So paper booklet arrives - looks all OK. Had been checking throughout period in any case (dummy bookings) that our cabin remained unavailable to book to others. Now getting to point of printing out tickets to find that we have been moved. On phoning P and O advised that sofa bed not working since end July and now a two berth - hence move. Same facilities (er...... no....... get to see wake and have extra balcony space otherwise would not be quite so upset....) Ship now full perhaps one other option available out of whole ship left, but even then can't guarantee that until the morning. While this DA grade not an upgrade to us and is actually a downgrade in terms of the overall, they are magnanimous in offering it to us free of charge - only if it is still there...? Suggested swapping around sofa beds with another three berth with a working sofa bed to no avail. Feel that that would be more saleable for P and O because of the extra balcony space and let the other 3 berth become a 2 berth.
They said they called us late July early August but I do not have any voicemail messages, nor e-mail messages - albeit I do have more than a few unknown numbers on my records, but as I have a lot of nuisance calls I wouldn't pro-actively follow these up. I do feel that they could have done more to flag this up - a voicemail message or email 'contact us' even the post could have alerted us to this before all the cabins were sold out.
So I guess we are stuck where we are, but I do feel bitterly disappointed and slightly cynical about this - is the change actually for someone who has greater pull with P and O? Breakages happen all the time and they do have people on board to attend to these etc... and besides things could be moved around. As relatively new cruisers to P and O it has left us with not a good impression, but one hopes that late unexpected moves are a relative rarity in occurrence for customers and we are just unlucky.
So apologies all - but I am here to see if anyone has any useful tips or indications whether there are other avenues to pursue or any other form of recompense is likely - I gather from the Boards that the complaints dept is probably an avenue of little action. And at the end of the day I do know this is a first world issue - I am just a little disappointed - as I have been looking forward to the expected canine for so long - but that should subside!