Tipping

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Cambridgeshire
2,522 Posts
Joined Dec 2011
Originally posted by brian1
Sharon was talking about Costa trying to stop drunken captains entertaining their concubines from hitting the rocks.
Yes, you have to take things in perspective. It has been alleged that a certain number of extra people might have been on board. If this was true, certainly a questionable decision. Whether the crew would drink on duty is another issue where bad decisions might have been made. Costa Concordia sunk in 2012 with a cost in lives of 32 according to figures I have. Cunard have not had a ship sink since 1982 with a cost of 12 lives.

Regards John
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1,254 Posts
Joined Jun 2014
Originally posted by dgs1956
There is no need to raise any arguments as there is absolutely no evidence that they hand in cash tips.
I have provided evidence they do for at least one Carnival brand, and you haven't provided any evidence they don't have to do the same for the other Carnival brands including P&O.
Whitley Bay, North East England
6,431 Posts
Joined Nov 2006
Originally posted by insanemagnet
I have provided evidence they do for at least one Carnival brand, and you haven't provided any evidence they don't have to do the same for the other Carnival brands including P&O.


And you have no evidence at all that each separate company has the same working conditions.


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Dai
Overlooking the Straights of Dover
137 Posts
Joined Oct 2016
Originally posted by insanemagnet
I have provided evidence they do for at least one Carnival brand, and you haven't provided any evidence they don't have to do the same for the other Carnival brands including P&O.
Despite your attempt to bad-mouth the source it's known that Cunard staff don't have to hand in cash tips so your assertion is at best unproven.
1,254 Posts
Joined Jun 2014
Originally posted by daiB
And you have no evidence at all that each separate company has the same working conditions.


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And you have no evidence they are different!
1,254 Posts
Joined Jun 2014
Originally posted by kentchris
Despite your attempt to bad-mouth the source it's known that Cunard staff don't have to hand in cash tips so your assertion is at best unproven.
I prefer documents to 'freind of a friend' stories that tell you what you want to hear.
England
790 Posts
Joined Aug 2014
OK folks. Here's the truth. Because none of us seem to know for certain, prompted by this thread I emailed P&O customer services last week about this precise issue and have now received a reply.

I asked the following;

"My wife and I are regular cruisers with P&O (3 cruises this year) and we pay the automatic service charge, now £6 per passenger per day.

We also like to give our Cabin Steward an additional tip, but I have been told by other passengers that they are required to hand them in to P&O for the general 'pool'.

I understand that this might be the case if tips are given by passengers who have cancelled the auto service charge, but could you please answer my specific question i.e. are staff obliged to hand in additional tips given by passengers who have paid the automatic service charge? "




And this is the response I have received;


"Firstly I would like to thank you for your loyalty with us and I hope we can keep on exceeding expectations with our cruises.

In regards to tipping under no circumstances are staff obliged to hand in their tips. We understand that some staff are more guest facing than others so that is why we set up the Service Charge scheme so that the staff 'behind the scenes' still get appreciated too. However staff that do have a guest facing role and who make the impact on our cruises would never be penalised for earning more tips, they work hard and I think you will agree with me that they deserve them.

I hope this information has helped to answer your enquiry and we look forward to welcoming you on board soon."



Now admittedly, my specific question was regarding tips received over and above the auto service charge, but the reply does say that staff are not required to hand in tips under any circumstances.

So it can't be any clearer than that.


Obviously, whether to pay the auto service charge or not is a matter of individual choice for as long as P&O chooses to have a discretionary system, but hopefully this now clears up the issue regarding staff having to hand in tips. They don't!
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Sunderland England
4,615 Posts
Joined Dec 2016
Originally posted by Selbourne
OK folks. Here's the truth. Because none of us seem to know for certain, prompted by this thread I emailed P&O customer services last week about this precise issue and have now received a reply.

I asked the following;

"My wife and I are regular cruisers with P&O (3 cruises this year) and we pay the automatic service charge, now £6 per passenger per day.

We also like to give our Cabin Steward an additional tip, but I have been told by other passengers that they are required to hand them in to P&O for the general 'pool'.

I understand that this might be the case if tips are given by passengers who have cancelled the auto service charge, but could you please answer my specific question i.e. are staff obliged to hand in additional tips given by passengers who have paid the automatic service charge? "




And this is the response I have received;


"Firstly I would like to thank you for your loyalty with us and I hope we can keep on exceeding expectations with our cruises.

In regards to tipping under no circumstances are staff obliged to hand in their tips. We understand that some staff are more guest facing than others so that is why we set up the Service Charge scheme so that the staff 'behind the scenes' still get appreciated too. However staff that do have a guest facing role and who make the impact on our cruises would never be penalised for earning more tips, they work hard and I think you will agree with me that they deserve them.

I hope this information has helped to answer your enquiry and we look forward to welcoming you on board soon."



Now admittedly, my specific question was regarding tips received over and above the auto service charge, but the reply does say that staff are not required to hand in tips under any circumstances.

So it can't be any clearer than that.


Obviously, whether to pay the auto service charge or not is a matter of individual choice for as long as P&O chooses to have a discretionary system, but hopefully this now clears up the issue regarding staff having to hand in tips. They don't!
Thank you for taking the time and effort and subsequently informing us all regarding the tips.
We always autopay and give extra and it is pleasing that the crew who serve us well are not penalised.
Your post is the reason i read and post myself.
Thank You.
Graham &Pauline.

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Staffordshire
1,924 Posts
Joined Sep 2010
Originally posted by Selbourne
OK folks. Here's the truth. Because none of us seem to know for certain, prompted by this thread I emailed P&O customer services last week about this precise issue and have now received a reply.

I asked the following;

"My wife and I are regular cruisers with P&O (3 cruises this year) and we pay the automatic service charge, now £6 per passenger per day.

We also like to give our Cabin Steward an additional tip, but I have been told by other passengers that they are required to hand them in to P&O for the general 'pool'.

I understand that this might be the case if tips are given by passengers who have cancelled the auto service charge, but could you please answer my specific question i.e. are staff obliged to hand in additional tips given by passengers who have paid the automatic service charge? "




And this is the response I have received;


"Firstly I would like to thank you for your loyalty with us and I hope we can keep on exceeding expectations with our cruises.

In regards to tipping under no circumstances are staff obliged to hand in their tips. We understand that some staff are more guest facing than others so that is why we set up the Service Charge scheme so that the staff 'behind the scenes' still get appreciated too. However staff that do have a guest facing role and who make the impact on our cruises would never be penalised for earning more tips, they work hard and I think you will agree with me that they deserve them.

I hope this information has helped to answer your enquiry and we look forward to welcoming you on board soon."



Now admittedly, my specific question was regarding tips received over and above the auto service charge, but the reply does say that staff are not required to hand in tips under any circumstances.

So it can't be any clearer than that.


Obviously, whether to pay the auto service charge or not is a matter of individual choice for as long as P&O chooses to have a discretionary system, but hopefully this now clears up the issue regarding staff having to hand in tips. They don't!
Clear as mud then because in the past P&O have said that only butlers, cabin stewards and waiters/assistant waiters are rewarded from the Service Reward Scheme but now they are saying "backroom staff" are now receiving payment from Service Reward Scheme. So that has cleared nothing up as usual and a "muddy waters" response from P&O once again. If you sent the same e-mail again and you received a response from different member of staff you would probably get a different response.
1,254 Posts
Joined Jun 2014
Originally posted by Selbourne
OK folks. Here's the truth. Because none of us seem to know for certain, prompted by this thread I emailed P&O customer services last week about this precise issue and have now received a reply.

I asked the following;

"My wife and I are regular cruisers with P&O (3 cruises this year) and we pay the automatic service charge, now £6 per passenger per day.

We also like to give our Cabin Steward an additional tip, but I have been told by other passengers that they are required to hand them in to P&O for the general 'pool'.

I understand that this might be the case if tips are given by passengers who have cancelled the auto service charge, but could you please answer my specific question i.e. are staff obliged to hand in additional tips given by passengers who have paid the automatic service charge? "




And this is the response I have received;


"Firstly I would like to thank you for your loyalty with us and I hope we can keep on exceeding expectations with our cruises.

In regards to tipping under no circumstances are staff obliged to hand in their tips. We understand that some staff are more guest facing than others so that is why we set up the Service Charge scheme so that the staff 'behind the scenes' still get appreciated too. However staff that do have a guest facing role and who make the impact on our cruises would never be penalised for earning more tips, they work hard and I think you will agree with me that they deserve them.

I hope this information has helped to answer your enquiry and we look forward to welcoming you on board soon."



Now admittedly, my specific question was regarding tips received over and above the auto service charge, but the reply does say that staff are not required to hand in tips under any circumstances.

So it can't be any clearer than that.


Obviously, whether to pay the auto service charge or not is a matter of individual choice for as long as P&O chooses to have a discretionary system, but hopefully this now clears up the issue regarding staff having to hand in tips. They don't!
So logically everyone who thinks their steward or waiter has done a good job should remove all of the service charge and give the whole of that amount in cash to the steward and waiters.

That way the steward and waiters not only will you be certain they get the cash tip, but they will get double pay as they will still receive their share from the tip pool.

They will be over the moon.
Sunderland England
4,615 Posts
Joined Dec 2016
Originally posted by majortom10
Clear as mud then because in the past P&O have said that only butlers, cabin stewards and waiters/assistant waiters are rewarded from the Service Reward Scheme but now they are saying "backroom staff" are now receiving payment from Service Reward Scheme. So that has cleared nothing up as usual and a "muddy waters" response from P&O once again. If you sent the same e-mail again and you received a response from different member of staff you would probably get a different response.
Seems clear to me.
Do the right thing and prepay the tips and if anyone gives you exceptional service you can give them a cash tip and know they can keep it for themselves.

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1,194 Posts
Joined Jul 2012
Originally posted by grapau27
Seems clear to me.
Do the right thing and prepay the tips and if anyone gives you exceptional service you can give them a cash tip and know they can keep it for themselves.

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Absolutely clear to me as well but there again we don't fall into the trouble making or moaner categories.
Staffordshire
1,026 Posts
Joined May 2011
Originally posted by grapau27
Seems clear to me.
Do the right thing and prepay the tips and if anyone gives you exceptional service you can give them a cash tip and know they can keep it for themselves.

Sent from my Kestrel using Forums mobile app
Exactly as we have always done. My gripe with the auto tip is that it is not compulsory so I feel that those of us who do the right thing are subsidising those who choose to pay no tips. We had appalling service from the cabin steward on Ventura in March but I felt powerless to remove the tip from him because I felt that I would be adversely impacting other hardworking staff because the auto tip is presumably split according to a given algorithm.
1,254 Posts
Joined Jun 2014
Originally posted by grapau27
Seems clear to me.
Do the right thing and prepay the tips and if anyone gives you exceptional service you can give them a cash tip and know they can keep it for themselves.

Sent from my Kestrel using Forums mobile app
Absolutely not.

If someone has given exceptional service then don't pay the service charge but give those people the cash and the extra, so they get double paid.
3,505 Posts
Joined Sep 2008
Originally posted by majortom10
Clear as mud then because in the past P&O have said that only butlers, cabin stewards and waiters/assistant waiters are rewarded from the Service Reward Scheme but now they are saying "backroom staff" are now receiving payment from Service Reward Scheme. So that has cleared nothing up as usual and a "muddy waters" response from P&O once again. If you sent the same e-mail again and you received a response from different member of staff you would probably get a different response.
Agree with your comments, P&O FAQ don't mention backroom staff so this P&O reply just adds more confusion.

From P&O FAQ.
During your time on board, you'll be looked after by lots of people - waiters, buffet staff and cabin stewards, who'll go out of their way to make each moment of your holiday special.

But, we know that rewarding good service every time it happens just isn't convenient. So, our Service Reward Programme is a simple, one-off way for you to say ‘thank you’ for all the service you receive. A discretionary daily amount of £6.00 is added to your on-board account for each guest aged 12 and over.
David.
Sunderland England
4,615 Posts
Joined Dec 2016
Originally posted by dgs1956
Absolutely clear to me as well but there again we don't fall into the trouble making or moaner categories.
We totally agree with you.

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Sunderland England
4,615 Posts
Joined Dec 2016
Originally posted by Josy1953
Exactly as we have always done. My gripe with the auto tip is that it is not compulsory so I feel that those of us who do the right thing are subsidising those who choose to pay no tips. We had appalling service from the cabin steward on Ventura in March but I felt powerless to remove the tip from him because I felt that I would be adversely impacting other hardworking staff because the auto tip is presumably split according to a given algorithm.
The solution is speak to his supervisor or housekeeping manager and explain about the poor service and if it does not improve you can report both of them in your review and even email P&O if it was particularly bad.

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Sunderland England
4,615 Posts
Joined Dec 2016
Originally posted by insanemagnet
Absolutely not.

If someone has given exceptional service then don't pay the service charge but give those people the cash and the extra, so they get double paid.
No it is not a fair way and might lead to the service charge being made compulsory.
If you prepay and don't give any extra would be better than what you suggest.

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1,254 Posts
Joined Jun 2014
Originally posted by grapau27
No it is not a fair way and might lead to the service charge being made compulsory.
If you prepay and don't give any extra would be better than what you suggest.

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Of course it isn't fair, but the whole system isn't fair if what is being asserted is correct (i.e. cash tips don't have to be handled over when the service charge is not paid).

So if the system isn't fair then would you not want the staff member who provided excellent service to be properly rewarded and not suffer the vaguries of the unfair system?

I would be delighted if the service charge was included in the fare (the only way UK consumer law would allow it to be compulsory).
Sunderland England
4,615 Posts
Joined Dec 2016
Originally posted by insanemagnet
Of course it isn't fair, but the whole system isn't fair if what is being asserted is correct (i.e. cash tips don't have to be handled over when the service charge is not paid).

So if the system isn't fair then would you not want the staff member who provided excellent service to be properly rewarded and not suffer the vaguries of the unfair system?

I would be delighted if the service charge was included in the fare (the only way UK consumer law would allow it to be compulsory).
The prices have already gone up this year so maybe P&O are getting both the auto tips and higher cruise price.

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