Jump to content
Cruise Critic Community

Search the Community

Showing results for 'veendam' in content posted in Holland America Line.


Didn't find what you were looking for? Try searching for:


More search options

  • Search By Author

Content Type


Cruise Critic Community

  • Categories
    • Forum Assistance
    • SPECIAL EVENT: Q&A with the Quark Expeditions Team!
    • New Cruisers
    • Cruise Lines “A – O”
    • Cruise Lines “P – Z”
    • River Cruising
    • ROLL CALLS
    • Digital Photography & Cruise Technology
    • Member Cruise Reviews
    • Special Interest Cruising
    • Cruise Discussion Topics
    • UK Cruising
    • Australia & New Zealand Cruisers
    • North American Homeports
    • Ports of Call
    • Cruise Conversations

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Location


Interests


Zip Code


Favorite Cruise Line(s)


Favorite Cruise Destination Or Port of Call


If you have a personal or hobby CRUISE or TRAVEL BLOG, include the url here:

Found 131 results

  1. I visited Cienfuegos on the Veendam on 12/15/18 and wanted to let people know what happens when you have a private tour arranged for this port. We were scheduled to be in Cienfuegoes from 8am - 5pm. It was announced the day before our arrival that people booked on HAL shore excursions would be allowed on the tenders first, starting at 8am. Passengers booked on a private tour (or visiting Cienfuegos on their own) would receive tender ticket staring at 9am. This was exactly what happened. I was able to get group 1 tender tickets at 9am but they did not call group 1 until 9:20am. We arrived at the dock right before 10am. If you book a private guide then you will need to leave the gated area and walk down the road a bit to a small park. This is where you will find the private guides. We were also told that the last tender for independent travelers was at 3:30pm back to the ship. Space might not be available on later tenders for independent passengers. The captain announced twice that he would only wait for people booked on a HAL shore excursion. Our private tour was great but lunch did not work out. We were supposed to have lunch as part of the tour. We did not arrive at the restaurant until 2:00pm where we proceeded to wait for a table. I asked the guide when that might happen. He said an hour or so since they only had one cook! Since we had to make the 3:30 tender back to the ship, we told him to skip lunch. Conclusion: I think for Cienfuegos I would book a HAL tour for a future trip. Cuba was fascinating and I cannot wait to go back.
  2. We just got on the Veendam this afternoon. We had booked a guarantee lanai and were assigned to CA 331 10 days prior to sailing. The problem is the door to the deck is broken - and judging by the condition of the wooden block screwed to the sliding door channel to keep the door closed, the door has been broken for a considerable while - far longer than 10 days ago. So HAL knew about the condition of this cabin when they assigned it to us. The guarantee terms state we'll receive "an equal or better" cabin if we booked a guarantee, but what we have is basically an ocean view with a larger window, so in essence a step down. We were told we can't be moved to another cabin because the ship is fully booked. HAL has offered the difference in price between a lanai and an ocean view as a future cruise credit - but our planned vacations for the next couple of years don't include any cruises (on any lines not just HAL). I asked if this amount could be converted to OBC on this cruise, and this request is under consideration, but we may not get an answer on that from corporate until after Xmas. I am asking those wiser than me in the ways of HAL and cruising for their advice... Is there anything else I should be asking for? (Is OBC ever refundable?) We are both sorely disappointed in the room situation and I'd deeply appreciate your advice on what to do. Many thanks!
  3. Koningsdam will be at Pier 26 (port to) from 0500-1600. She is going on a 7-day Tropical Caribbean Holiday cruise. Friday, December 28 Fort Lauderdale, FL Saturday, December 29 Half Moon Cay, Bahamas Sunday, December 30 At Sea Monday, December 31 Grand Turk, Turks and Caicos Islands Tuesday, January 1 Amber Cove, Dominican Republic Wednesday, January 2 At Sea Thursday, January 3 Nassau, Bahamas Friday, January 4 Fort Lauderdale, FL Veendam is doing a 7-day Eastern Caribbean Holiday cruise. She will be at Pier 21 (starboard to). Friday, December 28 Fort Lauderdale, FL Saturday, December 29 At Sea Sunday, December 30 Grand Turk, Turks and Caicos Islands Monday, December 31 San Juan, Puerto Rico Tuesday, January 1 St. Thomas, U.S. Virgin Islands Wednesday, January 2 At Sea Thursday, January 3 Half Moon Cay, Bahamas Friday, January 4 Fort Lauderdale, FL Also in port is Celebrity Reflection at pier 25 from 0530-1600. The PTZtv webcams can be found at https://www.portevergladeswebcam.com/ and https://www.ftlauderdalewebcam.com/. Next up: Oosterdam on Saturday 29 December.
  4. For the first time this season we have three HAL ships in port. Koningsdam will be at Pier 26 (port to) from 0515-1700. She will be heading out on a 7-day Eastern Caribbean Holiday cruise. Friday, December 21 Fort Lauderdale, FL Saturday, December 22 At Sea Sunday, December 23 Grand Turk, Turks and Caicos Islands Monday, December 24 San Juan, Puerto Rico Tuesday, December 25 St. Thomas, U.S. Virgin Islands Wednesday, December 26 At Sea Thursday, December 27 Half Moon Cay, Bahamas Friday, December 28 Fort Lauderdale, FL Veendam will be at Pier 21 (starboard to) from 0100-1700. She is taking a 7-day Authentic Cuba Holiday cruise. Friday, December 21 Fort Lauderdale, FL Saturday, December 22 Half Moon Cay, Bahamas Sunday, December 23 At Sea Monday, December 24 Ocho Rios, Jamaica Tuesday, December 25 Grand Cayman, Cayman Islands Wednesday, December 26 Cienfuegos, Cuba Thursday, December 27 At Sea Friday, December 28 Fort Lauderdale, FL And finally, Prinsendam will be at Pier 19 (starboard to) from 0500-1600. She will be leaving (taking Carole with her) on a 14 -day Caribbean Holiday cruise. Friday, December 21 Fort Lauderdale, FL Saturday, December 22 At Sea Sunday, December 23 Amber Cove, Dominican Republic Monday, December 24 Punta Cana, Dominican Republic Tuesday, December 25 At Sea Wednesday, December 26 Barbados Thursday, December 27 Tobago Friday, December 28 St. Vincent Saturday, December 29 Fort-de-France, Martinique Sunday, December 30 Guadeloupe Monday, December 31 Tortola, British Virgin Islands Tuesday, January 1 At Sea Wednesday, January 2 At Sea Thursday, January 3 Half Moon Cay, Bahamas Friday, January 4 Fort Lauderdale, FL Also in port are Celebrity Reflection at pier 25 from 0545-1600, Celebrity Silhouette at pier 29 from 0330-1600, Serenade OTS at pier 18 from 0600-1600, and Silver Spirit at pier 4 from 0415-1800. The PTZtv webcams can be found at https://www.portevergladeswebcam.com/ and https://www.ftlauderdalewebcam.com/ . Next up: Oosterdam on Saturday, 22 December.
  5. Veendam 1.) The Captain may not take you to all of the ports on the itinerary. Our second stop in Cuba (the main reason for the cruise), Cienfuegos, was cancelled. A $50.00 per passenger shipboard credit was the purported compensation for the port cancellation. So many passengers complained that the Captain opened the Lido bar for 2.5 hours of free cocktails. There was no additional compensation for passengers that purchased a beverage package either before or during the cruise. Free cocktails means absolutely nothing to those who have already paid good money up front for a signature or elite beverage package. We were given a case number by our fabulous Neptune Lounge concierge. Case #364388. Waiting to hear back from corporate. 2.) The hot tub in the Greenhouse spa was either luke warm or not functioning for the entire cruise. Really annoying to buy a greenhouse pass and not be able to use/enjoy the hot tub at all. 3.) The Captains cocktail party for 3,4 and 5 star Mariners. I guess he was too embarrassed, nervous or just plain sick of listening to any more complaints because he only attended the event for 15 minutes. 4.) The plumbing on the ship leaves a lot to be desired. The toilets in the Spa and the gym were overflowing and inoperable on several occasions. The toilet in the men’s locker room was out of order for the entire cruise. Maintenance was constantly working on pipes around the ship. Promenade deck would be wet and slippery. Maintenance was working on the plumbing/pipes on the Navigation deck right outside of our Neptune suite for an entire afternoon while at sea. Tap, tap, tap, bang, bang, bang all afternoon. Then comes the telephone call that they need access to our suite. So much for resting and relaxing in our suite, let alone an afternoon nap. 5.) The internet is slow, which I understand but having hours of it being inoperable after you have paid to use it is annoying to say the least. 6.) One of the elevators was out of service for the entire cruise. 7.) The all day in room dining menu is a joke. There are a half dozen items and then sandwiches. The all day menu was not available at all on the 8th day of the cruise. 8.) Two points on the pool. Safety regulation are not enforced. They allow small children and not so small children to jump, dive, splash as long as they want to, which ended up being most of the day on several days. Obnoxious to say the least. When reported to the Officers, nothing was done. In fact, on one occasion two officers were present at the pool while the jumping, splashing and diving was happening and they looked the other way. Second point, the retractable dome was not opened on completely sunny days. This made the pool bar and dining area feel like Viet Nam in the summer. Not comfortable at all. 9.) The aft bar and the entire aft seating area on Lido was closed on 11/9 at 5pm for the remainder of the day. This is one of only 2 smoking areas available on the ship. The other area is the casino (on smoking days) where there is a table in the rear of the casino with 8 ashtrays on it and no chairs. No place to sit. Stand and smoke and get out. 10.) Fairly amusing is the fact that one very small, postcard sized critique card is handed out on the first day of the cruise. Gee, I wonder why????? The good part is that the crew are FABULOUS! The food in the Pinnacle (where we enjoyed dinner most of the time), dining room and Lido buffet is always extremely good and an interesting variety is offered. The crew and the food are the only reason to take a cruise on this ship.
  6. Hi, My wife and myself are cruising to the Eastern Caribbean & Cuba for 14 days in December,2019. I have checked out some HAL tours to Half Moon Cay, Grand Turk, San Juan and St Thomas and would like to compare those tours with any private tours people have taken to those places. Any feedback would really be appreciated. Thanks. Rick
×
×
  • Create New...