Posted July 10th, 2013, 05:56 PM
That is a little ridiculous you are so far away they could help you a little more!!!
Dont fret to much i as well switched cruise lines about between 5 -6 months before my wedding (2 months ago) we had to call of the guest that already booked and make sure they didnt book flights yet. I changed from carnival to royal it was a great deal as it only cost guests 20 dollars more for the cabin. The wedding itself is allot more on royal but we think it is worth it for what we want personally. Carnival gave me back all my money as well maybe you should just cancel and then rebook therefore you will not incur any charges!!!!
This is where things are getting difficult. We are trying to stay with Carnival because they said that us as well as all of our guests would be out the deposits that they have already put down and it would be non refundable. So far this is about $6,000.
They are seriously ticking me off. The first girl we talk to says there is nothing they can do but we can pay to have our bookings transferred at $50 per person (depending on how the person booked). We said this is unacceptable. We can't do that I our guests and don't feel like we should have to pay an extra $600 when this is a huge inconvenience. Literally how the process worked is first we talked to the wedding department to find out which cruises we could legally get married on and that had availability. The cruise we booked on is one of the options that was presented to us so we ONLY booked under the assumption of a HMC wedding. Everything was confirmed and paid for so we figured we were good to go and got our save the dates and invitations done. Already sent out the Save The Dates and have had 30 people book so far.
So we discussed what we really wanted to happen and called again and the new rep we spoke to said that everyone could be credited the change fees but she would need supervisor approval and would give us a call Monday. No call Monday so we call her. She says she hasn't heard back yet and will give us a call Tuesday. No call Tuesday so we call again. This time her line is disconnected so we wait back in queue and go through the entire situation with yet another rep. First he tried to say that we didn't cancel within 24 hours so there would be no refunds and they wouldn't be able to credit any change fees (seriously ***? We were on the phone with them for hours before they even sent out the notification email because our wedding coordinator gave us a heads up). Second after we explained the entire situation to him he put in a request to have a supervisor call us today. But guess what it is after 5 and still no phone call.
I also have an email that stemmed from a pissed off comment I made on Facebook (oops) but haven't heard anything back on that. I was nice in the email because the person who told me to email them actually seemed compassionate to the situation where no one else outside of our wedding coordinator has done anything outside of reciting some scripted bs despite the special circumstance.
I really just want to get it out there that if you want a destination wedding through a cruise line, be careful because you have no rights and they can do this to you. They basically are treating the wedding as unimportant like it is any other booked excursion. Just very frustrating...