Great customer service experience with Carnival

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#1
Ontario Canada
1,599 Posts
Joined Jun 2010
In October 2010 I went on a cruise, three of the ports were cancelled and replaced by 2 others. Carnival gave everyone on board a 20% credit/discount off a future cruise. I just booked one for January 2013. I called today to get the 20% off discount and found out that you had to sail within 2 years (deadline Oct 20102), not just book by then. I dealt with a fantastic and friendly staff person who got permission tomake an exception and she still credited me the 20% off so I saved about 200.00 on my cruise. Yay. They didn't have to do this as it was my error, but were very smart to do so. I was left feeling like they really cared about making me happy and will be all the more likely to book with them again.
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Disney Wonder Land and Sea April 05 - Nassau and Castaway Cay
Carnival Imagination October 06 - Key West and Calica, Mexico
Carnival Imagination May 07 - Key West and Cozumel
NCL Majesty to Bermuda July 09 - St. George's Bermuda
Carnival Valor to Western Caribbean October 2010 - Itinerary change to Grand Cayman, Ocho Rios and Nassau
Carnival Destiny January 2013 - Itinerary change to Key West, Freeport and Nassau
Carnival Liberty January 2014 - Half Moon Cay, St. Thomas, Grand Turk and San Juan
Carnival Victory October 2014 - Half Moon Cay, Grand Turk and Nassau
Carnival Splendor February 2016 - Amber Cove, Grand Turk, St. Thomas and San Juan
Carnival Breeze February 2016 - Grand Cayman, Cozumel and Falmouth
Carnival Splendor December 2016 - Cozumel, Honduras and Belize
Carnival Victory November 2017 - Key West and Cozumel
#2
Tampa area, FL
2,415 Posts
Joined Nov 2010
Good for you!
It's nice to hear stories about positive experiences!
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1995 Carnival Ecstasy (Miami): Key West, Cozumel
2004 Carnival Triumph (Miami): St. Thomas, St. Maarten, San Juan
2005 Carnival Victory (Miami): Cozumel, Ocho Rios, Grand Cayman
2006 RCCI Enchantment of Seas (FLL): Ocho Rios, Grand Cayman
2006 Carnival Elation (FLL): St. Thomas, St. Maarten, San Juan
2007 Carnival Glory (Port Canaveral): St. Thomas, Nassau, Grand Turk, HMC
2011 Carnival Inspiration (Tampa): Cozumel
2012 Carnival Freedom (FLL): St. Thomas, Antigua, Tortola, Nassau
2013 Carnival Legend (Tampa): Cozumel, Belize, Roatan, Grand Cayman
2014 Carnival Liberty (PC): Nassau, Grand Cayman, Cozumel
2015 Carnival Paradise (Tampa): Cozumel -- New Year's Eve at Sea!
2016 Carnival Conquest (FLL): St. Maarten, St. Kitts, San Juan, Grand Turk
2016 Carnival Paradise (Tampa): Cozumel -- NYE Rewind!
2017 Carnival Fascination (SJ>PC): Itinerary hijacked by Hurricane Maria! Nassau, Freeport

2017 Carnival Paradise (Tampa): Cozumel, Grand Cayman -- NYE Re-Rewind!
2018 Carnival Paradise (Tampa): Havana, Cuba!
#3
Maryland
1,015 Posts
Joined Feb 2012
Thank you for sharing this! I hope you enjoy your 20% cheaper cruise!
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DCL - 2005, 2006, 2008, 2009, 2014
NCL - Pearl, November 2010
CCL - Pride, 2012, 2013
PCL - Ruby, March 2016
#5
Tulsa, OK
116 Posts
Joined Oct 2010
Yes, thank you for posting a positive experience. It's a nice change on the boards I had a good experience also. We kept going back and forth about whether to sail out of Galveston or New Orleans for our honeymoon. Because it took so long for us to make our decision we missed out on ES and the aft view extended balcony we were wanting. I heard that price drops happened and I got curious and checked on it. There was an aft view balcony available and even though I knew we couldn't OBC I decided to pounce on the newly available cabin. I called a recommended PVP and no only did he do the upgrade for us he did it for free even though I offered to pay extra. I sometimes wonder if a persons attitude has to do with how they are treated by customer services because I have never had a problem and this was a major perk for our honeymoon.
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#6
Ontario Canada
1,599 Posts
Joined Jun 2010
I definitely approached it in a very positive, friendly way. When she told me I was supposed to sail not book by October, I just said "oh no, I must have read it wrong." I didn't ask for her to get an exception, I think she just wanted to help me out. I wanted to share becasue you do hear about the negative experiences but not as many good.
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Disney Wonder Land and Sea April 05 - Nassau and Castaway Cay
Carnival Imagination October 06 - Key West and Calica, Mexico
Carnival Imagination May 07 - Key West and Cozumel
NCL Majesty to Bermuda July 09 - St. George's Bermuda
Carnival Valor to Western Caribbean October 2010 - Itinerary change to Grand Cayman, Ocho Rios and Nassau
Carnival Destiny January 2013 - Itinerary change to Key West, Freeport and Nassau
Carnival Liberty January 2014 - Half Moon Cay, St. Thomas, Grand Turk and San Juan
Carnival Victory October 2014 - Half Moon Cay, Grand Turk and Nassau
Carnival Splendor February 2016 - Amber Cove, Grand Turk, St. Thomas and San Juan
Carnival Breeze February 2016 - Grand Cayman, Cozumel and Falmouth
Carnival Splendor December 2016 - Cozumel, Honduras and Belize
Carnival Victory November 2017 - Key West and Cozumel
#7
Belleville, MI
5,151 Posts
Joined Apr 2005
Originally posted by boyle0268
I definitely approached it in a very positive, friendly way. When she told me I was supposed to sail not book by October, I just said "oh no, I must have read it wrong." I didn't ask for her to get an exception, I think she just wanted to help me out. I wanted to share becasue you do hear about the negative experiences but not as many good.
So nice to read about a positive customer service experience.

Thanks for posting your experience.
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1/07/17 Carnival Conquest - 8-day Exotic Eastern Caribbean B2B with
1/15/17 Carnival Conquest - 6-day Eastern Caribbean
1/09/2016 - Carnival Glory Eastern B2B with
1/16/2016 - Glory Western - Honeymoon cruises
1/18/2015 - Carnival Conquest Western B2B with
1/24/2015 - Carnival Conquest Southern
1/18/2014 - Carnival Liberty Eastern B2B with
1/25/2014 - Carnival Liberty Western
1/20/2013 - Carnival Freedom Western B2B with
1/26/2013 - Carnival Freedom Eastern (Platinum)
1/29/2012 - Carnival Legend-Exotic W.Caribbean
1/22/2011 - Carnival Miracle-Exotic So.Caribbean
2/24/2010 - Carnival Miracle - Southern Caribbean
1/11/2009 - Carnival Valor - Eastern Caribbean
1/19/2008 - Carnival Liberty-S.Caribbean B2B with
1/13/2008 - Carnival Liberty - Western Caribbean
1/21/2006 - Carnival Triumph -Western Caribbean
5/21/2005 - NCL Wind-Hawaii & FanningIsland
11/30/2003 - Carnival Victory - Eastern Caribbean

#8
Tacoma, Wa, USA
8,242 Posts
Joined Dec 2000
Originally posted by boyle0268
I definitely approached it in a very positive, friendly way. When she told me I was supposed to sail not book by October, I just said "oh no, I must have read it wrong." I didn't ask for her to get an exception, I think she just wanted to help me out. I wanted to share becasue you do hear about the negative experiences but not as many good.
I think that you approached in the right way and that's why they were willing to help you. I'm sure had you started yelling and screaming, the results would not have been so positive.

I'm a service rep on high end medical equipment. When the customer destroys something through obvious misuse and/or abuse, I have the descretion of making repairs under their service contract or billing them for parts and service. If they tell me straight up that someone goofed or made a mistake, the charges will almost always go to the contract. If they give me a goofy look and say "I don't know how this happened ", then a PO is usually required.

Glad it worked out for you.
#9
WEST VIRGINIA
3,873 Posts
Joined Jul 2010
So good to hear, seems like weonly see gloom and doom stories.
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Carnival Mardi Gras 06/93
Carnival Fantasy 05/95 10/95 11/96
Carnival Glory 11/2010
Carnival Victory 11/2011 11/2012
RCCL Rhapsody of the Seas 06/15/2012
Carnival Imagination 01/2013
Carnival Paradise 05/2013
Carnival Valor 11/3/2013 San Juan/St Thomas/Barbados/St Lucia/St Kitts/St Maarten
RCCL Grandeur of the Seas 06/06/2014 Baltimore/Bermuda
Carnival Conquest 11/02/2014 Miami/Cozumel/Belize/Roatan/Grand Cayman
Carnival Legend 05/18/2015 Vancouver/Tracy Arm/Juneau/Skagway/Glacier Bay Ketchikan/Seattle
Carnival Breeze 10/24/2015 Miami/Grand Turk/La Romana/Aruba/Curacao 8 night Southern
Vision of The Sea 04/02/2016 7nt Western Tampa/Roatan/Belize/Costa Maya/Cozumel
Carnival Ecstasy 08/20/2016 5 Night Charleston/Nassau/Half Moon Cay
Carnival Magic 12/10/16 7 Night Eastern Amber Cove/St Thomas/San Juan/Grand Turk
Carnival Paradise 07/22/2017 5 Night Tampa Key West Cozumel
Carnival Vista 10/29/2017 6 Night Miami Ocho Rios Grand Cayman Cozumel

FUTURE CRUISES:

April 2018 Carnival Pride Baltimore/Bermuda
Oct 2018 Carnival Splendor Long Beach/Cabo San Lucas/Mazatlan/Puerta Vallarta
#11
Northern California
544 Posts
Joined Sep 2011
Thanks for sharing that experience
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Past Cruises:
Carnival Imagination Dec 2016
Carnival Inspiration Sept 2014
Carnival Splendor Nov 2012
Carnival Inspiration Feb 2012
(Amtrak San Juaquin to 2 day Queen Mary Stay, 4 day cruise, disembark to Disneyland, Amtrak Coast Starlight home)
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#12
973 Posts
Joined Nov 2002
Originally posted by boyle0268
In October 2010 I went on a cruise, three of the ports were cancelled and replaced by 2 others. Carnival gave everyone on board a 20% credit/discount off a future cruise. I just booked one for January 2013. I called today to get the 20% off discount and found out that you had to sail within 2 years (deadline Oct 20102), not just book by then. I dealt with a fantastic and friendly staff person who got permission tomake an exception and she still credited me the 20% off so I saved about 200.00 on my cruise. Yay. They didn't have to do this as it was my error, but were very smart to do so. I was left feeling like they really cared about making me happy and will be all the more likely to book with them again.
Good for you! I was on the Lengend on the 10/10/10 and received my 20% off. I am finally using it on the Legend this October. I booked a suite and saved over 400 dollars.
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Festival Southern Caribbean 1996
Disney Wonder Bahamas 2001
Facination Western Caribean 2002
Triumph Eastern Caribbean 2006
Adventure of the Seas Southern Caribbean 2007
Carnival Liberty Western Caribbean 2009
Majesty of the Seas Bahamas 2009
Destiny Eastern Caribbean 2009
Carnival Glory, Eastern Caribbean 2010
Carnival Legend, 2010
Oasis of the Seas, 2011