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TonRin

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About TonRin

  • Rank
    Cool Cruiser

About Me

  • Location
    Honiara, Guadalcanal, Solomon Islands
  • Interests
    Stamps, Car Racing
  • Favorite Cruise Line(s)
    Royal Caribbean
  • Favorite Cruise Destination Or Port of Call
    Asia

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  1. We will be arriving on the 15th September. This will be the last time Ovation stops in Juneau this year. Be careful though, if your around my wife will probably try to steal your dog! 😉 She loves dogs. We will keep an eye out if your there. Good looking dog btw! Cheers Tony
  2. True, it was my conversation last week discussing this issue that your talking about. I originally sent my request to the RCCL office in Australia as thats the area I am in. The response was pretty much 'Computer says NOOOOO!!". I then sent the question to the Royal Up email address and Mr. Bayley here: cruiseadmin.au@rcclapac.com mbayley@rccl.com Thats where I got the response from Mike Bermudez from. I guess Mr. Bayley's emails go to someone to vet before they get to him. Hope this helps! Cheers
  3. Guys this was an issue am having.. I am booked in a Junior Suite and bought the Key for the Ovation to Alaska in September as the perks work well together. I have bid on a Grand Suite which if successful, makes the Key perks pretty useless in most ways. When I asked RCCL on 2 seperate occasions if I could cancel the Key if the upgrade was successful, they said I could only cancel the key up to 4 days out from sailing. I said I might not hear about the upgrade until 1 day out which seemed kind of silly which they said sorry thats the policy. I sent an email to corporate and sort of questioned how this is logical and they agreed it was a little silly and they would look into it. I have an email from Mike Bermudez advising me to contact him if the bid is successful and he will organise the refund of the Key for me.. See below. ______________________________________________________________________________________ Dear Sir: Thank you for contacting the Executive Office of Royal Caribbean International. Your correspondence was forwarded to my attention upon review, and I welcome the opportunity to respond. I want to thank you for bringing this to our attention. I am forwarding your concern over to our operational team for their internal review as you bring up a very valid point. Nevertheless, I fully understand your concern and should your bid be successful after the time to cancel 'The Key' has passed please let me know directly, and I will be happy to ensure you receive your $349.86 in full for The Key. Best Regards, Mike Bermudez Executive Office Royal Guest Experience Management ______________________________________________________________________________________ This response came the same day I sent the email so service was excellent. So much so, I went back into my Royal Up bid and bumped it up a bit knowing I would get my Key money back if it is successful. Great service from corporate.. Fingers crossed I get it now! Hope this helps! Cheers
  4. Put my question to the Royal Up email and cc'd corporate in aswell just because and got a response last night from Mike Bermudez regarding my issue. I feel better now and it's a reminder to me why I am loyal to Royal.. Just have to win the bid now! 😳 Dear Sir: Thank you for contacting the Executive Office of Royal Caribbean International. Your correspondence was forwarded to my attention upon review, and I welcome the opportunity to respond. I want to thank you for bringing this to our attention. I am forwarding your concern over to our operational team for their internal review as you bring up a very valid point. Nevertheless, I fully understand your concern and should your bid be successful after the time to cancel 'The Key' has passed please let me know directly, and I will be happy to ensure you receive your $349.86 in full for The Key. Best Regards, Mike Bermudez Executive Office Royal Guest Experience Management
  5. I have emailed the 'Royal Up' email address.... Der I probably should have done that first time... Stupid me!!
  6. Seems we cannot convert it to OBC either. This is RCCL Australia I am talking too. I wonder if RCCL US would be different? Dear Tony:Thank you for your email.We are sorry to advise the amount to be refunded could not be converted into onboard credit. Our different culinary experiences await on you onboard, reserve now the specialty dining restaurant you would like to enjoy. All of the available for booking can be found through the link below.https://www.royalcaribbean.com.au/cruiseplanner Please, let us know if we could be of any further assistance. Kind regards, Jonathan Alexander Rodas Montenegro Cruise Administration Telephone: AU 1800 754 500 NZ 0800 102 123 • Fax: 02 4322 0326 • Email: cruiseadmin.au@rcclapac.com
  7. Update sandebeach, seems it may not be possible. They don't say no, but they do say you may not get a full refund as the Key has to be cancelled 4 days prior to sailing and if the bid approval comes in 1 day before you miss out. I have asked whether it could be turned into OBC and am waiting for the reply. Hopefully that can happen. Guess I really need the bid to be successful for this scenario to even play out. Will be a learning curve for everyone I guess. See email below from RCCI: Dear Tony: Thank you for contacting the Cruise Administration Department.In regards to your below query, please be advised that we have checked in the terms and conditions of The Key purchase and unfortunately this could only be cancelled 4 days prior of the sailing to get full refund.The refund will be directed to the original form of payment in the next 5 to 7 business days after the cancellation, if you decide to cancel this after this time frame, we would not guaranty that you will be receiving full refund. Should you have further queries, do not hesitate to contact us. Kind regards, Hector Adolfo Rodas Chavez Cruise Administration Telephone: AU 1800 754 500 NZ 0800 102 123 • Fax: 02 4322 0326 • Email: cruiseadmin.au@rcclapac.com Cheers Tony
  8. Thanks sandebeach. I have made the bid.. Fingers crossed now! Cheers
  9. Hi all, Without trolling back through 118 pages of this thread, I hope my question hasn't been asked already. Sorry if it has! We are booked in a JS on the Ovation going to Alaska in September. I have also purchased the Key program which just adds a few benefits that the JS perks don't cover. I have now received my Royal Up offer and am interested in making a bid for the GS. My question is, the Key becomes pretty much useless if we get the GS so does anyone know if we can cancel the Key and get it refunded or for OBC if the bid is approved, remembering that the approval may not come until 24 hrs prior to boarding? I don't want to cancel the Key now incase the bid fails. Catch 22 I know.. Anyone have any ideas? 🤔 I just want to say, I really love having this quandary... It's an awesome problem to have I think! I look forward to your helpful responses.. Cheers
  10. We booked our Gty JS in January for our September 13th Sailing on Ovation to Alaska. Suite number was allocated about 85 days out. We now have 62 days to go! Woohoo... Funny thing, we were allocated the exact same suite number we had on Quantum out of China in 2016.. Awesome cabin, right in the middle of the hump, deck 6. Good luck with the cabin you get allocated! 👍 Cheers
  11. 71 days till Ovation to Alaska! But this counting right??? 😐
  12. It seems they close the cruise planner 2 or 3 days out from the cruise for purchases. Which then contradicts the cancellation policy.. Sorry about the cut and paste sizes! I maybe wrong in my assumption but thats the way I am reading it.. Maybe I need to waste a few hours and call RCCL.. 🙄 Confused more now!
  13. Hi all, Got my RoyalUp email today for our September 13th sailing to Alaska on Ovation. Below are the reasons why it's not for us. We are already in a JS Gty (6640 on the hump was assigned) and I have already bought the Key as well, 2 months ago. The upgrade prices offered were ($US): Grand Suite - $500 p/p Owners Suite - $700 p/p Sky Loft Suite - $1,000 p/p The major dilemma here is, if I was to bid for a Grand Suite, I may not know if it is successful until up to 24hrs prior to sailing. If it is successful, I would want to cancel the Key program within the last 24hrs because it would be no benefit at all, which apparently is not allowed. Thats $350 down the drain. If it's unsuccessful, we would want the Key program to stay so we couldn't cancel it prior to knowing one way or the other as they are limited numbers apparently (even though it's seems to be still available on our cruise even though its close to sold out). In the Junior Suite, we already get priority embarkation, dinner at CK & double points. With the Key we get priority seating at venues, Voom access, priority debarkation at ports, lunch at Chops plus other things.. So most of the perks from the GS are covered with what we have (except lounge and concierge I guess!) This RoyalUp program would work much better if they could tell you further out from sailing, maybe 7 days and allow you to cancel anything that coincides with it at no charge for a refund within that 7 days or give it as OBC if wanted. Thanks for the offer though RCCL (It wasn't offered for our Quantum sailing in 2016). Just my 2 cents worth! Have a great day everyone! Cheers
  14. Sorry my bad. My trip finishes in Vancouver. I did quote my Vancouver cruise terminal to airport car. I have booked a Carmel car in Seattle to go from the airport to the hotel (Marqueen) but haven't booked a car from the hotel to the pier yet. I have asked them if they have that service and am still waiting for their response. Its not that far apparently so I will keep looking but may just use a cab on the day. Cheers
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