Just received this email from Royal Caribbean re: our September 3rd Symphony sailing. The itinerary is obviously subject to change, depending on Dorian's impact on Nassau and Coco Cay and on whether the Port of Miami will be open on Wednesday. I called Royal to try to book a cabin on the Symphony for tomorrow's sailing so we could ride out the hurricane and go back-to-back, but was told they had already submitted the final passenger list and couldn't add anyone at this point.
After careful review of Hurricane Dorian’s Path, our Symphony of the Seas sailing will now depart on Wednesday, September 4th, 2019, instead of Tuesday, September 3rd, 2019. We’re terribly sorry for this last-minute change, but we made this decision to maintain a comfortable cruise and avoid adverse weather at the beginning of our journey. Please know, your safety is and always will be our top priority; it’s not something we’d ever jeopardize. Although starting later than we originally planned, we’re looking forward to welcoming you aboard. Below, please find our new itinerary.
Port of Call
While these circumstances are beyond our control, we understand they impact your vacation. To help make up for this unexpected change, we’re providing you with the following:
A refund, which will be added to your Onboard Account as a refundable onboard credit. Plus, a Future Cruise Credit so that you can come back and sail with us.
Both amounts will be in the value of the 1 day your cruise was shortened by, and based on the total cruise fare paid, per person, non-inclusive of taxes and fees.
In addition, if you purchased an internet or beverage package, unlimited dining package, or pre-paid your gratuities, you’ll receive a prorated refund as a credit for the 1 day your cruise was shortened by to your Onboard Account.
All credits will be applied to your Onboard Account by Day 2 of your cruise. And remember, they can be used anywhere onboard, and if unused, they will be refunded back to your credit card on file about 3 – 5 business days after the sailing ends.
Please know, we’re currently working with some of our airline partners, as some have agreed to waive change fees for our guests due to this special circumstance. Please contact your airline service provider for additional details. Unfortunately, if your airline does not waive the change fees, you’ll be responsible for any charges incurred.
While we hope you choose to sail with us, if you decide not to sail, we’ll provide you with:
A 100% Future Cruise Credit of your cruise fare paid, in hopes you’ll join us on another cruise vacation in the near future. You can expect to receive your Future Cruise Credit by email by Friday, September 20th, 2019.
You’ll also receive a full refund for any pre-purchased items like, shore excursions, beverage packages, pre-paid gratuities, and your taxes & fees. If you booked a non-refundable fare, fees will be waived.
We are truly sorry for the storm’s impact on your vacation. Our guest’s and crew’s safety is our number one priority and while not the itinerary we originally anticipated, we know your time with us will be nothing short of amazing.
Royal Caribbean International