Celebrity website booking

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#1
Melbourne
77 Posts
Joined Feb 2012
Has anyone in Australia managed to book a cruise on the celebrity website. Been trying for a week now. Been in touch with celebrity, best they can suggest is book by phone!


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#2
Canberra Australia
40,552 Posts
Joined Apr 2012
Goodness, more woes with their website, I haven't tried to book anything but I have been trying off and on for around a month to register the connections party. Our cruise isn't in the system apparently.
#3
Shepparton Vic. Australia
293 Posts
Joined May 2013
Originally posted by MicCanberra
Goodness, more woes with their website, I haven't tried to book anything but I have been trying off and on for around a month to register the connections party. Our cruise isn't in the system apparently.


When I couldn't register for the Connections party after several attempts, I emailed [email protected] with my request and cruise reservation information, and they replied next morning that my details had been forwarded to the relevant team member and we would definitely be included.

If there is not an invitation left in our cabin on the first evening, I'll go to Guest Relations early next morning.

CelebrityOneTouch were also very helpful regarding a dining room request...far preferable to an international phone call.
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April 11, 2014 Celebrity Solstice Sydney - Hawaii



#4
Canberra Australia
40,552 Posts
Joined Apr 2012
Originally posted by Pacificdaze
When I couldn't register for the Connections party after several attempts, I emailed [email protected] with my request and cruise reservation information, and they replied next morning that my details had been forwarded to the relevant team member and we would definitely be included.

If there is not an invitation left in our cabin on the first evening, I'll go to Guest Relations early next morning.

CelebrityOneTouch were also very helpful regarding a dining room request...far preferable to an international phone call.
Cheers, my concern is that if I cannot enrol for it, no one else can either, and you need 25 people to have the party. It is no big deal but it is a worry that so many things on their website doesn't work. All I know is that the cruise product is so much better than their website suggests.
#5
Melbourne
77 Posts
Joined Feb 2012
Website must be costing them money. I find myself now reconsidering and looking at other options. Seems problems are well known but seem unable to fix.


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#6
Lake Macquarie, Australia
543 Posts
Joined Dec 2014
Originally posted by MicCanberra
Cheers, my concern is that if I cannot enrol for it, no one else can either, and you need 25 people to have the party. It is no big deal but it is a worry that so many things on their website doesn't work. All I know is that the cruise product is so much better than their website suggests.
We did two Alaska cruises on Celebrity (Solstice and Millennium). Both times they had less than 25 enrolled but it still went ahead. On one about a dozen people actually showed up and the other about eight turned up. I think the reason could have been because there were many first time cruisers who were unaware of CC.
#7
Canberra Australia
40,552 Posts
Joined Apr 2012
Originally posted by ozblue_7
Website must be costing them money. I find myself now reconsidering and looking at other options. Seems problems are well known but seem unable to fix.


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Just book through an online agency, may even pick up some extra OBC.
#8
Melbourne
77 Posts
Joined Feb 2012
As the cruise is 2 years away I want to book without cancellation fees. All the agencies I have looked at charge fees.


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#9
Canberra Australia
40,552 Posts
Joined Apr 2012
Originally posted by ozblue_7
As the cruise is 2 years away I want to book without cancellation fees. All the agencies I have looked at charge fees.


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You could try a US TA, although you may get stung with currency fluctuations.
#10
Canberra Australia
40,552 Posts
Joined Apr 2012
Originally posted by lyndarra
We did two Alaska cruises on Celebrity (Solstice and Millennium). Both times they had less than 25 enrolled but it still went ahead. On one about a dozen people actually showed up and the other about eight turned up. I think the reason could have been because there were many first time cruisers who were unaware of CC.
Cheers, good to know, maybe they are aware of the site issue as they say you need a minimum of 25 for them to host a party.