Search Results for posts made by: woodards

Thanks everyone not sure what to do. Might have...
Thanks everyone not sure what to do. Might have to sleep on it!
That’s what I thought might happen, clearly don’t...
That’s what I thought might happen, clearly don’t want to overstretch ourselves if it is long drawn out process.
Key West
Hi,
Key West is the last port before Miami and disembarkation, could anyone tell me what happens with immigration. Looking to book a private tour that starts at 930 so concerned if immigration takes...
Perfect thank you for confirming. Do you...
Perfect thank you for confirming.

Do you know if you can convert on-line bookings already made to the package and get refund?
Specialty Dining Package
May be going mad but I swear on previous cruises we have been able to book 4 or 5 night packages but on our next cruise I can only see 7 night plus packages. Are we likely to be able to buy a shorter...
We have X cruise in 3 weeks and to be honest it...
We have X cruise in 3 weeks and to be honest it will be last chance saloon for us too. Not so much a food issue (tend to use specialty and Blu) but a service and passenger demographic issue.
...
Exactly the same thing happens with me. Assumed...
Exactly the same thing happens with me. Assumed it was location issue. We are in UK and site bumps us from US to UK address.
Spa Cafe - Stopped Food To Order?
There have been a couple of reports on other threads that the Spa Café has stopped serving food to order, i.e. the salmon, chicken etc.

Does anyone know if this is ship wide?

Also does this...
We have had contact from UK Commercial Director...
We have had contact from UK Commercial Director who has apologized and confirmed our feedback has been passed through to Mr Twynam with assurances that plans are underway to rectify many of the...
Yes we just received the same information, thanks...
Yes we just received the same information, thanks for posting. Sounds like there will be at least four of us tryig our hand at painting!
Will definitely follow up with an email to MD to...
Will definitely follow up with an email to MD to summarise all the issues we have had pre cruise.

Thanks for email address.
And this is what I can’t get my head around. I...
And this is what I can’t get my head around. I have never had any issues with Celebrity. If they use the same systems why is it so bad for Azamara.

Our issue is kind of resolved. Well the balance...
Unfortunately its premium none geographic number,...
Unfortunately its premium none geographic number, I am sure there will be a geographic number somewhere which would be inclusive to most peoples call package but I wasn't able to find it.
Not quite, they have told me it will be resolved...
Not quite, they have told me it will be resolved in 48 hours!
Contacted Azamara, they confirmed a system issue...
Contacted Azamara, they confirmed a system issue caused by me checking in on line apparently!?!?!

I am awaiting a call back with a full explanation, resolution and hopefully an apology.
...
Definitely not a scam, totals owed exactly match...
Definitely not a scam, totals owed exactly match discount previously applied on original booking. Official invoice all on standard email from Azamara.

They are no actually asking for money but as...
Going to contact them first thing. May follow up...
Going to contact them first thing. May follow up with email to MD dependent on how efficiently it is dealt with. Will report back in case anyone experiences similar issues in the future.
Thank you for your quick response think we will...
Thank you for your quick response think we will do as you suggest.
Urgent Help Please
We have just received a revised invoice from Azamara (late Saturday night) stating we now owe a significant amount on our cruise that we had already paid off in full. It appears all discounts have...
Rang them and got told no excursion for suite...
Rang them and got told no excursion for suite guests on the cruise we are going on, bit disappointing as it was a perk we where told we would get at the time of booking. Re-confirmed no AzaMazing...
Thanks did you call UK number of USA?
Thanks did you call UK number of USA?
Complimentary Excursion
Wonder if anyone can give me some guidance with regard to the complimentary excursion you are supposed to receive for 2017 sailings in CO or CW rooms?


When attempting to fill out the form on...
Disagree, we have completed one Azamara with...
Disagree, we have completed one Azamara with another booked in December.

We found the experience to be much more intimate and lending itself to not interact with other guests if we didn't want...
We booked our cruise directly with Azamara and...
We booked our cruise directly with Azamara and still haven't been sent the correct itinerary that is now posted on the website. No TA involved, Azamara have been very poor with communicating to...
Here is the original 1st December itinerary: - ...
Here is the original 1st December itinerary: -


Miami
At Sea
Labadee Haiti (09:00 - 17:00)
St Sea
Gustavia, St Barts (08:00 - 22:00)
Basseterre, St Kitts (08:00 - 18:00)
Philipsberg,...