Search Results for posts made by: woodards

We have had contact from UK Commercial Director...
We have had contact from UK Commercial Director who has apologized and confirmed our feedback has been passed through to Mr Twynam with assurances that plans are underway to rectify many of the...
Yes we just received the same information, thanks...
Yes we just received the same information, thanks for posting. Sounds like there will be at least four of us tryig our hand at painting!
Will definitely follow up with an email to MD to...
Will definitely follow up with an email to MD to summarise all the issues we have had pre cruise.

Thanks for email address.
And this is what I can’t get my head around. I...
And this is what I can’t get my head around. I have never had any issues with Celebrity. If they use the same systems why is it so bad for Azamara.

Our issue is kind of resolved. Well the balance...
Unfortunately its premium none geographic number,...
Unfortunately its premium none geographic number, I am sure there will be a geographic number somewhere which would be inclusive to most peoples call package but I wasn't able to find it.
Not quite, they have told me it will be resolved...
Not quite, they have told me it will be resolved in 48 hours!
Contacted Azamara, they confirmed a system issue...
Contacted Azamara, they confirmed a system issue caused by me checking in on line apparently!?!?!

I am awaiting a call back with a full explanation, resolution and hopefully an apology.
...
Definitely not a scam, totals owed exactly match...
Definitely not a scam, totals owed exactly match discount previously applied on original booking. Official invoice all on standard email from Azamara.

They are no actually asking for money but as...
Going to contact them first thing. May follow up...
Going to contact them first thing. May follow up with email to MD dependent on how efficiently it is dealt with. Will report back in case anyone experiences similar issues in the future.
Thank you for your quick response think we will...
Thank you for your quick response think we will do as you suggest.
Urgent Help Please
We have just received a revised invoice from Azamara (late Saturday night) stating we now owe a significant amount on our cruise that we had already paid off in full. It appears all discounts have...
Rang them and got told no excursion for suite...
Rang them and got told no excursion for suite guests on the cruise we are going on, bit disappointing as it was a perk we where told we would get at the time of booking. Re-confirmed no AzaMazing...
Thanks did you call UK number of USA?
Thanks did you call UK number of USA?
Complimentary Excursion
Wonder if anyone can give me some guidance with regard to the complimentary excursion you are supposed to receive for 2017 sailings in CO or CW rooms?


When attempting to fill out the form on...
Disagree, we have completed one Azamara with...
Disagree, we have completed one Azamara with another booked in December.

We found the experience to be much more intimate and lending itself to not interact with other guests if we didn't want...
We booked our cruise directly with Azamara and...
We booked our cruise directly with Azamara and still haven't been sent the correct itinerary that is now posted on the website. No TA involved, Azamara have been very poor with communicating to...
Here is the original 1st December itinerary: - ...
Here is the original 1st December itinerary: -


Miami
At Sea
Labadee Haiti (09:00 - 17:00)
St Sea
Gustavia, St Barts (08:00 - 22:00)
Basseterre, St Kitts (08:00 - 18:00)
Philipsberg,...
Just received a letter from Azamara. Revised...
Just received a letter from Azamara.

Revised itinerary for 1st December cruise:

Friday 01-Dec Miami 17:00
Saturday 02-Dec At Sea
Sunday 03-Dec Labadee 09:00 - 17:00
Monday 04-Dec At Sea ...
Or more importantly negative customer sentiment...
Or more importantly negative customer sentiment as a consequence of the poor UI and functionality on the web site. I have worked in IT services for over 20 years and I cant believe how poor the...
And unfortunately many others have said that...
And unfortunately many others have said that there is no way cruise ships will be going into San Juan during 2017 especially for embarkation/disembarkation.....

This is the issue, Azamara need to...
Exactly! We’re on the Dec 1 cruise. We have...
Exactly!
We’re on the Dec 1 cruise. We have a flight from SJ with JetBlue to Orlando and then the Virgin flight into the UK. If the disembark port changes, we’ll have a bit of cancellation and...
I agree this is the problem, we can all guess and...
I agree this is the problem, we can all guess and make wild assumptions but until there is something official, it is just speculation. I don't really mind if they have not locked everything down yet...
Many thanks:)
Many thanks:)
May have been covered before but what has...
May have been covered before but what has happened to the cruise after the 1st Dec sailing? Think it would be the 9th Dec from San Juan?
All other cruise lines appear to have been pretty...
All other cruise lines appear to have been pretty pro-active in communicating with booked customers, silence from Azamara is deafening.

Even a date for a date would better than nothing.......