Posted April 26th, 2017, 02:14 PM
P & O also did not want to know their loss, as we will not cruise with them again have booked our next 2 cruises with celebrity. All companies make mistakes and have problems its how they deal with it that counts.
You will get your €600/pp compensation, just be patient. Give them a sensible time limit in writing advising them of your intention that you plan to take action thru the County Courts if you don't get a favourable response within 28 days.
Changing to Celebrity has probably cost you extra to what P&O charge, but agree they offer a far better cruising experience. Remember when you arrange your flight to/fro the US ensure your Operating Carrier is EU registered otherwise you will get Zero Compensation from airlines like Delta and American Airlines. The Marketting Operator (the one you buy the ticket off) is not responsible for any delays, cancellations or any operational problems, so choose your flight with great care and also remember Celebrity Choice Air is not ideal in this regard.