QM2 not what it is made out to be


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#41
584 Posts
Joined Oct 2014
Originally posted by Host Hattie
The OP was on board from Cape Town to Freemantle.
Ooops!
My fault.
Indeed I review cruise ships, not passengers.


Originally posted by babs135

I do wish, however, that people would give more reasons other than state 'it's a sick ship'. I don't even know what this means.

Babs 135,
If I say that the Earth is resting on three whales, will anyone ask me for more reasons that make me think so...
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#42
UK
2,196 Posts
Joined Jun 2009
Originally posted by ronbe65

Babs 135,
If I say that the Earth is resting on three whales, will anyone ask me for more reasons that make me think so...
Actually I thought it was a giant turtle
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Past Cruises:
2018 Southampton-San Francisco - Cunard. 2017 Eastbound T/A - Cunard. 2016 Westbound T/A - Cunard: Bahamas & Florida - NCL: 2015 Eastbound T/A - Cunard: 2014 Westbound T/A - Cunard: Norway/Iceland - P&O: 2013 Canary Islands - NCL: 2011 Eastbound T/A - Cunard: 2011 Southern T/A - Celebrity: 2011 Australasia - Princess: 2009 Australia/New Zealand - Royal Caribbean: 2005 Norway - Louis Line: 2004 Alaska - Celebrity: 2000 Eastern Caribbean - Royal Caribbean
#43
216 Posts
Joined Nov 2016
The OP does have a point food was good cream tea had gone downhill in terms of selection from our previous crossings and the men's toilet for the queens room was full of 100 people's urine and completely blocked up and it was disgusting. Cunard standards have fell off. I don't see them making it to 200 years old despite the new ship being ordered.
#44
Canada
1,438 Posts
Joined Apr 2005
We have sailed often on Holland America and Princess. We fully expected the food on Cunard to at least equal them in the main dining room. Sadly, that was not the case and we were often disappointed by the lack of selection and quality in Britannia. We enjoyed the teas and found the buffet great. The only explanation that I can offer is because of the Grills. They offer a class system in dining. This is not the case on Princess or HAL. Whether you are in a suite or an inside cabin,the food offered is the same. While we enjoyed a lot about Cunard the food quality leaves a lot to be desired and will be a big factor in deciding on future cruises.
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#45
Arizona
1,781 Posts
Joined Feb 2008
Originally posted by pepperrn
Clearly you and I have been sailing on very different QM2s; you should try the one I sail on sometime.

Great quality food, lots of choice each evening. Marvellous live entertainment in all areas of the ship.

After many, many voyages, I am looking forward to my next voyage on QM2 .

Next trip; Queen Elizabeth later this month (2nd cruise on her) can't wait
Too bad the ship you describe isn't the one I was on. I will not try yours, as I will never book Cunard again. Too many good cruise lines out there.
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#46
Arizona
1,781 Posts
Joined Feb 2008
Originally posted by Cats2010
How true! Unfortunately there are people who enjoy to complain all the time - I ignore them because they do not only spoil the time of other guests but their own time as well. To me it has never happened before that the food was as bad as described, and if it was, there are plenty of other places on the ship to go to.
The ship itself is of high quality, elegant and solid and represents what one expects from a true ocean liner.
Full stop.
Obviously you would like to think it is an elegant ship, but it isn't. It has a loyal following who see no evil. I usually don't complain, but this cruise needed to be addressed.
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#47
Arizona
1,781 Posts
Joined Feb 2008
Originally posted by MarkBearSF
Make no mistake, I love Cunard (as a scan of my past cruises in my sig will verify) but feel that they are in danger. Not only from the aging of their customer base, but from falling behind the competition. No, not in razzle-dazzle, but in other ways.

Internet. More lines are offering high-speed Internet. These have also been accompanied with a variety of plans, many not timed. As we all know, that is not the case with Cunard. Improvements have been mentioned with no specifics and no dates. It's not just millennials who are tied to their phones. (Of course, given this platform, I'm clearly preaching to the choir here). It's becoming more common for cruisers to have expectations for something better than two-generations-old connectivity.

Related to this, I think every line exceeds Cunard at providing access to reservations and folios and ability to order and manage excursions and dining, before and during the voyage. Literally. I haven't encountered a website which lacks so much information and is so limited in over a decade. Bottom of the pack. Login? Creaky. Advance reservations for excursions, transfers, and dining? Limited. In cabin online reservations? Nope. They certainly must have a review of charges?? No such luck.
Literally, the worst in the industry.

What once had been sufficient or even leading (I remember the original QE2 Computer Learning Centre before they could be connected to the Internet or anything else and I went up to the radio room to enter an email on their equipment) - is now woefully out of date. And these aren't frills. They have become expectations.

Likewise the food is missing the boat for many. For years, the cuisine was international "country club fancy" dining, as we'd refer to it in the states. And budgets have been shrinking on all lines. In this case, Cunard Britannia is certainly far from the worst amongst its competitors, but Britannia falls short of the consistently luxurious experience that is sold. Perhaps more often a factor of unrealistic expectations, but a cause for disappointment nonetheless.

Additionally, today's new passenger profile has different expectations. They like having different experiences and options. With the explosion of food programming and interest in cooking, there's interest in cuisine that goes beyond the old standards. (Dining in foodie San Francisco, I think many restaurant menus come from a "Chopped" mystery basket.) Personally, I found that Celebrity went too far to the trendy in that the best part of some of my meals was the description in the menu. Adding a "Something different" daily dinner option would be helpful for those growing numbers of foodies. On the other end, I think all the other lines offer a standard list of basic items which are always available. Adding these items explicitly to the Britannia menu would help here. (Especially if a new cruiser is feeling "trapped" by fixed dining and few menu choices) I'd also consider adding a truly good burger with good fixins (not the usual preformed patties with a thin slice of pale tomato). Yeah, it's downmarket - but it's also found at some of the top restaurants in New York. I'd also make the alternative dining option more well known. Not only can you not make reservations before boarding, and again, not from the TV either, but if you want to know the schedule for the week, you must chase down the Maitre d' upstairs.

Finally, Cunard REALLY needs to step up its presence and interaction with its customers.

Note, these are different from the ever-present difficulty reconciling the expectations of ultimate luxury with the reality of being one of 1500 (?) passengers in Britannia - at a per diem of as little as $150. Also none of these suggestions disturbs Cunard's niche and special traditions of formal dress code and fixed dining assignments.

I fear that Cunard is sitting on its laurels and has missed how customers have changed and how the rest of the travel and hospitality industry has moved forward and left them behind.

Reading the reviews can be enlightening.
EXCELLENT! Well said.
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#48
Arizona
1,781 Posts
Joined Feb 2008
Originally posted by ToadOfToadHall
Yes, I suspect it applies equally to all cruise lines. People are very loyal to their favourite brand and will not have a thing said against them, so they continue to show them patronage no matter the level of arrogance shown towards them.
Agree
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Nov. 2018 Symphony of the Seas-Eastern Caribbean

Aug. 2018 Serenade of the Seas-Iceland and TA.
May 2018 Radiance of the Seas-Hawaii to Vancouver
Jan. 2018 African Safari and Cunard cruise
Sept. 2017 Anthem OTS Canada
Jun. 2017 Majestic Princess Dubai to Singapore.
Feb. 2017 Island Princess Panama Canal transit
Oct. 2016 RCCL Harmony of the Seas-TA
July. 2016 NCL Getaway Olympic Charter
May 2016 RCCL Ovation of the Seas-BCN to Dubai
Apr. 2016 Golden Princess SYD to HKG
Nov. 2015 NCL Getaway Caribbean
Oct. 2015 Celebrity Silhouette Med and Holy land
July 2015 Diamond Princess Japan
May, 2015 Quantum of the Seas TA
Jan. 2015 Emerald Princess West Caribbean
Oct 2014 Oasis of the Seas Transatlantic
Jun. 2014 Celebrity Sillouette Med.
Feb. 2014 Diamond Princess SYD to SIN.
Jul. 2013 Caribbean Princess British Isles
Apr. 2013 Carnival Legend Transatlantic
Oct., 2012 Pacific Princess ATH to FCO
Aug, 2012 Rotterdam Rotterdam RT(Norway).
Apr. 2012 Sea Princess SYD to SFO Transpacific
Feb. 2012 Allure of the Seas Caribbean
Oct. 2011 Celebrity Eclipse Transatlantic
Jul. 2011 Mariner of the Seas Med and Holy Land
Feb. 2011 Diamond Princess SYD to Beijing
Dec.2010 Celebrity Eclipse Carribean
Dec. 2010 Diamond Princess SIN to SYD
May.2010 Celebrity Century Transatlantic
Apr. 2010 Diamond Princess Beijing to ANC.Transpacific
Mar. 2010 Sapphire Princess Mexico
Nov 2009 Grand Princess 3 continent
Sept 2009 Golden Princess Coastal
Sept 2009 NCL Star 1 night
May 2009 Sapphire Princess Alaska
Mar 2009 Star Princess So. America
Dec 2008 Rotterdam Panama Canal
Nov 2008 Sapphire Princess Mexico
June 2008 Crown Princess Baltic and Russia
Jan 2008 Dawn Princess Mexico
July 2007 Carnival Spirit Alaska
Feb. 2007 Sapphire Princess Austraila NZ
Aug 2006 Sapphire Princess Alaska
May 2006 Maasdam Canada/New England
plus others

Diamond on RCCL
Elite on Celebrity
Elite on Princess
one can never cruise too much
#49
Arizona
1,781 Posts
Joined Feb 2008
Originally posted by bennybear
We have sailed often on Holland America and Princess. We fully expected the food on Cunard to at least equal them in the main dining room. Sadly, that was not the case and we were often disappointed by the lack of selection and quality in Britannia. We enjoyed the teas and found the buffet great. The only explanation that I can offer is because of the Grills. They offer a class system in dining. This is not the case on Princess or HAL. Whether you are in a suite or an inside cabin,the food offered is the same. While we enjoyed a lot about Cunard the food quality leaves a lot to be desired and will be a big factor in deciding on future cruises.
Please take me back to Princess, Celebrity, or RCCL. No Cunard.
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Nov. 2018 Symphony of the Seas-Eastern Caribbean

Aug. 2018 Serenade of the Seas-Iceland and TA.
May 2018 Radiance of the Seas-Hawaii to Vancouver
Jan. 2018 African Safari and Cunard cruise
Sept. 2017 Anthem OTS Canada
Jun. 2017 Majestic Princess Dubai to Singapore.
Feb. 2017 Island Princess Panama Canal transit
Oct. 2016 RCCL Harmony of the Seas-TA
July. 2016 NCL Getaway Olympic Charter
May 2016 RCCL Ovation of the Seas-BCN to Dubai
Apr. 2016 Golden Princess SYD to HKG
Nov. 2015 NCL Getaway Caribbean
Oct. 2015 Celebrity Silhouette Med and Holy land
July 2015 Diamond Princess Japan
May, 2015 Quantum of the Seas TA
Jan. 2015 Emerald Princess West Caribbean
Oct 2014 Oasis of the Seas Transatlantic
Jun. 2014 Celebrity Sillouette Med.
Feb. 2014 Diamond Princess SYD to SIN.
Jul. 2013 Caribbean Princess British Isles
Apr. 2013 Carnival Legend Transatlantic
Oct., 2012 Pacific Princess ATH to FCO
Aug, 2012 Rotterdam Rotterdam RT(Norway).
Apr. 2012 Sea Princess SYD to SFO Transpacific
Feb. 2012 Allure of the Seas Caribbean
Oct. 2011 Celebrity Eclipse Transatlantic
Jul. 2011 Mariner of the Seas Med and Holy Land
Feb. 2011 Diamond Princess SYD to Beijing
Dec.2010 Celebrity Eclipse Carribean
Dec. 2010 Diamond Princess SIN to SYD
May.2010 Celebrity Century Transatlantic
Apr. 2010 Diamond Princess Beijing to ANC.Transpacific
Mar. 2010 Sapphire Princess Mexico
Nov 2009 Grand Princess 3 continent
Sept 2009 Golden Princess Coastal
Sept 2009 NCL Star 1 night
May 2009 Sapphire Princess Alaska
Mar 2009 Star Princess So. America
Dec 2008 Rotterdam Panama Canal
Nov 2008 Sapphire Princess Mexico
June 2008 Crown Princess Baltic and Russia
Jan 2008 Dawn Princess Mexico
July 2007 Carnival Spirit Alaska
Feb. 2007 Sapphire Princess Austraila NZ
Aug 2006 Sapphire Princess Alaska
May 2006 Maasdam Canada/New England
plus others

Diamond on RCCL
Elite on Celebrity
Elite on Princess
one can never cruise too much
#50
855 Posts
Joined Jul 2010
Originally posted by chloe kitty
Obviously you would like to think it is an elegant ship, but it isn't. It has a loyal following who see no evil. I usually don't complain, but this cruise needed to be addressed.
The QM definitely IS an elegant ship and by far more elegant than Celebrity, RCCL and Princess, which you cite later in the discussion. I regret that your last cruise has been disappointing, but preferring these lines to Cunard's ships when it comes to elegance is just simply wrong.
#51
uk
213 Posts
Joined Mar 2014
Originally posted by chloe kitty
Please take me back to Princess, Celebrity, or RCCL. No Cunard.

even if I agreed with every one of your comments there is no better ship afloat for crossing the Atlantic in storm/ hurricane conditions which I have done more than once


steak, salmon and chicken are always available off menu in the Britannia you only have to ask
#52
Florida
43 Posts
Joined Aug 2017
We just traveled on another line MSC and could not believe the difference. We always wondered how it would be on another line and now we know!
We can not wait to get back on Cunard!
We all wish you well as you move on, but we will remain with our Elegant Queens!!


Sent from my iPhone using Forums
#54
Mississauga, Canada
1,481 Posts
Joined Oct 2000
Originally posted by bennybear
We have sailed often on Holland America and Princess. We fully expected the food on Cunard to at least equal them in the main dining room. Sadly, that was not the case and we were often disappointed by the lack of selection and quality in Britannia. We enjoyed the teas and found the buffet great. The only explanation that I can offer is because of the Grills. They offer a class system in dining. This is not the case on Princess or HAL. Whether you are in a suite or an inside cabin,the food offered is the same. While we enjoyed a lot about Cunard the food quality leaves a lot to be desired and will be a big factor in deciding on future cruises.
Two years ago we had a cruise on Holland America. We booked a suite (identical in size and shape to a basic Queen's Grill suite on the QM2) knowing there is no restaurant for suite passengers. Breakfast is available in the Pinnacle Grill which was a nice perk (same menu as the MDR but that was fine) but lunches and dinners were a disappointment. At lunch the food was barely edible and the service inept, albeit very polite. We generally avoid buffets so we were pleased that light food is available in the Neptune Lounge and this was where we took most of our lunches. At dinner (second sitting) the service was excellent and the food acceptable in most cases, although two scrawny grey lamb chops do not meet my definition of rack of lamb.


I find Cunard's food - and we have travelled in all four "classes" of restaurant - to be much better even in Britannia.


As for Princess, they are introducing a designated portion of the MDR with an enhanced menu for suite passengers. This is already available on several of their ships. We have not travelled with Princess but were considering an Alaska cruise with them next year. The availability of Alaska cruises on the Queen Elizabeth have put an end to that thought.
#55
New Jersey
258 Posts
Joined Oct 2017
Originally posted by david,Mississauga
Two years ago we had a cruise on Holland America. We booked a suite (identical in size and shape to a basic Queen's Grill suite on the QM2) knowing there is no restaurant for suite passengers. Breakfast is available in the Pinnacle Grill which was a nice perk (same menu as the MDR but that was fine) but lunches and dinners were a disappointment. At lunch the food was barely edible and the service inept, albeit very polite. We generally avoid buffets so we were pleased that light food is available in the Neptune Lounge and this was where we took most of our lunches. At dinner (second sitting) the service was excellent and the food acceptable in most cases, although two scrawny grey lamb chops do not meet my definition of rack of lamb.


I find Cunard's food - and we have travelled in all four "classes" of restaurant - to be much better even in Britannia.


As for Princess, they are introducing a designated portion of the MDR with an enhanced menu for suite passengers. This is already available on several of their ships. We have not travelled with Princess but were considering an Alaska cruise with them next year. The availability of Alaska cruises on the Queen Elizabeth have put an end to that thought.
I have only done one cruise, Princess Crown in an inside room (last minute cruise). We have booked an obstructed view veranda for the July 1, 5 day cruise out of New York. Since it only goes to Canada and back no testing of the QM2 across the Atlantic. The Princess and Cunard lines are sister companies and share many things including customer databases (I had filled out my Cunard passenger profile and the information showed up on my Princess profile).

I found the Princess service excellent and the MDR food quality OK. It reminds me of the food quality and service found in the better US National Park lodges run by Xanterra, e.g.,
Lake Yellowstone Hotel dinning room.



I realize I am getting a Veranda room on the QM2 however, it is also 3 times the price for the same length of cruise. The QM2 veranda works out to about $600/night for the cabin. I certainly hope the food in the MDR is at least as good as the Princess or this will be my first and last trip.



There are a great deal of cruise lines out there competing for business, this is not a captive audience like vacationers in National Parks.


#57
293 Posts
Joined Jul 2006
Although we are seasoned cruisers( currently up to no 52) we very recently took our very first cruise on Cunard, the week before Christmas, returning to her to return home on the 3rd Jan 2018.

I read lots of reviews regarding one thing or another just so that we 'got it right' so to speak.
I am not interested in what other passengers do, what they wear or how they conduct themselves, but I was so disappointed to see a gentleman in the dining room on the first formal night in a grey polo shirt, with no jacket or tie to be seen.

The number of passengers that were walking around in shorts and trainers after 6 was simply astonishing. So just when are Cunard's rules applied. Passengers on the next table to us (Cunarders through and through) said they too were amazed at how many passengers were being allowed into the dining room in the incorrect attire and of course the same passengers showed up in the theatre, one lady in the ship's bath robe!!!!
We'll never say never again, but it was a big disappointment for us.
#58
US
535 Posts
Joined Nov 2009
Originally posted by david,Mississauga
Two years ago we had a cruise on Holland America. We booked a suite (identical in size and shape to a basic Queen's Grill suite on the QM2) knowing there is no restaurant for suite passengers. Breakfast is available in the Pinnacle Grill which was a nice perk (same menu as the MDR but that was fine) but lunches and dinners were a disappointment. At lunch the food was barely edible and the service inept, albeit very polite. We generally avoid buffets so we were pleased that light food is available in the Neptune Lounge and this was where we took most of our lunches. At dinner (second sitting) the service was excellent and the food acceptable in most cases, although two scrawny grey lamb chops do not meet my definition of rack of lamb.


I find Cunard's food - and we have travelled in all four "classes" of restaurant - to be much better even in Britannia.


As for Princess, they are introducing a designated portion of the MDR with an enhanced menu for suite passengers. This is already available on several of their ships. We have not travelled with Princess but were considering an Alaska cruise with them next year. The availability of Alaska cruises on the Queen Elizabeth have put an end to that thought.
We did HAL to Alaska in September because that was what seemed like the most elegant option to Alaska. Lol. Same deal, booked the suite thinking it would be like PG/QG. At any rate, we had pretty much the same experience though even breakfast in the Pinnacle Grill was mediocre, to us. Now that the Elizabeth heads to Alaska we already booked.
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#59
essex uk and calabria italy
1,052 Posts
Joined Sep 2012
Originally posted by LB_NJ
Should have said Balcony on QM2. Some lines use the word veranda.
Because it sounds more elitest as it originates from the British Raj when we ruled the World,lol.
#60
Hampshire, England
1,688 Posts
Joined Mar 2008
Originally posted by BlueRiband
A useful and objective review will mention both the good and bad points of a voyage while giving specific examples. Other than bad steak we see no specifics here. The OP clearly had a disappointing experience. But declaring QM2 a "sick ship" is a bit dramatic. No wonder the "perfect" brigade jumped to her defense.

For example, how was the tour desk "lacking"? Hours open? Choice of tours? Details about them? The one the OP wanted was sold out? We haven't been told how it was "lacking".

Did they like their stateroom? The dining room service? The public rooms and cleanliness of the ship? Did they enjoy at least one show? I hope the OP will be back to give examples or will write a formal review and tell us exactly what was QM2 "made out to be" in their expectations and how those expectations were not met. Telling us that their vacation sucked isn't helpful to anyone.
I rather like this 'spot on' response.

Half a story is no good to anyone.
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