Posted January 8th, 2018, 04:01 AM
What do you mean? Did you raise the issue? Policy is clear that partially used cards are good on future voyages - but a punch is required for all beverages. This is printed right on the cards.
I had a couple of old coffee cards - the all brown cards - and took them on a recent cruise on Emerald Princess. They were using the new cards on the ship. I had the beverage package from the Sip and Sail promo and also have it on our next cruise so I gave the cards to a dinner mate. She had no difficulty at all using the punches and was really happy to have the cards. They both still had almost all of the punches left and she used them all. (It was a fairly long cruise.)
If I had someone refuse to honor the punches on an old card I would take it directly to management immediately.