I'd have been ticked, too.

If someone doesn't know what they are talking about/responding to (gotta love that "sit around and talk about negative things" comment!), doesn't think to maybe check what hour they may be calling, and lies about who they report to ... well, I sure wouldn't want that someone on MY customer Service team! If I had one, I mean.

Unfortunately ... there seems to be a bunch of that sort on Customer Service teams nowadays. Hey, at least she spoke English!

(She did, didn't she?!)