Posted November 16th, 2017, 03:57 AM
We shared a table at lunch with two couples some years ago who had been bumped off a P&O cruise because of overbooking. They told us that they were obviously upset at first but that P&O had compensated them handsomely and that they were very happy with the arrangement. Both couples were retired so were able to take the offered alternative cruise offered by the company.
Exactly, it depends on how you handle it.
My only experience of overbooking was on a flight back from Miami a few years ago.
The flight had been delayed a couple of hours, so people were already slightly grumpy, and then there was a tannoy announcement the flight was overbooked.
However the announcement was made to let people know they were seeking volunteers, how much they would be paid, and the overnight arrangements and flight the following day.
The only complaints I heard was from the people who hadn't been able to take up the offer.