Posted May 19th, 2018, 11:21 AM
It seems to me that your claim is quite valid, especially if you purchased, as you did, insurance in good faith, and what the insurance was even issured by Princess.It has nothing to do with purchasing in good faith. It is about reading the fine print!
Someone with cancer has pre-existing conditions that really require an insurance that includes coverage for this.
I had an unusual situation and could not find a plan that covered my situation. I had to buy 2 plans for every trip just in case. I knew of my situation and had to read the fine print and call the insurance company and ask the important questions.
I would not rely on a Princess rep or even a travel agent to know all the details. When I asked my travel agent some questions and she was unsure - she didn't tell me something wrong, she gave me the phone number to call the insurance company directly to find out from them! I appreciated it as she is not an expert in travel insurance. She knows a lot about them but when it comes to unique situations - you need to find out for yourself.