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karli_ratte

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About Me

  • Location
    Austria
  • Favorite Cruise Line(s)
    Celebrity Cruises
  • Favorite Cruise Destination Or Port of Call
    Asia

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  1. I requested a cruise planner refund in June before lifting and shifting our cruise (approx. 700€). Still no money, but when I requested a price adjustment due to a price drop on our new cruise last week I got a new booking confirmation showing that the exact amount I requested from the cancelled cruise planner items was added to the amount already paid for our cruise. WTH... I will take a day or two to cool down and then deal with this (I just spent 2 weeks fighting with Lufthansa regarding refunds and I have a very low BS tolerancy right now).
  2. Just a quick update: After unsuccessful phone calls and my email from Friday I received an updated booking confirmation honoring the new price today. Now that was fast!
  3. Dear all, thanks!! I'll keep trying! I sent an email with plenty of screenshots now :-) Let's see how that works out. It's only a 5-day cruise and only 100€, but still.
  4. I called the customer service again and received the information that best price guarantee only means, that I am allowed to keep the old price from the original booking. Really...?
  5. That's unfortunately exactly what I suspected and gathered from comments here on the forum. I guess I'll try again tomorrow via the hotline or send an email with the screenshot of the price drop...
  6. We lifted and shifted our cruise from Nov 2020 to Dec 2021. I just noticed a 100€ price drop and called the hotline for A/CH/D. The very nice lady there explained that yes, the best price guarantee is available for everyone, but the only exception is cruises that have been lifted and shifted. Has anybody else made that experience, mainly in Europe? I can't help the feeling that this is another of those regulations not valid for all RCCL customers... Nowhere on the website does it say that lift and shift excludes customers from the best price guarantee (if I overlooked that, please let me know). Looking forward to your comments.
  7. Did the same, but have been waiting since the beginning of June. No refunds yet (oh, and I usually book in € via the cruise planner, so I expect no problem with conversions from US$).
  8. Sorry to hear that. While Lufthansa treats its customers despicably in regards to cancelled flight refunds (March flight cancelled, still no money), they let us re-book all flights from 2020 to 2021 without rebooking fees (some charges if booking a different class might occur, but that's still better than what the OP describes).
  9. Can confirm that as we crossed the border to Germany on Thursday and returned to Austria yesterday (visiting family, wouldn't have travelled abroad otherwise). While Austria is doing well enough COVID-wise, I was very impressed how diligently people in Munich follow the rules like wearing a mask and keeping 1,5 meters (vs. 1 meter in Austria) distance 🙂
  10. I have to agree with the OP. NEVER does any booking show the kid as free on the Kids sail Free promo. We are based in Europe, so I'm used to our "deals" looking a bit different (meaning the deal being no deal at all). I have also tried booking the same cruise under different promotions over the last 8 months and I always end up with the same total. The only thing that changes is the amount per person. The lowest I've ever seen for our 3 year old is 133€. Even on the Kids sail Free promo.
  11. We lifted and shifted on June 5th. I cancelled everything in the cruise planner before that. Haven't received anything yet... So cancelling before L+S didn't get us our money back faster (at least not yet).
  12. Thank you for explaining. I wonder if that also counts for bookings directly via the Austrian RCI website (not sure if that is strictly speaking the same one as the German one). Well, only one way to find out 😉 I haven't seen an envelope in years either, but then we've mainly been on Celebrity.
  13. I've looked all over the website now, but can't find anything regarding gratuities being included. Do you have a link etc. confirming this? I'd rather not take them off my booking to find they put them back on during the cruise... 🙂
  14. They are still separate on our booking and we decided to prepay them. We originally booked in the middle of November 2019.
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