2 cruises in suites last year.
On the first cruise, we had "Not-My-Job" Vitor as our steward. Upon arrival, we asked for a top sheet. He told us that Princess did not provide top sheets because it caused too much work for the stewards. I told him I knew differently, and perhaps we could talk with his supervisor/manager or the Hotel Manager. He then said he was only joking. Right. When the light bulb on the lamp beside the bed went out, I asked him if her could get it replaced. He replied, "Not My Job; call maintenance." When the shower backed up and would not drain, I asked Vitor if he could get someone to fit it. Again, he replied, "Not My Job; call maintenance."
On the second cruise, we had "All in good time, madam, all in good time" Marco as our steward. When he greeted us upon our arrival, he said, "I will tell you what I can do for you, then you can tell me if you have any special request." OK, I thought, a different approach, but one I can handle. Then he proceeded to NOT telling me what he could do, but telling me he was on the floor only until 12:30 and after that we were to call housekeeping if we needed anything. He also said if we wanted the room to be cleaned, to put that card into the door slot. However, putting the "please clean room" card into the door never, ever worked. We were at the end of the line of the rooms Marco cleaned, and he never cleaned our room before noon. We would go out, put the card into the slot and return and hour or two later, and the room was never, ever cleaned before noon. On two occasions when I saw Marco in the hall around 10-11 am and asked him to make up our room, both times he replied, "All in good time, madam, all in good time." He also told us he needed to clean the rooms of those going ashore first because they would come back on the ship and would want to take naps. I guess he had his schedule, and he was not going to deviated one bit from it.
Both of these stewards left us with bitter feelings. We fondly remember our butler on Celebrity who always said, "Ill take care of it Madam, my pleasure!" Now, I'm not saying I need a butler, but it would be nice to have a go-to person to get things done -- someone with a "butler attitude."
Celebrity is currently offering many amenities to entice suite passengers. We are thinking it might be time for us to switch back to Celebrity. We enjoyed our one cruise on Celebrity, but liked Princess' suite amenities of free laundry, breakfast in Sabatini's, and the separate line at passenger services for suite/elite passengers. We also liked the entertainment better on Princess.
However, beginning in Jan 2016, Celebrity is offering free laundry to their Royal Suite & above passengers. With the replacement of Share for Sabatini's, we don't know if the breakfast suite perk will continue on Princess. On Celebrity, of course, suite passengers have their own restaurant to got to breakfast. It seems Princess is going towards more passenger-participation entertainment, so we don't know if we will continue to like entertainment better then Celebrity's. Just saying.
Well, thanks for reading my rambling.