Posted July 22nd, 2014, 01:50 PM
Of course before I threaded this I e-mailed Princess direct and asked for their input but as yet have not had an acknowledgement nor a reply. I have also put this non the main Princess site
You might like to phone Office of Fair Trading for advice.
Their advice to me was to put my complaint to the company in writing, by registered mail. As a result I got an immediate phone call, with a satisfactory result, after months of non negotiation.
As Dizziedi said, the test is "reasonableness". No ordinary person would consider this new changed itinerary reasonable. It is not what you bought!
I agree being after final payment is irrelevant, in this case.
Might also help to get some bad publicity for Princess's actions and lack of customer service in the Press.
Azamara - Journey - 2017 - Singapore to Hong Kong
Hurtigruten - Fram - 2014 - Ushuaia to Antarctica, via Falkland Islands and South Georgia Islands.
Princess - Ocean Princess - 2013 - Dover to Iceland and Norway, via Shetland and Faroe Islands.
Princess - Ocean Princess - 2012 - Singapore to Sydney
Fred Olsen Black Watch - 2012 - The Baltic, with Norway. Dover to St. Petersburg, via Kiel Canal.
Celebrity Century - 2011 - Auckland to Sydney
CTMA Vacancier - 2011 - Montreal to Magdalen Islands. Amtrak - Toronto to New York
MSC - Poesia - 2010 - Kiel, Germany to NY. Amtrak NY to Niagara Falls, VIA Rail Toronto to Vancouver
MSC - Lirica - 2008 - Genoa, Italy to Fort Lauderdale
Royal Caribbean - Rhapsody of the Seas - 2007 - Honolulu to Sydney
Rivers of Holland Cruise - 2003 - to Amsterdam
Alaskan Marine Highway - 2003 - to most Alaskan ports of call
Star Cruises - Superstar Leo - 2003 - Sydney to Darwin
Norwegian Coastal Voyage - Naruik - 2002 - Bergen to Kirkenes
Angelina Lauro - 1971 - Sydney to Perth. Indian Pacific - Perth to Sydney (Put me off cruising for 30 years!)
P & O - Chusan - 1970 - London to Brisbane, via Africa, India and Sri Lanka (Suez closed).
Chandris Lines - Queen Frederica - 1969 - Sydney to London, via Panama, New York and Rotterdam