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Found 8 results

  1. Just curious. We have been on several American Queen trips that occur during a holiday and we have enjoyed participating in the fun. For example, at Christmas, using materials supplied by the boat, we made tree and door decorations and prizes were awarded. Mardi Gras: make your own mask and wear it to the Mardi Gras ball in the Grand Saloon. Now we are booked on a trip that will take place during Halloween this year. Have any of you out there done a Halloween trip on the AQ? How was it celebrated?
  2. Looking at the deck plans for the American Queen there are no notations of public restrooms. Are there any and if yes where are they? Thank you.
  3. Awful customer service! We paid in full June 2018( yes over a year ago) for an Upper Mississippi River Cruise from July 13th to July 23, 2019. On the 8th of July, 2019, I got an email telling us that due to flooding on the Mississippi our cruise was changed to the Ohio/Cumberland Rivers starting in Cincinnati with ports in about 5 places in Kentucky . If we had wanted to cruise this river, we would have booked it. 5 ports in Kentucky is not worth what we paid to cruise the Upper Mississippi as I have seen Kentucky as my sister lived in Paducah. We decided to not go as it was not what we paid $9758.00 for. We did not get a refund nor credit for a future cruise on the upper Mississippi. We did not even get a refund of the post and pre hotels I booked through the AQSC. We are only getting a refund of the port charges and the prepaid gratuities! AQSC has $9121.00 of our money for a cruise we paid for they couldn’t provide with no way to get it back. They care nothing for their customers- awful customer service. They can’t provide what we paid for and are keeping the money. I highly recommend you NOT book with American Queen Steamboat Company! They do not promise what you paid for and basically take your money and run!
  4. My wife and I have decided to take this river cruise in December, 2019. From what we've seen on the internet it looks pretty good. Can anybody let us know how the weather will be in Louisiana and Tennessee at that time of year? Thanks Rick
  5. We are on the Empress June 2-9, 2019. Anyone else going?
  6. Hi! I'll be going for the first time - on the American Queen - this November, for my mom's 70th birthday. I was curious about the dress code for dinner? Are Jeans and a Polo ok? Also, I noticed there was a "cinema" on board...which after looking at a picture just looked like a room with a big tv... Do they just show old dvds or what? Are there a DVD players in the rooms? Also...will there be anyone else there that aren't senior citizens? :) One more: Alcohol - is it open bar or is that just during dinner?
  7. I don’t write many reviews, but we see so little about American river cruising that I thought this on needed a review. Mrs Banjo and I were on the American Queen October 15 from Memphis to New Orleans. Here is the great, the good and the needs improvement. the ship was great, it was clean and in good repair. The captain and crew were pleasant and well trained. We really enjoyed the engine room that was available to tour at any time, it was very interesting. We also enjoyed the captain, who had a great sense of humor and is a really good guitar player! The service staff was always pleasant and helpful and kept our cabin neat and clean. we found the food to be generally very good, but we are not really fussy eaters so we are not hard to please. Food is also very subjective, i’ll Leave it that the food good and plentiful. Wines served at dinner were always good, not fabulous, but good. The wait staff was pleasant, but could have used a bit more training, IMHO. They didn’t seem to know when to replace silverware or what was needed, (always had to ask for a steak knife, etc). The daily HoHo bus was ok, it provided a brief overview and some basic transport, we used it whenever we did not buy a premium tour and were glad it was there. The premium tours were generally very good with the exception of the pre-cruise tour that we thought was managed rather poorly. They had 3 busses of incoming people, (150+/-) all arrive at Graceland , expecting to see the mansion at the same time. Can you say lines and confusion.... did I say I don’t like lines. This particular tour could have been managed much better with very little effort. The pre cruise hotel, well that was a three ring circus. The Sheridan is a convention hotel, with a convention checking out while the cruise people were trying to check in. Here’s how it went; stand in line for 30 minutes, get to the front desk, check in, “sorry sir, your room is not ready, we’ll text you when it is ready, NEXT”. so we go leave our luggage in a ballroom full of other luggage. Ok, so let’s check in with American Queen..... another long line, we leave, go to grab a late lunch could not get service in the hotel restaurant or bar, go back to check in hours later, line is now longer, stand in line for another hour to check in, we get a text that our room is ready, back to the lobby, stand in line for another 15 minutes to get room keys. I think you get the picture, Overall, we did enjoy the cruise, but it did get off to a bad start that I think was not necessary. Hopefully they can make some improvements. Once on the boat it was a real treat.
  8. I thought about starting a Roll Call for this trip but getting to the river cruise roll calls - especially the US ones - is just more complicated than it ought to be! We’ll be on the American Queen these two weeks, “finishing” the Mississippi. (We traveled down river between the Saints about ten years ago.) Anybody else on one or both of these legs this year?
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