Originally posted by windsor26
Of course before I threaded this I e-mailed Princess direct and asked for their input but as yet have not had an acknowledgement nor a reply. I have also put this non the main Princess site
You might like to phone Office of Fair Trading for advice.

Their advice to me was to put my complaint to the company in writing, by registered mail. As a result I got an immediate phone call, with a satisfactory result, after months of non negotiation.

As Dizziedi said, the test is "reasonableness". No ordinary person would consider this new changed itinerary reasonable. It is not what you bought!

I agree being after final payment is irrelevant, in this case.

Might also help to get some bad publicity for Princess's actions and lack of customer service in the Press.

Good Luck.
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