Rude Solstice spa staff

If I were Toronto Guy I certainly wouldn’t. Why do you want to get involved anyway? Very strange.

 

 

 

Phil

Strange indeed, bordering on weird.

Well my wife and I were on the same cruise and I suspect the culture on board is deteriorating. We had a number of issues, one classic being in the casino. I asked to get $50 in chips on my card. I was told there was a surcharge, I asked why (meaning why a surcharge on your own card system) the reply I got stopped any further discussion! The reply was "Because that's the way it is!"

 

 

 

May just start my own "bellyaching" thread, there was so much wrong to tell about.

I had exactly the same thing happen! They said promotional chips only and I said no thanks and walked away. I figure they saved me money.

I’m sorry you had this experience, Toronto Guy. I agree that the other poster going to these lengths to defend a particular X employee who is presumably not a relative or close friend is...dare I say it...creepy. I would not want a stranger to speak to Celebrity on my behalf. Too much risk of distortion.

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The spa did a similar thing to us twice on a cruise, different charge or timing to that when booked so we just didn’t use the spa this time. I will however go for the suggestion of a written appointment card with the price.

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Not strange or weird at all for those criticising me. We have an instance here where an anonymous alleged cruiser has bad mouthed and named a senior member of the Solstice crew for not actioning a complaint.

Whether this complaint has any validity or not in my view is not the issue but naming and shaming a crew member and hiding behind an anonymous nom de plume is.

Lets look at this complaint again.

If one has an issue one is recommended to go to Guest relations to get it resolved. Front line staff at Guest relations it is alleged did nothing. If Front Line staff cannot resolve an issue they escalate the issue up to the Guest Relations Manager is also it is alleged did nothing. Having experienced raising a number of issues over the years with GR I can assure you no Front LIne staff would ignore any complaint from a passenger. It is more than their job is worth.

I do admit that getting to the Hotel Director to lodge a complaint is full of blockages such that complaints by passengers should be dealt with Front line staff as that is what their job is.

Respondents can think of me what they will but the credibility of Toronto Guy in my view is now out the window. Toronto Guy complained about an issue and now there is some form of getting redress Toronto Guy is now backing off.

Perhaps this complaint has no credibility after all. We will never know

I’m sorry you had this experience, Toronto Guy. I agree that the other poster going to these lengths to defend a particular X employee who is presumably not a relative or close friend is...dare I say it...creepy. I would not want a stranger to speak to Celebrity on my behalf. Too much risk of distortion.

 

 

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I concur.

BeanB, you’re not a Celebrity employee. You have no way of knowing whether the conversation you plan to have will produce results - or what Toronto Guy’s settlement terms would be. Please stay out of it.

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I think the original issue about the practices of the spa itself, and the issue of Celeb not helping much have been fully aired from many points of view which is the main idea of Cruise Critic.

I see no need for further investigation or instigation by persons not directly involved. If we all stop posting, it'll die out......that's my plan.

Beanb41, the only reason the employee was named is because YOU asked for the name. It’s not like the OP came here shouting it from on high.

You say we should hear both sides of the story, yet how do we know that YOU won’t color your version to suit your agenda. And yes, it appears that you do have an agenda, and yes, it is weird that you want to insert yourself into the narrative.

Clothes line on your balcony??? Seriously?? Can’t possibly see why a neighbor would be offended! All the tenements have one.

Where’s the like button?

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It does make sense to complain to the ship. I once encountered the most rude photographer on the Queen Mary. I complained to the purser who said he would investigate. On my return trip I meet the same purser when I was boarding. He thanked me for talking to him about the photographer and let me know that the photographer was no longer employed. Ultimately comments from passengers are more often than not taken seriously.

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Not strange or weird at all for those criticising me. We have an instance here where an anonymous alleged cruiser has bad mouthed and named a senior member of the Solstice crew for not actioning a complaint.

 

Whether this complaint has any validity or not in my view is not the issue but naming and shaming a crew member and hiding behind an anonymous nom de plume is.

 

Lets look at this complaint again.

 

If one has an issue one is recommended to go to Guest relations to get it resolved. Front line staff at Guest relations it is alleged did nothing. If Front Line staff cannot resolve an issue they escalate the issue up to the Guest Relations Manager is also it is alleged did nothing. Having experienced raising a number of issues over the years with GR I can assure you no Front LIne staff would ignore any complaint from a passenger. It is more than their job is worth.

I do admit that getting to the Hotel Director to lodge a complaint is full of blockages such that complaints by passengers should be dealt with Front line staff as that is what their job is.

Respondents can think of me what they will but the credibility of Toronto Guy in my view is now out the window. Toronto Guy complained about an issue and now there is some form of getting redress Toronto Guy is now backing off.

 

Perhaps this complaint has no credibility after all. We will never know

You lost your credibility with me some time ago I'm afraid because of your posting history.

Phil

 

I see no need for further investigation or instigation by persons not directly involved. If we all stop posting, it'll die out......that's my plan.

Good plan!

Phil

You lost your credibility with me some time ago I'm afraid because of your posting history.

 

 

 

Phil

Another need for a like button.

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Very bizarre to think you should insert yourself. The employee would rightly just say they couldn't talk about it, anyway, and then consider you the weirdo you appear to be. Any complaint lodged with the corporate office will be investigated and dealt with as appropriate, whether we know the outcome or not. It's none of our business, ultimately. Too bad the OP had this experience to begin with.

OP, may I ask where is the Solstice sailing?

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I had exactly the same thing happen! They said promotional chips only and I said no thanks and walked away. I figure they saved me money.

You get promotional chips when you use OBC in the casino. Before they started this practice, folks were cashing the OBC in for cash at the casino and taking home money that theywere given to spend on the ship.

So the strange thing is that our unused onboard credit was refunded to our credit card his time. Didn’t expect that!

So the strange thing is that our unused onboard credit was refunded to our credit card his time. Didn’t expect that!

Refundable OBC ie OBC given by Travel agent or paid oneself is refunded at the end of a cruise. Non refundable OBC ie supplied by the cruise line is not refunded if unused. If one has both then non refundable OBC is used first.

The wrought was the ability to cash in non refundable OBC for a 5% premium in the casino. Worse still those in on the wrought blabbed about it all over social media and the loop hole was closed