Posted October 19th, 2017, 10:40 AM
The 90 day limit doesn't show in this document but it does still appear on the request form.
I thought I'd try early and sent my request on 8th October. No reply by today so I phoned them and was told the 90 days still applies then I received a reply to my email which included this statement.
Thank you for forwarding your, brokerage statement. Unfortunately at this time it is too early to be applying the benefits to the booking. Please note a current brokerage statement should be no older than 3 months old from the day of sailing. As your cruise is not sailing until the 25th January 2018 we would require a new shareholder statement which is dated on or after the 25th October 2017.
My next statement will be issued on 1st January 2018 so it will be cutting it fine for a 25th January sailing when it takes 11 days to get a response to my application.
Wow, could they make it that much harder for Aussies? That's ridiculous!
I'm in the U.S., but used FaxZero to send my form, etc., in a few weeks ago for a March 30, 2018 sailing. It was sent in over a weekend, but my OBC was posted to my account by noon on Monday.
Seems they are creating an unnecessary hassle for you. Good luck.