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Found 89 results

  1. Interested in booking a Mississippi river cruise with a specific interest in seeing antebellum homes. Would be especially helpful if there were tours which were on the mild side as to how much walking is involved as one of our party is a bit less mobile. I'm not sure how to put a definition on the limits except to say a short stroll to the Alamo where we enjoyed about an hour and twenty minute tour before walking back to our hotel was fine but about her limit for the day. Have not previously done a river cruise but have done a number of ocean cruises. I have read somewhat about the inherent differences so we are going into this expecting things to be a bit different. Wondering if American Cruise Lines Lower Mississippi cruise would roughly fit the bill or should we look at other lines or other cruises?
  2. We are Aussies booked on ACL Mississippi cruise next August. Have done many ocean cruises & always had great CC groups. Can’t find a roll call for this one. Anyone out there going?
  3. We took the new Ameican Song from Memphis on November 10, 2018 heading to New Orleans. The cruise was a mixed experience of good and disappointing. The new boat is very nice. The cabins are large for such a boat, with bigger than usual bathrooms. Some beautiful lounges for sitting and shows. Very easy to get around with 2 elevators and an open stairway. The disappointment was the food, which was usually OK, but nothing special and the waitstaff is amateur. They try hard and are pleasant, but it isn't like on a big cruise ship. The cocktail hour in the lounge was very popular and quite a success. Out cruise was made less wonderful by the unusual cold weather. It was too cold to sit on our balcony or enjoy the beautiful top deck with all the seating. And two days we had some rain too. The coldest November day in Memphis in 25 years when we left. Another thing was the lack of scenery on the lower Mississippi. You see vitually nothing except muddy water and scrawny trees most of the time. The levees block the view of anything on the land. The last stretch from Baton Rouge to NoLa is more interesting, including a lot of large ships and barges. The excursions were all good, though the Vicksburg Battlefield tour dragged on too long for me. Others enjoyed it. We only took the included tours. The staff was very good at helping those passengers who needed extra help. The lectures were mostly interesting..And the entertainment was mostly excellent. We were delayed because of loose barges and had the same duo 3 evenings (instead of 2), but they did 3 different shows and were wonderful. Dan Knowles and Eddie Coffey on banjo and other instruments. This was our first experience with ACL and we loved the boat, but found the entire cruise to be somewhat disappointing. I expected excellent meals and more scenery. The weather didn't help, but I realize ACL can't be blamed for that.
  4. I had not considered this but you are absolutely correct. I, too, was bemoaning the cost of our Mississippi cruise vs our European cruises. Well, better late than never. Duh!
  5. Did a 4 night lower Mississippi on ACL and saw three plantation homes. They usually have a golf cart to take the less mobile from the ship to the house, but touring the house is all on foot and most if not all, have a second floor. No elevators in those days!
  6. My DH and I have been on the Queen of the Mississippi 2 times. We are booked perhaps on the same cruise as you. America on 8/24/2019. Most food is quite good. You will be given a menu card at breakfast to choose what you wish to eat for lunch and dinner on that day. You will have a choice of 1/2 entre if you wish to eat less (and not feel so guilty for having dessert). If you change your mind later or cannot remember it's not a problem, they are just wanting an estimate of how much of each item to prepare so as not to waste to much food. I try to remember to take my cell to breakfast and take a pic of our menu cards after filling them out. Lunch and dinner both have beer and wine offered and sometimes people request a mixed drink or after dinner liqueur. This is at no additional charge. There is an hour long happy hour just prior to dinner at which is no additional cost. If you want something that they do not have, they will probably have it after the next port. They will have talks about the area you are visiting. There will be entertainment each evening, usually 1 - 4 people. Sometimes games in the afternoon with prizes (no additional charge). There will be at least 1 tour in each port that is included and sometimes 1 or more that has an upcharge.
  7. You should read the description of the excursions offered to see if they will show you what you want to see. You will not see much of anything from the boat as you sail the lower Mississippi because the levees block the view of buildings along the banks of the river. You have to get off the boat and usually drive a bit to see the sights. If houses are your main focus, I would expect a land tour would be better. If you like the cruise experience and only want to tour a few houses, then ACL should be a good choice. The small size of the river boats make them very different from an ocean cruise.
  8. Going on Queen of Mississippi in November and that deck plan shows a Guest Laundry room, but the deck plan for Constellation does NOT show a laundry room. I don't think any ACL offers onboard laundry service, however there are a few posts that say on longer cruises, they will arrange to have your laundry done at a shore side laundry service.
  9. A few changes to my cruise. Less than a week ago the friend who was traveling and booked with me called to inform me that she was cancelling, two weeks short of our departure. We booked the cruise last September when on an Upper Mississippi cruise. I took some time to process this news, not feeling good about receiving this call. I called my travel agent to ensure she knew I was still planning to go, now solo, and was assured they would handle all the details should I find myself having to pay a supplement (I have travel insurance that will cover it). As my departing flight to Seattle was previously changed by American Airlines, I had the option to cancel with a full refund, but at the time could not find another good flight. After my friend cancelled, I checked some flights and was able to find an earlier departure on United and cancelled the AA flight and received a full refund. So I’m off very soon on this beautiful cruise, not how I expected it to be, but still very much looking forward to it.
  10. Highlights of the Columbia River – American Cruise Lines 9/27/17- 10/1/17 Queen of the West This is billed as a 5 day 4 night cruise, but that is somewhat of a misnomer: you get on the boat ½ through the first day, and you are off the boat by 8:00 am on the last day, so it is really a 3 ½ day/4 night cruise. I didn’t see a lot of information about this cruise or this cruise line before I went, so I am going to try to supply as much info as I possibly can. My mother and I took this cruise. She is 87 and uses a walker for balance. I am….well, let’s just say I tell people I am 29, but my mom did not have me when she was 58 if you know what I mean. I am not yet 60, that is for sure. Before the cruise: We filled out our pre-cruise information sheet, but the TA never got it or sent it in, so right before we left, we scrambled to put that together a second time. We asked a few questions: when is the Portland city tour so we know when to schedule our flight home? We were told it was the day before we finally disembarked. Between losing our form the first time, and the misinformation about the tour (which is on disembark day) we were slightly less than impressed. We received our luggage tags and the address of the pre cruise hotel room that was included in our fare. We flew in before noon local time the day before we sailed, and we flew out on Monday the day after we disembarked. We took an Uber to the Red Lion – Jantzen Beach Hotel from the airport (22.00 plus tip). The front desk staff of the hotel was friendly and efficient. Despite being well ahead of check-in time, they had a room available. The Red Lion is a slightly dated hotel, but our room was recently done and was very nice. We had a wonderful view of the river from our 4th floor room. We enjoyed lunch in the hotel restaurant, and just relaxed/napped in our room: which was all we were up to after getting up at 4:00am for our flights. I walked to the nearby Safeway to buy some things for a light supper in our room. I checked my emails to see that American Cruise line had sent me an email at 11:20 that morning (while we were in the air) to tell us they offered a complimentary shuttle to the hotel from the airport. The email talked about providing the shuttle on Friday (it was Tuesday when we flew) and the first two shuttle times of 10:30 and 11:00 were already past by the time they sent out the email. Hmmmm. When we checked in, we got a packet of information including instructions for the next morning. We were to tag our luggage in our hotel room and the bell hops would pick it up, and then we were to meet cruise staff in the lobby of the hotel at a specific time. Our luggage was picked up just like it was supposed to be, but there were no cruise staff in the lobby. There were a few other passengers, but no staff. After waiting about 10 or 15 minutes past the time when we were supposed to meet, Rochelle, the cruise director popped her head out of the restaurant and told us we were all supposed to meet in there. Sure enough, the room was full of other passengers. Sigh….if you want us to meet in the restaurant, tell us to meet in the restaurant. Once everyone was checked in, we were ready to leave the inn to board the boat. There were a few passengers who were a bit late, so we had to wait for them before we could board. We took the elevator down (mom’s walker) and walked out across the access drive and onto the big wooden pier. From there, it is a walk down a steep ramp and a short couple of steps onto the boat. All passengers are directed to the Mt. Hood Lounge (1st deck forward) for obligatory safety notes, an introduction to the captain, and some information about the cruise. We were given our first Ship to Shore (daily listing of activities) which defined the entertainment for the evening (resident historian giving a talk about what we would be seeing). Once we were all oriented, we were told to wait until they announced our cabins were ready. Whatever they were using for announcements did not work, and none of us could ever hear…so we all just kinds of headed out to see what we could find out. Our cabin was ready, so I walked mom to the elevator to send her up to the second deck. The elevator has a sign that says 3 passenger max limit. So, three women that needed the elevator got on, and the people with them walked around to use the staircase to meet them on the proper deck. I went up to wait for mom on the second deck. And I waited, and I waited. I even tried to push the button to call the elevator, but the button wouldn’t stay light. I called up to the people who were with the other people in the elevator, but the elevator never went there, either, and it wasn’t a case of my mom getting off on the wrong deck. I flagged down a deck hand, and he went to the bridge to see if there was an alarm, (there was not). He came back, and I showed him that the lights weren’t staying lit, so he went to engineering and had them reset the elevator. 12 minutes after I put her in the elevator downstairs, she finally got off on deck two. Not the best way to start the cruise. Our balcony stateroom had a desk with three dresser size drawers in it, a dresser with three doors, two twin beds and two nightstands. There was a chair for the desk. There was no place in the room where there was more than 18 inches from another piece of furniture, and some places where there was a lot less. There was no room for my mom’s walker, and she had to back into the room so we could park the walker in the closet by the door. Closet by the door is an open niche with plenty of hangers and one high shelf. Bathroom is a full size step up, and not the easiest to use. There is no storage in the bathroom other than a small shelf they have stocked with toiletries (shampoo, conditioner, lotion, make up wipes, mini sewing kit, mini vanity kit, bar soap). There is also liquid hand soap on the sink edge. There is only one towel bar, and all the towels are on it, so once you use a wash cloth or a hand towel, you have no place to put it. While you are stepping up into the bathroom, the door swings wide open, and there isn’t a good way to reach it to close it…so it takes two people to close the bathroom door. You cannot use the front door or even the closet unless the bathroom door is closed. Our cabin had an alarm clock, most did not. No cabins had phones. The small TV sits on the desk. There is no place in the room other than on the beds for more than one person to sit. The balcony door swings our, and there are two plastic webbed arm chairs on the balcony with a small table between. The door is very stiff and it is difficult to open it to get back inside once out. We got a door stop after the first day so I could leave my mom on the balcony, otherwise, she would not have been able to use it without me there. I got us unpacked and stuffed our suitcase under the bed, and then it was time to head back down to the dining room for lunch. The dining room is open seating, but all tables seat 8. The same wait staff waits on the same two tables, but you can’t be sure of ever getting to sit at the same table twice. The tables are so large across you can’t really reach the things in the middle of the table without standing up. The chairs are comfortable, but very hard to slide on the plush carpet. Tables are set with vinyl placemats for breakfast and lunch, linen tablecloths and napkins for dinner. Each day at breakfast (well, on the first day, at lunch) you pick what you want to eat for the rest of the day. You still need to order it later in the day, but this way the cook knows about how much of each entrée to make. Lunch and dinner give you a choice of two appetizers and two entrées. Once there was more than one dessert, but most days it was one dessert on the menu or ice cream off the menu. Appetizers were for the most part soups and salads and they were wonderful. All the food was very very very good. And the service is pretty fast, and the servers are friendly and wonderful. There are two bottles of wine (a white and a red) open on the table, and staff can bring you a soda or ice tea if you want. On that first day, the soup was an oyster stew, which everyone said was delicious, but the oyster was pretty big for the small soup bowl and you had to put it on a plate to slice it. There really wasn’t anything on the docket that day until the cocktail hour, so we explored the boat a bit. The open air lounge on the 4th deck was very nice, but a bit windy. The paddle wheel lounge on the second deck was very nice if you don’t mind the vibration of the engines. There was a presentation regarding shore excursions that we skipped, because we used the printed material to choose our excursions. Multnomah Falls was not open due to smoke damage, but we did slow down so we could get some pictures as we went by. Cocktail hour started at 5:30, and was well attended. There is always a table of hors d'oeuvres, the first day it was crab claws and shrimp, cheeses and fruits, and crostini with toppings. In addition to the food you go get, they walk around with two appetizers they bring right two you. Bar is amply stocked, and drinks are free. I got my mom and me some Brandy Old Fashioned Sweets, and we sat down and listened to Take Two (Ted and Laura) play some quiet lounge music. At 6:30, they close it all down and we head to the restaurant for dinner. While we were dining, we went through the locks at the Bonneville Dam, which was pretty impressive. Dinner takes a while, because it is multiple courses, and you are talking between them, so by the time you are done, it is time to head back to the lounge for the evening entertainment. But, the evening entertainment was NOT what was in the Ship to Shore so there was a bit of confusion as the people who came to hear the historian speak had to decide if they wanted to stay to dance to the rhythms of Take Two. Back up in our room, we found that our steward had locked our cabin when he did the turn down service, which was a bit inconvenient because we had left both keys sitting on the desk in the room. We flagged down someone to open it, and pretty much retreated for the night. I was still awake when we docked at Hood River Oregon for the evening. Next morning it was up early and down to breakfast. Breakfast menu doesn’t repeat, and features four choices plus “ad hoc” breakfast. The choices are a quiche, a pancake of some kind (blueberry, huckleberry, etc.), a breakfast sandwich or wrap, and a fancy breakfast (eggs benedict the first morning, steak and eggs the second). Ad hoc breakfast is ordering eggs and sides independently. In addition to the menu, there is a nice spread of breakfast pastries (scones, muffins, Danish), yogurt parfaits, fruits and cold cereals. The weather forecast provided in the Ship to Shore must have been a copy paste error, It said mid-sixties and cloudy, the high that day was going to be in the mid-80s and sunny all day long. I had a phone to double check the weather, but there were a number of people dressed for cold that must have believed the Ship to Shore. The morning tour was to the Columbia River Discovery center in The Dales, which was just up river a piece. The same two large motor coaches are used each day for the excursions. Jody, our driver, was excellent, with great local information and a lot of charm. After about a 25 mile drive, we arrived. The center is part history museum, part nature center, with a great raptor show thrown in. The grounds are lovely. It was a great way to spend a morning. On the way back, we drove on old Highway 30 up to an overlook for an excellent view of the river. The drive is not for the acrophobic as it scales the side of a mountain with next to no guard rail. But the drive was one of the best parts of the excursion. We got back on the boat just in time for lunch. Mom and I both pre ordered the steak sandwich, mine was excellent but mom had a hard time with hers. I forget whether I had soup or salad before, but whatever I had it was pretty good. The afternoon tour, which would normally have normally been to Multnomah Falls was to the Western Airplane and Automobile Museum. Since I was not travelling with my husband, I figured I could skip the planes and cars. I left mom to rest and walked around Hood River and did a bit of shopping. There was a complimentary shuttle that they offered from the boat to down town, and it made four stops down town for you to hop on and off. And, they provided a map of the down town…but they didn’t tell me where any of the stops were. I planned on walking to the down town and taking the shuttle back, but I never did see the shuttle in town. It was about a mile from the boat to downtown, and a down town is only a few blocks big, and then the mile or so back. The day was lovely, unfortunately, not windy enough to attract too many of the kite boarders and wind surfers the area is famous for. The boat set sail again before cocktail hour, went back through the dams during dinner, and finally, we got to hear our historian Robert give a talk. After that, we went to bed even though the ship was still chugging away. Our cabin, in the middle of the ship wasn’t too bad, but passengers in cabins closer to the stern complained of noise and vibration when the ship was sailing overnight. The ship took us to a beach in Washington where we docked. All aboard time in the Ship to Shore was 11:45, and Mt. St. Helen’s the morning excursion was a 90 minute ride there and a 90 minute ride back. Leaving at 8:30, which left us all of 15 minutes to see the Mountain. I checked at the office and found out that all aboard was actually 12:45, so no worries. Hmmmm. Anyway, we got on our bus with Jody again, and headed up to the Johnston’s Ridge Observatory. Mt. St. Helens is wonderful. This visitor center is named for a volcano observer who was standing at that spot the morning the volcano erupted. When you see the trunks of the massive trees sheared off by the force of the blast, you can understand why they never found the observer who’s last words were “Vancouver, Vancouver, this is it.” Mom enjoyed the interpretive displays while I took a little hike to take more photos. We never really had time to watch the film, but that was OK with us. Other people who did see it said it was very good. We drove back down and headed back to the boat, and were able to get back on just a little late for lunch. It is worth noting that at this stop, we stopped at a beach and not at a pier. It was a steep sandy climb to the busses, and not the easiest for a lot of people to manage. We enjoyed lunch, and then listened to Robert (or Richard as our Ship to Shore called him) teach us about the Astorians. The ship moved from Kalama to Astoria and parked before dinner in Astoria. Cocktail hour, dinner (really good Dungeness crab cakes), and we didn’t stay in the lounge for the show, but other passengers raved about the singer who sang river songs. We didn’t stay to watch him because we snuck back up to our room to watch the Packers play Thursday night football on our little bitty TV. I felt like I was playing cruise hooky. Anytime during the day or night, you can go to the Paddlewheel lounge and get sodas (mostly coke products in cans) or snacks. And, on the excursions, they send along water (for the short ones) or snacks and waters for the longer ones. You really have to work hard to avoid food on this cruise. Breakfast before the morning tour left: we did not join because the city tour of Astoria and Fort Clatsop tour was not handicapped accessible. I walked into town again and poked around, but many of the stores were not going to open until 11:00. A Royal Caribbean ship was also in port so the town was pretty crowded. After lunch, we did take the Cape Disappointment tour, which was not at all disappointing. I left mom in the visitor center while I walked down (the equivalent of 17 stories) and back up (the equivalent of 15 stories) to get out to the point with the lighthouse, and then I walked back down and all the way back up to the visitor center. More than once I had to stop and do the “taking a picture” rest stop so I could catch my breath. I managed it all in just a bit more than 30 minutes, and as we only had 45 minutes total at the cape, that was just about right. We stopped for a quick photo stop down on the beach covered with driftwood, and then back to the boat. We got our statement for our on board charges, the only charges we incurred were for the Cape Disappointment tour (most of the other tours were included in the fare). However, the amount billed did not match the amount we were told we would pay (40 per person in the brochure we signed up from, 50 pp on the bill). I took it to the office on the first deck and got it corrected, but I did point out that there was not a single piece of paper provided to us on this cruise that didn’t have an error on it somewhere. The wrong date on one, the wrong day on another. The wrong weather forecast, the wrong all aboard time. I don’t want to be all school marmy on them, but the cruise director really is the face of the cruise line, and when she can’t produce a single document that is error free, you kind of get the impression that she is not all that devoted to her job. Our last cocktail hour, and one last dinner. This was our fanciest dinner, the choices were lobster, tenderloin, or lobster and tenderloin. Mom had the lobster, a tail with some crab stuffing on top, and I had the tenderloin, which was excellent. I think I forgot to mention dress code on this ship: they say resort casual. Because the weather changes so much, during the day, make sure you dress in layers, and bring something warm like a fleece or a vest and something waterproof like a wind breaker. Almost everyone changed into something slightly nicer for dinner (my wardrobe was black slacks, black flats and some different top/scarf combos). But there were some people still in t-shirts at dinner. Before the show that night, they gave us some disembarkation instructions. Our luggage needed to be out in the hall before we went to bed, which was not necessarily convenient for those people who didn’t bring an overnight bag for their pajamas and cosmetics needed for the morning. And, then they confused us all with the times the city tour bus would be leaving ($35pp) and the airport bus ($15pp) since the cruise director said one time but the brochures said another. In any event, on the last day of the ship, you have to be out of your room by 8, breakfast starts at 7:00 and everyone is off the boat by 8:30. We were renting a car from the airport, so we took the airport shuttle. The very steep ramp from the boat dock to the street level that my mom had been able to successfully navigate on the way down was too formidable for her to manage on the way out. So, we asked for a wheel chair to help her, while I pushed her walker up for her. All was well and good until the guy pushing her wheel chair pushed the chair into the backs of my legs and split the skin over my Achilles tendons. Sigh. The literature on the ship says tips are not expected and are included in your fare. There were a couple of servers I slipped a little extra too and there was a steward (not our own) who helped unlock my door when our own steward kept locking it that I tipped a bit. All in all: Sorry this was so long to plow through. This cruise is not really handicapped accessible or ideal for anyone who is mobility impaired, the rooms are too small to use any kind if a walking aid, the bathroom step up is pretty formidable, there is a grab bar in the bathroom but you can’t reach it to help you get up from the toilet. There is an elevator, but it is very very very slow and not always reliable. The places the ship docks are not always easy to navigate if you are mobility impaired. The food was wonderful the dining room staff delightful and the cocktail our was great fun. The tours were well planned and executed, and it is nice to be able to do more than one a day and still make it to the ship for meals. The cabins are just too small and dated. This is NOT a five day cruise. If you want me off the boat by 8:00 in the morning, you can’t count that as a day. And if you don’t start until half way through a day, you really shouldn’t count that as a day either. You definitely can’t count them both as whole days. At most this is a four day cruise. The hotel the night before is a great idea so everyone is at the same place at the same time: we all boarded within minutes of each other. The cruise director is either too young or too apathetic for this job. Proof read your work, know that it matters to people if the bus leaves at 8 or 8:30, and make announcements when you make mistakes so people know the correct information. If you told people to meet you in the lobby and you go to the restaurant instead, put a sign up in the lobby or have staff direct people to the correct place. The attention to detail also extends to the home office. Don’t send me an email at 11:20 to tell me about a shuttle that left at 10:30 and 11:00. Don’t tell me about shuttles on Saturday when we sail on Tuesday. And the last one is probably the weakest, but don’t run out of stuff right away. At the first lunch, they had coffee ice cream as an off menu choice (they also had mint chocolate chip, chocolate, vanilla, huckleberry, and raspberry sorbet). Next day, they were out. First day on the boat, there was caffeine free diet coke. Next day, they were out. If you only have enough for a few people on the first day, don’t even serve it. Better that I not know it was an option than know some people got it but I missed out. It is not like you couldn’t have stocked up along the way, the ports of call are close together. And everything served in puff pastry is wonderful. Whether sweet or savory, the puffed pastry little cups were always devine. Mix up the dining: tables of eight are fine for dinner, but lunches and breakfasts could be 2s and 4s. Sometimes you don't want to talk during every single meal.
  11. We are taking this cruise in mid September 2018, and have received our docs as well. When I checked them, sure enough, very different than what's been on the web and continues to be on the web. Thanks for the heads-up - I hadn't even noticed the changed itinerary. I did notice a while back that their map did not quite fit the prose, but now it's totally out of whack. It's not just the first two stops that are different; they have reshuffled the entire cruise. However, it's just a re-arrangement of what's on the web -- no port has been dropped or added. But this might mean we can't fully trust the detailed listing of excursions. (Maybe we'll get surprised, and find they've been able to add a couple of free tours...yeah, sure!) On our other two ACL cruises (Rivers of Florida and Grand Mississippi) we did have free tours every day, not counting the first and last days. Disappointing that this cruise does not, but we knew that going in - their web site has always shown that several stops have no free tours. On our other cruises, there was no mismatch between the web description and the actual cruise; sad that this one is so messed up. By the way, not that it matters, but this cruise is on the Constitution, not the Constellation (I think they are nearly identical ships). When this thread started in 2017, it was the Constellation, but in early 2018 it was moved out west and replaced with the Constitution in New England.
  12. Which ship are you talking about? On the Queen of the Mississippi there was a phone (for communication on the ship only) plus a big red button for medical emergencies. Yes, the college students have double duties. That´s how it´s been since they´ve started out. As they need to have US staff on an American flagged ship they either can hire people with long contracts (and then the Unions jump in...) or those college students who have only a 12 weeks contract (and no Unions involved). steamboats
  13. Hydrokitty, on the Queen of the Mississippi there´s a phone in the room and even a big red button you can push in any kind of emergency. The Queen of the West is an older vessel which was bought by ACL after the previous owner (Majestic America Line) seized operation. BTW I couldn´t complain about the food on the Queen of the Mississippi either. steamboats
  14. When the AMERICAN QUEEN came out new in 1995 she was owned by The Delta Queen Steamboat Co. of New Orleans. The two other paddlewheel steamboats of the line were the DELTA QUEEN (built 1927) and the MISSISSIPPI QUEEN (built 1976). All three steamboats operated until 2006. The operating company at the time Majestic America Line of Seattle laid up the MQ after that season never to operate again. The DQ and AQ operated until 2008 when due to grossly incompetent management MAL ceased operation. Last year the AQ returned to service and is operated by The American Queen Steamboat Co. of Memphis. The DQ is a floating hotel in Chattanooga, and there are plans to return her to service shortly if the U.S. Congress passes legislation to allow a boat with wooden superstructure, her hull is steel, to operate overnight. The MQ was scrapped two years ago, and no longer exists.
  15. Hi Lyn: I have gotten a brochure from AQSC and am interested in their Mississippi trip....that's why I questioned one poster to make sure she knew there was more than one company and they have similar names. the ACL is the one to be avoided, and it's really too bad because the scenery and the excursions were fantastic.
  16. I've been away from Cruise Critic for a few weeks - happy to see that ACL now has its own forum! My next ACL cruise is also not until next September - Upper Mississippi on the America.
  17. I think their scheduling problems relate to the high turnover of staff. We had THREE cruise directors on our one week Queen of the West cruise. Each person does it their own way and doesn't coordinate with the written info. I agree that Jody, the bus driver was the most consistent person on the entire cruise. Always cheerful and always accurate.
  18. Queen is due in Pittsburgh July 18. We would like to greet her going through the lock. Can anyone tell me what time she is due to arrive in the morning, and to depart for next journey? If any passengers have questions about Pittsburgh, I would be glad to try to help!
  19. I don't disagree with anything you're saying and like most of us on CC, when I travel I carry a first aid kit as well as remedies for all the most common ailments. I also no longer leave the US without trip insurance because Medicare will not cover me outside of the US. I think what was so disturbing on the Queen of the West was that this woman fell on the ship and clearly needed stitches. We were in a fairly large city in Oregon and all she asked for was a taxi to take her to a walk-in and a band-aid to cover the cut till she got there! It took the kindness of a stranger after she walked into town to get her the help she needed. I was on a river cruise in Europe when a passenger fell and broke her nose....she was on shore and sight-seeing on her own. When she returned to the ship the TM called a taxi, took her to the hospital for treatment, stayed with her until she was allowed to return to the ship (same day) and then took her back to the hospital the next day for clearance to continue the trip. I can understand the cruise staff not wanting to render treatment, but the people on the Queen were totally disinterested in helping this lady in any way and that's not right.
  20. I have traveled often with Smithsonian Journeys (yes the museum) and I can swear they have very high standards. The fact that Smithsonian has booked several trips with American Cruise Lines year after year says a great deal. My issues with Queen of the West may have been dealt with with 2013 remodeling. I love small boat traveling especially the fact that you waste no time at all getting on and off the boats in ports. No lines! No fuss! Fair warning: it is generally an older crowd. But then I'm no spring chicken.
  21. Hydrokitty, I believe that you need to write a review on the Cruise Critics Review area of CC so that future folks will be able to read it and it will have a good chance of being found by search engines. American Cruise Lines has some very good products as evidenced by the fact that Smithsonian Journeys and other very important travel providers book some ACL trips year after year. I assumed that Queen of the West would be in that league. My miss on that. I also assumed based on the cost of our Queen of the West trip, there would be a higher standard in the dining room. I enjoyed the major parts of my Columbia River trip and have been hoping with all sincerely that the problems with Queen of the West are resolved. By the way the situation with Queen of the West not having a first aid kit for the use of passengers, is, I believe, something put in place on the basis of legal advice. If you provide any form of medical care in our litigious age, you can be opened up to much blame for future problems. With the towns along the Columbia River being so handy medical care is at hand quite often. Some passengers on my trip dealt with the complete loss of their luggage for the whole trip (airline issues) by going ashore here and here and shopping. One of the museums we visited even had an 'I forgot' area of drugs and handy items. I have a continual hope that US owned cruise lines can make it in the cruise business. Some keep trying. It is a rough and tough business.
  22. This company does many trips for Smithsonian Journeys. That says a great deal. We had a trip with them on Queen of the West in 2013 (you can look up my review on CC) and were not pleased. But that said I am wiling to give this company another trip in 2014 but not on the Queen of the West.
  23. We will be aboard America on 11 March 2017, for our American Cruise line adventure. If that goes as well as we are expecting, we are looking at the Full Mississippi, later in 2017. NRayH
  24. We are taking the August 30th cruise on Queen of the West. Can someone tell us how to get a rental car at the end of the cruise in Portland? Thanks,
  25. Will be on cruise #5 with ACL in March, Great Rivers of Florida. Have completed: Upper Mississippi-2017 Historic South & Golden Isles-2016 Columbia & Snake Rivers-2015 Lower Mississippi-2014 Have enjoyed all of the itineraries. Looking forward to booking another for 2019 while onboard. Suggestions?
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