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#1
Portland, OR
2,597 Posts
Joined May 2011
Greetings,

I realize there was a recent discussion re the speed and quality of customer service responses from staff at Carnival House, so I'm somewhat loathe to start another thread. That said, I sent an email to the generic Peninsular Club email account a week ago, and I have received no response whatsoever. When I have sent emails to other cruise lines, I typically receive some sort of automated confirmation that my email was received, so I'm a little concerned.

Have you sent and received emails to P&O? If so, would you characterize your experience in terms of speed of reply and whether or not you received some sort of automated response?

I'm trying to be issued a Peninsular Club number (or be told it) so that I can utilize that portion of the P&O website. But because I am American, I'm somewhat concerned that my nationality and US address might be presenting an obstacle. I would like to have my loyalty number added to my future booking on Ventura so that I'm eligible for any benefits on that sailing. Nothing is easy, though. I have 24 nights aboard P&O thus far, so I know I am eligible for membership.

Thanks for any replies you care to offer.
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John aka "Cruiser Bruiser"
197 Days Sailed; 41 Days Booked | 8*HAL; 15*Norwegian; 2*P&O; 3*Princess

2019/12 - E Carib on Nieuw Statendam | 2019/9 - Greece on NCL Star | 2019/5 - W Med on NCL Epic | 2018/11 - W Carib on Nieuw Amsterdam | 2018/9 - Grand Med on P&O Ventura | 2018/2 - Brazil on Zaandam | 2017/12 - E Carib on Eurodam | 2017/6 - Baltic on P&O Arcadia | 2017/5 - Pac Coast on Amsterdam | 2017/4 - Mex Riviera on NCL Jewel | 2016/12 - North Sea on P&O Aurora | 2016/10 - W Med on NCL Star | 2016/9 - W Carib on NCL Getaway | 2016/4 - Pac Coast on Star Princess | 2016/2 - B2B E Carib on Nieuw Amsterdam (HAL; RSVP) | 2015/10 - Iberia on NCL Epic |2015/09 - Pac Coast on NCL Pearl | 2015/9 - Pac Coast on Ruby Princess | 2015/6 - Canada (BOS>MTL) on Maasdam | 2015/2 - Cal Coast on Crown Princess |2014/12 - W Carib on NCL Epic | 2014/9 - Pac Coast on NCL Sun | 2014/3 - W Carib on NCL Pearl | 2013/12 - W Carib on NCL Pearl | 2013/9 - Grand Med (VCE>BCN) on NCL Spirit | 2012/12 - Bahamas on NCL Sky | 2012/10 - Atl Coast (QBC>TPA) on NCL Dawn | 2012/5 - AK on NCL Pearl | 2012/2 - E Carib on Nieuw Amsterdam (RSVP) | 2011/5 - Pac Coast on NCL Pearl | 2010/10 - HI on Pride of America (RSVP) | 2009/8 - AK on Westerdam (RSVP)
#2
Chesterfield
919 Posts
Joined Jan 2014
Originally posted by Cruiser Bruiser
Greetings,

I realize there was a recent discussion re the speed and quality of customer service responses from staff at Carnival House, so I'm somewhat loathe to start another thread. That said, I sent an email to the generic Peninsular Club email account a week ago, and I have received no response whatsoever. When I have sent emails to other cruise lines, I typically receive some sort of automated confirmation that my email was received, so I'm a little concerned.

Have you sent and received emails to P&O? If so, would you characterize your experience in terms of speed of reply and whether or not you received some sort of automated response?

I'm trying to be issued a Peninsular Club number (or be told it) so that I can utilize that portion of the P&O website. But because I am American, I'm somewhat concerned that my nationality and US address might be presenting an obstacle. I would like to have my loyalty number added to my future booking on Ventura so that I'm eligible for any benefits on that sailing. Nothing is easy, though. I have 24 nights aboard P&O thus far, so I know I am eligible for membership.

Thanks for any replies you care to offer.
I discovered that you only receive an automated acknowledgement that your e mail has been received if you email [email protected] so that might be why you have not had a reply. P and o do seem to take a long time to reply to non urgent e mails but now if I want to contact them I always send it to customer services e mail (so at least I get an acknowledegment)and copy it to any other department I might want to contact.Good Luck!
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Crown Princess 2011
Independence of the Seas 2012
Queen Elizabeth 2013
Oceana March 2014
Ventura October 2014
Ventura April 2015
Cruise & Maritime July 2015
Arcadia Sept 2015
Ventura Feb 2016
Emerald Princess June 2016
Arcadia October 2016
Britannia March 2017
Britannia June 2017
Azura September 2017
#3
Leeds, UK
190 Posts
Joined Mar 2008
When you have a future booking for a P&O cruise it shows your loyalty status on your Cruise Personaliser (top left hand corner of homepage) and also your Peninsular Club number.
I had a problem recently as I booked 2 x cabins for a cruise in November 2018 for ourselves and friends.When the booking references came through our friends CP was not showing that they had any loyalty status at all although ours was okay. I sent a private message to P&O on facebook and they sorted it out within a couple of days - everything is okay now.
As you are American not sure if you have access to Cruise Personaliser?
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#4
1,421 Posts
Joined Jan 2009
I have been waiting 5 weeks for a reply from an email to Cunard, I rang them yesterday to chase it up, and it was answered with 'P&O Cruises press....', and eventually hung up.

Assuming that Cunard and P&O (Carnival) share the same call centre, you may have a long wait for a reply, I would try the other methods of contact mentioned!
#5
Staffordshire
2,350 Posts
Joined Sep 2010
Originally posted by Adammara
I have been waiting 5 weeks for a reply from an email to Cunard, I rang them yesterday to chase it up, and it was answered with 'P&O Cruises press....', and eventually hung up.

Assuming that Cunard and P&O (Carnival) share the same call centre, you may have a long wait for a reply, I would try the other methods of contact mentioned!
They do not just have the same call centre but all their backroom staff are all amalgamted in Carnival House in Southampton.
#6
Yorkshire
470 Posts
Joined Apr 2013
May I suggest that you private message P&O direct via Twitter (@pandocruises) They usually answer within 48 hours when you provide your reference number.
#7
Portland, OR
2,597 Posts
Joined May 2011
First, thanks for all the kind suggestions!

Second, I did eventually receive an email reply from P&O, and they fixed everything I asked them to do. Namely, they found my original loyalty number and then assigned all of my cruises to it. So, I'm good to go!

As an aside, I will note that the P&O loyalty number is completely different from that used by Princess.

Happy sailing.
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John aka "Cruiser Bruiser"
197 Days Sailed; 41 Days Booked | 8*HAL; 15*Norwegian; 2*P&O; 3*Princess

2019/12 - E Carib on Nieuw Statendam | 2019/9 - Greece on NCL Star | 2019/5 - W Med on NCL Epic | 2018/11 - W Carib on Nieuw Amsterdam | 2018/9 - Grand Med on P&O Ventura | 2018/2 - Brazil on Zaandam | 2017/12 - E Carib on Eurodam | 2017/6 - Baltic on P&O Arcadia | 2017/5 - Pac Coast on Amsterdam | 2017/4 - Mex Riviera on NCL Jewel | 2016/12 - North Sea on P&O Aurora | 2016/10 - W Med on NCL Star | 2016/9 - W Carib on NCL Getaway | 2016/4 - Pac Coast on Star Princess | 2016/2 - B2B E Carib on Nieuw Amsterdam (HAL; RSVP) | 2015/10 - Iberia on NCL Epic |2015/09 - Pac Coast on NCL Pearl | 2015/9 - Pac Coast on Ruby Princess | 2015/6 - Canada (BOS>MTL) on Maasdam | 2015/2 - Cal Coast on Crown Princess |2014/12 - W Carib on NCL Epic | 2014/9 - Pac Coast on NCL Sun | 2014/3 - W Carib on NCL Pearl | 2013/12 - W Carib on NCL Pearl | 2013/9 - Grand Med (VCE>BCN) on NCL Spirit | 2012/12 - Bahamas on NCL Sky | 2012/10 - Atl Coast (QBC>TPA) on NCL Dawn | 2012/5 - AK on NCL Pearl | 2012/2 - E Carib on Nieuw Amsterdam (RSVP) | 2011/5 - Pac Coast on NCL Pearl | 2010/10 - HI on Pride of America (RSVP) | 2009/8 - AK on Westerdam (RSVP)