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mrsgoggins

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Everything posted by mrsgoggins

  1. I am sure that would be the case in the situations you describe. We pay our cc balances off in full every month and so normally anything credited is just offset by our expenditure. However, with no cruises or holidays to pay for, a £3k plus refund will take some using up and so I may even request a refund to my bank.
  2. I will definitely report any success. I expect the monies to be refunded to credit card(s) - possibly plural because I paid the deposit and balance on different cards - but I do check these online most days. Fingers crossed for us all.
  3. Thank you SO much for that Andy. I can calm down now ..... 😊
  4. I believe we were booked on the same cruise and I cancelled (age grounds) on 16th March when P&O were still saying refunds up to 45 days. Today I checked my Spam folder and there was the cancellation invoice, dated 25th March, but although it states 'Thank you we have received your payment to date of GBP £3256' it also shows underneath Cancellation Charges a total of £2930.40, with no further explanation. That reads to me like they are planning on refunding me 10% only! Was your cancellation invoice different?
  5. You think? I’m not too sure. In my own case we have only been cruising for 6 years but have ‘packed them in’ during that time, and now I’m viewing it differently and thinking ‘Scotland looks good’ and ‘I love the Cotswolds’ (out of season 😉). Maybe it’s an age thing too though, and won’t it be good just to have choices again?
  6. I cancelled on 14/03/20 online requesting a full refund and got the screen showing I would receive a refund with 45 days, but nothing since. No cancellation invoice either.
  7. This is exactly my situation, and whilst I have every sympathy for the cruise lines' employees, these companies have been highly profitable over the years I have been cruising, and to expect people not to want their money back within a reasonable time frame in these uncertain times is unacceptable, as is the attempt to change those previously ever-so-rigid t&cs. I should add that I feel quite differently towards small businesses and independent hotels etc. In answer to the the OP, I would be astounded if May cruises were not cancelled shortly. I have two more cru
  8. I should have been on that 4th April Canaries cruise too, and I follow your posts on the Dibb as well, so feel I know you! Happily our Florida holiday, with a Caribbean cruise, was in January and so was totally untouched by this craziness we are all living in. Good luck with the home schooling and hope you get re-acquainted with Mickey before too long. We should be on a Princess TA in November; Barcelona to Fort Lauderdale, but I wouldn't even put money on that happening right now!
  9. Really, now that is interesting! And I am quite clued up on Consumer issues - knew about challenging cancellation charges and used it with Princess on one occasion, and once set in motion a Small Claims against easyJet, at which point they caved in but I had to agree to an NDA 😄. Off to research cancellation refunds now. I should add that I do have some sympathy with the volume of work that P&O have on their hands at the moment, it's just that I am in danger of paying out a very large credit card bill (unrelated) and then having a large P&O refund to the same cc a few months later.
  10. Completed my refund form for my 4 April cruise minutes ago. Message resulting states that 'Your refund will be processed within 45 days'. Good news.
  11. The American cruise companies generally arrive from Florida etc late April/May and I expect we will hear something soon if they are cancelling. MSC, Aida, P&O etc are already in Europe. Who knows what will happen? Best guesses only right now, but it's looking increasingly like big-time cancellations.
  12. I can imagine that it was devastating for you, but it sounds like you made a sensible decision to remain in Australia. The rest of the journey would have been very worrisome for you had you stayed on board. Maybe when this all calms down, you could reach out to P&O to see if you would at least give a FCC for the portion of the cruise you, understandably, abandoned.
  13. Really? We would need our passports to travel to mainland Europe.
  14. Are the American-based cruise companies likely to abandon sending their ships over to Europe for the summer season? They will presumably working on a plan B at least if this (currently temporary) ban lasts.
  15. I agree. I have a Celebrity Med cruise booked at the end of August but with Trump's (temporary) ban on flights from mainland Europe, I wonder if the American-based cruise companies will even send their ships over to Europe for the summer season.
  16. I suspect there will be vacancies on previously sold out excursions. I cancelled two last week pending cancelling the whole cruise. The bigger danger may be some excursions being cancelled altogether.
  17. I'll definitely be waiting until 16 days before our April sailing before cancelling. On a positive note, easyJet have just cancelled my today's flight to Venice (and Saturday's return) and I've applied for a full refund, so here's hoping for something positive to also come from P&O very soon.
  18. Maybe we are speaking at cross purposes. I didn’t have viral bronchitis in mind.
  19. We are also on that same cruise but will be cancelling next week due to health issues. On Tuesday (day after tomorrow as I write) we were also fitting in a quick trip to Venice and Lake Garda, flying into Venice with easyJet. We won’t be doing that either! Fortunately I booked penalty-free cancellable car hire and hotels. If we were 20 years younger and totally fit I wouldn’t be cancelling.
  20. I have done exactly as you suggest. Last month I made my first (Celebrity) booking via a US TA in dollars. My point would be that I should not have to - hence request for level playing field. How come US cruisers on here seem to think that it's okay to book air fares under the same t&cs as the rest of the world but not cruises? Believe me, my views are not antagonistic towards people who play the system to make it work for them, just against those who make the inequitable rules.
  21. I have said this many times before, but I have yet to read one example of where a UK customer received better treatment than someone from North America at the hands of Celebrity because of UK consumer laws. Can you imagine the outcry? IMHO, the 'better consumer protection laws' are a real red herring, and yes, it's often UK posters who bring it up, but as far as results go ..... well, proof of pudding and all that! Basically, I believe that those from North America have had it good, at the expense of others as outlined by previous posters, but of course they don't see it that way.
  22. I’ve read of quite a few who report doing this to their benefit, so I wouldn’t know definitely whether ‘seldom’ applies. However, I’m sure a P&O forum is not the place to debate the detail of Celebrity bookings, so I’ll once again celebrate that when I book with them, I don’t have to concern myself with all of this!
  23. Don’t I know it! I did an onboard booking last month for $100 pp NR deposit and had it transferred to a US TA for a saving of just over £700 on the UK price for exactly the same thing. It’s definitely an encouragement for US pax to go non-refundable - except now some of them are booking fully refundable and then changing close to final payment to NRD for the extra savings - giving them the flexibility they have always enjoyed AND the savings! Lucky them ...... unless this loophole is plugged. At least this isn’t an issue with P&O, which seems relatively straightforward by co
  24. It is quite common now for Celebrity (and others too I believe) to offer a much lower price for a cruise with NRD (non refundable deposit). Currently if you need to cancel a NRD booking, you lose $100 pp but the balance of your deposit must be used to make another booking, or that is also lost. Customers still have the option to make bookings with a fully refundable deposit, but will pay more for their cruise. I think the difference was just Custom and Practice rather than consumer laws, and now the (US) cruise companies are trying to wean North American consumers (Canadians too)
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