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famski740

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  • Content Count

    697
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About famski740

  • Rank
    Cool Cruiser

About Me

  • Location
    West Columbia, SC, USA
  • Interests
    Golf
  • Favorite Cruise Line(s)
    Princess
  • Favorite Cruise Destination Or Port of Call
    Caribbean

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  1. I know where it is supposed to be listed. My problem is for years I have been asking various offices including Jan Swartz’s, and nobody has been able to get it associated with my Captain Circle number and to show up in my personalizer. The office that handles the Military OBC has it on their file and I don’t have to resubmit the paperwork, I only need to ask the Customer Service Rep to contact them in order to get it added.
  2. I have never been able to have my military OBC associated with my account. Each time I book a cruise I have to call and have them check with the right department and have the OBC added. This also happens when I re-book a cruise.
  3. No one ever said that a 4 person room had to be for a family. I have seen 4 adults in a room and they end up (in their own way) sharing the expenses.
  4. tidecat -- How come no mention of Holland America Ships which is owned by Carnival?
  5. I notified out TA to cancel a b2b cruise scheduled for Feb 27 and March 6, 2020 by email June 20th. She sent me a canceled booking notice on Monday the 22nd showing she canceled that day. On Wednesday June 24th it was on my credit card with a June 23rd date. Am still trying to get the total cost of a cruise I cancelled on March 9th straight (just the cruise cost; nothing else) because it was suppose to be all refunded but have not gotten everything back yet.
  6. I have seen this before and tried to have it applied to an existing booked cruise and they refused. Was told I needed to make a new booking.
  7. Hey Grego, how are you? I am with you as far as the Enchanted goes. She was ready for sea trials when all this hit and I'm sure that will not take long now that the shipyard is reopened. We are scheduled on her for a b2b from February 27th through March 13th for our 50th Wedding Anniversary. I can't see the islands not being opened before the holidays this year, as a majority of their income is cruise related. I am sure they will take the necessary precautions to allow ships in and out. Hope to see you again and till then "Stay Safe".
  8. I am allergic to dust. When I start sneezing I'll keep it up for about 5 minutes. Nothing I do (blow my nose; hold my breath; etc.) will stop it. I have to let it run it's course.
  9. I cancelled a fully paid June 2nd cruise on March 9th after Princess’s Cancellation Policy came out. On March 11th I received what was suppose to be a total refund but it was $534.56 short. On March 13th I called and talked with a Customer Service Representative and after about 45 minutes to an hour of her checking with various offices everyone agreed that a mistake was made and I should have received the total refund. I was told that the $534.56 would be credited back to my credit card in 7 – 10 days. After 30 days I called again was told that refunds were being worked on and they could not give me any further information. I emailed very offices including Jan Swartz’s and the next day received a call from a representative of her office. She confirmed everything that was done but told me that it was taking 60 days to get a refund. She said that I would definitely receive the refund by May 12th (60 days from the date of the error correction. On May 12th I called Jan Swartz’s office back and was told that they were still working and that they could not really do anything else. I was Told quote: “It would be best to submit a credit card dispute is you really want your money back in a timely manner.” On May14th I called my credit card company and we initiated a dispute. I faxed them 9 pages of documents that related to everything that happened. Today, May 16th, the $534.56 has been credited back to my credit card.
  10. I cancelled a fully paid June 2nd cruise on March 9th after Princess’s Cancellation Policy came out. On March 11th I received what was suppose to be a total refund but it was $534.56 short. On March 13th I called and talked with a Customer Service Representative and after about 45 minutes to an hour of her checking with various offices everyone agreed that a mistake was made and I should have received the total refund. I was told that the $534.56 would be credited back to my credit card in 7 – 10 days. After 30 days I called again was told that refunds were being worked on and they could not give me any further information. I emailed very offices including Jan Swartz’s and the next day received a call from a representative of her office. She confirmed everything that was done but told me that it was taking 60 days to get a refund. She said that I would definitely receive the refund by May 12th (60 days from the date of the error correction. On May 12th I called Jan Swartz’s office back and was told that they were still working and that they could not really do anything else. I was Told quote: “It would be best to submit a credit card dispute is you really want your money back in a timely manner.” On May14th I called my credit card company and we initiated a dispute. I faxed them 9 pages of documents that related to everything that happened. Today, May 16th, the $534.56 has been credited back to my credit card.
  11. rocklinmom -- I did the same thing and my TA cancelled on March 9th. I received what was suppose to be a total cash refund which was credited to my credit card on March 11th. The problem is that the person that processed my refund didn't know how to read a booking notice and withheld $534.56 in cancellation fees. I called and talked with a customer service rep and after an hour on the phone everyone agreed that a mistake was made by them and that I would get the rest of my refund in 7 - 10 days. It is now May 8th and I have yet to see the refund. I have sent many emails and have finally talked with Jan Swartz's office and they promised me I would see the refund by May 12th (60 days from the the time the error was found and processed (March 13th). We will see.
  12. The first part of the request: "cabin number, dinner table number, who was at our table", is all available to the investigators through Princes. As Princes is the entity being investigated I would let them deal with these questions. The second part of the request: "passport and drivers license number" are personal information and as such should never be given out over the phone, in an email, or to anyone asking; who you cannot immediately identify as a "need to know" entity. Just me opinion but I do not like the email.
  13. This has been stated by Royal Caribbean in a webinar with Travel Agents: In a video presentation to travel agents, Royal Caribbean's Senior Vice President of Sales and Trade Support, Vicki Freed, confirmed that the notes would no longer be required once cruise operations resume. "We found out that CLIA did actually change this requirement on April 3rd," said Freed. "A health form is no longer required for those travelers ages 70 plus, nor are there restrictions for those guests with underlying health conditions."
  14. I know this would be a great change but how can it be verified. The safety briefing that shows on the TV prior to it being able to be used will play through if someone is actually watching it or not. I for one have turned on the TV and then left the room to get a drink or something just so that the TV would be ready for viewing when I returned.
  15. After renting a scooter for Disney World an Universal Studios, bought a Drive Medical Scout 4 wheel at Amazon for $849.00 (paid a less with Amazon points). Was going to Alaska out of San Francisco in June so ordered one through Special Needs at Sea. When all of this Corvid19 stuff hit and cruise was cancelled, tried to get refund but SNAS refused full refund and kept $50. Everyone else associated with the cruise refunded full price (airline, cruise, Yukon railroad) only a special needs company wanted their cancellation fee and would not waive it.
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