I put in for status match ...

How long does it take and how do they let you know? We are Emerald with Royal Caribbean except my daughter who is only Gold because she was 18 the first time she cruised with us

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Based on my experience it is hit and miss. Hit for me in that it only took three days. Miss for my wife in that it took well over a month plus a couple emails and a phone call.

How long does it take and how do they let you know? We are Emerald with Royal Caribbean except my daughter who is only Gold because she was 18 the first time she cruised with us

 

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I supplied our NCL "Platinum" information and MSC replied within a week with our new MSC numbers in their highest level of "Black". We were very happy and just booked a cruise with them.

Your status match will show up soon . MSC is kinda swamped right now with the Irma aftermath , plus their website generally stinks all the time ! Lol ! Just keep checking or call customer service and they will handle it for you .

How long does it take and how do they let you know? We are Emerald with Royal Caribbean except my daughter who is only Gold because she was 18 the first time she cruised with us

 

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I did this a couple of weeks ago and it came through as an email confirmation the next day. RCI Emerald put me at MSC Gold :)

You are notified via email. As for the time frame it appears it can vary quite a bit. Some folks have reported within 24 hours and others much longer. If there is a problem with the documentation you send in you will not be notified. So if it goes a week or longer I would call. I waited two weeks only to find out they said they had trouble reading the screen shots. I only found this out because I called. Once I re-submitted my documentation it was done in a couple of days.

I messed up and sent a file instead of just the photo. My daughter came home from work told me what i did and laughed at me. So she helped me resend everyone's with just the photo of the cards.

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We haven't yet cruised with MSC, but have booked 3 cruises for 2018 & 2019.

We have already obtained a red level member ID of the MSC Voyagers club with zero points.

Pardon my ignorance, but should we fill the status match form on the left or right?

Just a heads up they never emailed me to let me know I was matched, I had to call them to inquire about it. I think I waited a week or so.

Same with me. I waited about six to eight weeks and called them after not hearing anything. Representative matched me immediately over the phone and sent an email confirmation while I was waiting.

Do you get the 5% discount if you've already booked?

I submitted for a client today and he had a response within 3 hours...And the 5% was automatically applied to his reservation without a follow up call.

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I got an e-mail today!!

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I messed up and sent a file instead of just the photo. My daughter came home from work told me what i did and laughed at me. So she helped me resend everyone's with just the photo of the cards.

 

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That is important to know. We sent ours in and three weeks later got an email that they could not open the file. I called Voyager Club and faxed the info while on the phone and got a return email giving us the status.

That is important to know. We sent ours in and three weeks later got an email that they could not open the file. I called Voyager Club and faxed the info while on the phone and got a return email giving us the status.

You mean that MSC did the status match almost instantaneously after faxing the info?

I supplied our NCL "Platinum" information and MSC replied within a week with our new MSC numbers in their highest level of "Black". We were very happy and just booked a cruise with them.

Mine too. Very happy. And received my response from MSC 2 days later. Impressive

We got ours matched overnight. And the discount put onto our reservation.

I submitted just mine not my sons, will I get the 5% back on the whole booking, or do I have to submit his too.

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I submitted just mine not my sons, will I get the 5% back on the whole booking, or do I have to submit his too.

 

 

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I only applied for status match for myself not my husband but the discount was applied to the whole booking. They confirmed in less than 24 hrs.

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