Posted November 13th, 2017, 10:47 AM
I cannot recall seeing an official statement by any cruise line on the subject. Unless and until such appears we only have speculation.
Don't ever expect a cruise line to make an official statement about this. Look at how quickly people have objected here.
Personnel are PROHIBITED from discussing internal policies. (I doubt an active member of the purser's staff would make statements on here.) Yet some have spoken up and there have been other discussions on here about this.
While Princess passengers are automatically charged the gratuity, Princess doesn't automatically distribute 100% directly to the people you think.
Ever wonder why waitstaff push those extras? Drinks and bottles of wine; after dinner drink specials; paid reservations for wine tastings; etc.
There are incentive programs in place, and making goal means a financial reward.
I doubt the portion not paid directly is ever used for anything unrelated, such as marketing or cleaning supplies. And perhaps that's why the cruise lines feel that "how" they state the distribution to guests and "what" they actually do both align.
What I find distasteful is a situation I witnessed two days ago on board Crown, at the Guest Services Desk. Two blue card passengers were learning through explanation by the Guest Service Agent why this charge was on each account. Their reaction seemed to indicate the charges were unexpected and perhaps not budgeted.
I am certain that I heard the Guest Service Agent inform then that they could have the charges removed.
I personally wish Princess would just bake in the fare what they felt they NEEDED to allocate towards those positions as a gratuity and incentive bonus/gratuity. This would eliminate the option of removing it.
If there's a service issue, speak up at the time it occurs. Rather then removing $13.95 (or whatever) per day simply because they forgot the lemon for the iced tea.