Viking, can you please change the opening time to sign up for excursions?

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#21
Littleton, CO
1,237 Posts
Joined Aug 2001
With all the time zones that are affected I just don't think it is feasible. I see one group of people happy if it changes and then another group will be mad it changed. You just can't make everyone happy on this one.
#22
4,058 Posts
Joined May 2005
I can live with the 3am for booking. I had my list, set my alarm, picked up my iPsd, booked my excursions, checked out and went back to sleep. Got everything I wanted.


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#23
Boston MA
7,770 Posts
Joined Dec 2006
Originally posted by jiminyC_fan
With all the time zones that are affected I just don't think it is feasible. I see one group of people happy if it changes and then another group will be mad it changed. You just can't make everyone happy on this one.
I don't entirely disagree with what you say but 75% or more of pax live in the US and Canada, so why did they choose midnight Pacific time instead of midnight Eastern time in the first place (other than US headquarters is in California)? Agreed you can't make everyone happy but but from a customer service point of view, why choose to inconvenience a larger group of people over a smaller group in the first place? I know that they aren't going to change things but I still don't accept the logic (or lack of logic) of the original decision.
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The high value put upon every minute of time, the idea of hurry-hurry as the most important objective of living, is unquestionably the most dangerous enemy of joy Herman Hesse





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#24
United Kingdom
875 Posts
Joined Apr 2011
Maybe it’s nothing to do with midnight, but daytime shift start in Switzerland where the operations main office might be based? Now, if that’s the case, it sounds sensible to me.
Activities always feel a bit more worthwhile if one puts a bit of effort in. There’s no absolute pressing need to get up hugely early to book stuff; try and learn to be flexible you might have a pleasant surprise!
Also, it’s a cruise; ports etc can get cancelled- don’t wear your heart on your sleeve, and stop complaining.
#25
Nottingham, MD
518 Posts
Joined Aug 2015
Originally posted by Peregrina651
I don't entirely disagree with what you say but 75% or more of pax live in the US and Canada, so why did they choose midnight Pacific time instead of midnight Eastern time in the first place (other than US headquarters is in California)? Agreed you can't make everyone happy but but from a customer service point of view, why choose to inconvenience a larger group of people over a smaller group in the first place? I know that they aren't going to change things but I still don't accept the logic (or lack of logic) of the original decision.
I agree. Honestly, I was not registering a huge complaint, and not trying to inconvenience the majority of cruisers just to suit me. I just thought that perhaps there was a way to make it less difficult for a pretty large segment of the Viking passengers without making it hard for those on the west coast and in the UK.

Registration is available 24 hours a day, and I imagine that the opening time is automated, so I'd be surprised if the schedule is linked to work hours for Viking either on the west coast or in Switzerland.
#26
114 Posts
Joined Aug 2017
I have only done one VO cruise, and I also forgot to set an alarm. I booked later in the day with no issues and got all the included and optional tours I originally wanted, and at the times I wanted. I think some of the optional tours were sold out but they may have been filled anyway from folks in higher categories.
Either get up at 3 AM, or sleep in and have a plan B if your first choice is sold out.

If something is sold out---you could probably book a private or semi-private tour that is very similar (and sometimes less $$ and fewer people). Just start a thread on the Roll Call for your specific cruise with the name of the port and the name of the tour and you can round up some fellow like-minded cruisers.

And even with the best planning---sometimes shore excursions are cancelled and sometimes weather interferes with port stops.
#27
Valley of the Sun, Arizona
7,955 Posts
Joined Mar 2004
This subject is one of the few things I do not like about Viking. To me it is a contrived "race to win" the booking of your choice. Bull feathers..... We refused to participate, still booked everything we wished and, like most on board, made changes and cancellations to many of them onboard. It is just not a thing to get worked up over. They also try to make it seem like you will never see the Chef's Table or Manfredi's if you don't hurry and book as soon as it comes "your turn". Again what a manufactured crock. First, I don't know what I want to eat tonight, much less months in advance and second, we had no problem booking what we wanted onboard. Of course it benefits Viking to know well in advance what to plan for so this encouraged "panic buying" is not really for us. Relax, you will get what you want without being up in the middle of the night to hit enter before your fellow passengers.
#28
New Hampshire
1,010 Posts
Joined Jun 2015
Viking is in business to serve its customers. If they fail in that regard, they go out of business. Since their overwhelming demographic comes from US and Canada, why not make it more convenient for them by opening excursion & restaurant booking at sometime between 9AM to noon Eastern time? Western Europe would also be awake at that time.
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#29
United Kingdom
875 Posts
Joined Apr 2011
All this petty selfish bickering isn't very appealing. I've got a really good idea - why not let passengers make the excursion and restaurant arrangements when they book the cruise in the first place?

Then, those who book nice and early will be able to stop fidgeting about arrangements, and relax. If people want to gamble with price by booking late don't like it - tough.
#30
New Hampshire
1,010 Posts
Joined Jun 2015
Originally posted by Parsley Cruises
All this petty selfish bickering isn't very appealing. I've got a really good idea - why not let passengers make the excursion and restaurant arrangements when they book the cruise in the first place?

Then, those who book nice and early will be able to stop fidgeting about arrangements, and relax. If people want to gamble with price by booking late don't like it - tough.
That is not possible. Excursion venue is not available when booking. Excursions not set until 90 days or so before a cruise.
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#31
United Kingdom
875 Posts
Joined Apr 2011
Don’t be ridiculous! I’ve booked and subsequently enjoyed excursions with other cruise lines a heck of a lot more than 80/90 days prior.
Furthermore, the majority of ‘venues’ won’t object to being booked way in advance; and anyway from what I’ve seen the Viking excursions aren’t that ‘involved’ mainly.
If people don’t like getting up early, they can simply book their own excursions.
#32
Boston MA
7,770 Posts
Joined Dec 2006
Originally posted by Parsley Cruises
Don’t be ridiculous! I’ve booked and subsequently enjoyed excursions with other cruise lines a heck of a lot more than 80/90 days prior.
Furthermore, the majority of ‘venues’ won’t object to being booked way in advance; and anyway from what I’ve seen the Viking excursions aren’t that ‘involved’ mainly.
If people don’t like getting up early, they can simply book their own excursions.
Viking isn't other cruise lines; Viking has their own way of doing things.


Excursion are loaded into MVJ right before booking opens for the Owner's Suite at 100 days before sailing. The average is around 120 days before sailing but it is not a firm date. Booking is by cabin category; the more you pay, the sooner you can book.


Of course this argument is ridiculous but it gives people a chance to air their frustrations with the process, especially those of us who have booked at the bottom of the pecking order. It also helps to calm the fears of those who think they are going to be closed out of tours if they aren't sitting at their computers the moment that booking opens. It doesn't mean much to the few cabins that get to book first but it means a lot to those who in DV and V cabins. We don't really expect that Viking is going to change the opening time but it sure is interesting to see how many people are taking everything so seriously.
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"Caminante no hay camino, se hace camino al andar." Antonio Machado
Expand for links to links to photos and more.
The high value put upon every minute of time, the idea of hurry-hurry as the most important objective of living, is unquestionably the most dangerous enemy of joy Herman Hesse





Click on the links below for photos

AT SEA: 1983/NCL Caribbean ~ 1985/Premier DisneyWorld+Cruise ~ 1997/NCL Alaska ~ 2000/Renaissance Istanbul to Athens ~ 2001/Celebrity Horizon Southern Caribbean ~ 200?/NCL Boston to Bermuda ~ 2005/Celebrity Zenith Central America/Western Caribbean ~ 2006/RCCL L.A. to Ensenada ~2007/Celebrity Century Scandinavia & Baltic Capitals ~2009/Celebrity Infinity South America around the Horn ~ 2016/Viking Sea Midnight Sun ~ 2016/Viking Sea NYE on the Med

RIVER DAYS: 2010/Viking River Cruises "China's Cultural Delights" ~ 2013/Viking "Footsteps of the Cossacks" ~ 2015/Viking "Passage to Eastern Europe"

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#33
Littleton, CO
1,237 Posts
Joined Aug 2001
Just curious. Why is Eastern a more desirable time over Pacific? Why not Mtn? Why not Central? I just know that I need to set an alarm, do what I have to do and then go back to bed. Just the price to pay to travel. I understand that it is something that I need to do and deal with it. It is only once per cruise.
#34
United Kingdom
875 Posts
Joined Apr 2011
Although we can and do enjoy being able to be among the first group of passengers to reserve stuff, we know from experience not to rely 100% on it.
On previous cruises special menus have been radically altered, excursions cancelled and ports missed. It pays to be flexible and accept the inevitable.
The thing to do is simply accept the system, be happy that you are lucky enough to be going on a cruise and smile.
#35
New Hampshire
1,010 Posts
Joined Jun 2015
Originally posted by Parsley Cruises
Don’t be ridiculous! I’ve booked and subsequently enjoyed excursions with other cruise lines a heck of a lot more than 80/90 days prior.
Furthermore, the majority of ‘venues’ won’t object to being booked way in advance; and anyway from what I’ve seen the Viking excursions aren’t that ‘involved’ mainly.
If people don’t like getting up early, they can simply book their own excursions.
Please stop posting repeated inaccurate statements. You obviously do not understand Viking's policy.
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#36
United Kingdom
875 Posts
Joined Apr 2011
Rest assured I understand much more than you might be comfortable with, and I am certain that my viewpoint is reasonable.
What about this for a grand idea (and this will be the last post from me on the topic)....... people who don’t like waking in the middle of the night to make their reservations (and don’t forget to be hugely thankful for all the wonderful folk who work nights in the travel sector); do the wise thing and move to live in UK. Now that’s a grand idea.
#38
New Hampshire
1,010 Posts
Joined Jun 2015
Originally posted by Parsley Cruises
Rest assured I understand much more than you might be comfortable with, and I am certain that my viewpoint is reasonable.
What about this for a grand idea (and this will be the last post from me on the topic)....... people who don’t like waking in the middle of the night to make their reservations (and don’t forget to be hugely thankful for all the wonderful folk who work nights in the travel sector); do the wise thing and move to live in UK. Now that’s a grand idea.
No again, folks are not working late to take the excursion reservations. It's 2018 and it's automated. You can't call Viking at Midnight PST.
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#39
United Kingdom
875 Posts
Joined Apr 2011
Finally - what is truly laughable is someone making a fuss because they simply have to be awake a bit early in order to get online and make a simple reservation.

I was not suggesting for one moment that people were actually working late to take the reservations - I was referring to that incredible group of hard working and undervalued people who work in operations departments of travel organisations (trains, planes, ships etc), not to mention the people who have to provide support to them.

Whilst we're at it - let's not forget people in the emergency services who provide that unseen but very necessary support to all of us - police, fire, medical and rescue.

If it's good enough for people to provide albeit unseen support so that most of us can lead comfortable lives, then it should be good enough for other people too. In the light of this - maybe people shouldn't complain about their compulsion to be awake once or twice a year in what they feel are unacceptable hours.
#40
Minnesota
9 Posts
Joined Jun 2018
Originally posted by Parsley Cruises
Finally - what is truly laughable is someone making a fuss because they simply have to be awake a bit early in order to get online and make a simple reservation.

I was not suggesting for one moment that people were actually working late to take the reservations - I was referring to that incredible group of hard working and undervalued people who work in operations departments of travel organisations (trains, planes, ships etc), not to mention the people who have to provide support to them.

Whilst we're at it - let's not forget people in the emergency services who provide that unseen but very necessary support to all of us - police, fire, medical and rescue.

If it's good enough for people to provide albeit unseen support so that most of us can lead comfortable lives, then it should be good enough for other people too. In the light of this - maybe people shouldn't complain about their compulsion to be awake once or twice a year in what they feel are unacceptable hours.
What I meant by "laughable" was your condescending approach throughout this thread, as well as the elitist, wise decision to move to the UK, and furthermore that your previous post would be your last. Again, Laughable.

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