P and o standards slipping?

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#21
Whitley Bay, North East England
6,558 Posts
Joined Nov 2006
Originally posted by NSWP
Strewth what next? no more choccies on your bed at turn down?

Have P&O really got rid of the complimentary glass of 'quality champagne' given to return guests?
Ye Gods, the numbers will be down at ye olde Great British Sailaway, many turn up just to claim their complimentary drinkie.!!!


I know it take a long time for the pigeon to get down under but the sail away fizz is still available. You still get your sheet of paper in the cabin only on this occasion they were delayed being put in the cabins. No panic. And there is still a chocolate on the bed every night.

You can rest easy now.

. .


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Dai
#22
UK
45 Posts
Joined Nov 2016
Originally posted by janny444
When you asked the steward for extra sachets....I know one shouldn't have to ask...did he refuse?
We had ordered room service breakfast with coffee, so we just waited until that arrived and we had our caffeine fix that way. On the second morning, as we were disembarking there was not need to bother the steward. I just wondered if it was an oversight on his behalf, or if by reducing coffee sachets in the cabin, passengers are manipulated into visiting Costa (extra cost). Would like to know if anyone else has noticed reduced 'provisions' in the cabin.

Dai - sorry to say no chocolates on Saturday night on Britannia. Maybe it was the steward just being a little overworked?
#23
UK
45 Posts
Joined Nov 2016
Originally posted by wharton450
Exactly Janny444 the thing is if they had asked (the steward would probably have given him as many as he wanted and apologised for the error of only leaving one) they wouldnt have anything to complain about.
To slightly mis-quote Disraeli - " I don't complain and I don't explain"
#24
West Yorkshire UK
3,219 Posts
Joined Jul 2004
Originally posted by daiB
I know it take a long time for the pigeon to get down under but the sail away fizz is still available. You still get your sheet of paper in the cabin only on this occasion they were delayed being put in the cabins. No panic. And there is still a chocolate on the bed every night.

You can rest easy now.

. .


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My wife normally saves all the choccies for the grandchildren, so I have not had any for a few years. However from our last cruise one must have escaped and I found it in the case bottom as I was unpacking, it was awful ( well not really awful Dai, but certainly poorer quality than I remember), I fear we might be accused of child cruelty if we continue to force our grandchildren to eat them!!
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#25
Whitley Bay, North East England
6,558 Posts
Joined Nov 2006
Originally posted by terrierjohn
My wife normally saves all the choccies for the grandchildren, so I have not had any for a few years. However from our last cruise one must have escaped and I found it in the case bottom as I was unpacking, it was awful ( well not really awful Dai, but certainly poorer quality than I remember), I fear we might be accused of child cruelty if we continue to force our grandchildren to eat them!!
But how long had it been there.

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Dai
#26
West Yorkshire UK
3,219 Posts
Joined Jul 2004
Originally posted by daiB
But how long had it been there.

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Oh it was a new one from our May cruise, however it might be that I am comparing it against the higher quality ones we have had from Princess and Celebrity, and maybe P&O ones always tasted like poor supermarket own brand.
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Rules are for the guidance of wise men and the observance of fools. (Douglas Bader 1910-1982)
The inherent vice of capitalism is the unequal sharing of blessings; the inherent virtue of socialism is the equal sharing of miseries. (Winston Churchill 1874-1965)
Future cruises --- Feb 2018 Ventura - Caribbean & USA., June 2018 Ventura - W. Med. Sept 2018 Azura - Canaries. Jan 2019 Ventura - Caribbean. April 2019 Aurora W Med.
Previous Cruises
March 92 - Carnival's Carnivale - Bahamas . October 97 - Thomson's Emerald, Med. Nov 2000 - Superstar Gemini, Straits of Malacca. Jan 2004 - Coral Princess - Panama-Carib. June 2005 - Island Princess - Alaska. Jan 2006 - P&O Arcadia - East/southern Carib. Feb 2007 - Celebrity Millenium - Eastern Carib. June 2007 - Tahitian Princess - Honolulu to Papeete. Feb 2008 - Sapphire Princess - Sydney to Auckland. Sept 2008 Emerald Princess - Mediterranean. March 2009 - Coral Princess - Panama Canal. Feb 2010 Celebrity Solstice - Eastern Caribbean . Aug 2011 P&O Azura- Canaries. June 2012 P&O Ventura Iceland & Fjords. Sept 2012 Celebrity Eclipse - Western Med; Apr 2013 P&O Azura Western Med. June 2013 Celebrity Eclipse - Baltic. Oct 2013 P&O Azura - Central Med. May 2014 Emerald Princess N. Spain & France. Sept. 2014 Celebrity Eclipse-Canaries & Azores, Apr 2015 P&O Britannia - W Med. June 2015 Celebrity Eclipse - Iceland & Fjords. Sept 2015 Celebrity Eclipse - Canaries & Azores. Jan 2016 P&O Ventura - No Fly Caribbean. Jun 2016 Eclipse - Baltic. Aug 2016 - Britannia Fjords, May 2017 - Azura W. Med. Sept 2017 - Navigator OTS Canaries & N Africa.



#27
Yorkshire
1,484 Posts
Joined Aug 2011
Originally posted by ScotchBoy
To slightly mis-quote Disraeli - " I don't complain and I don't explain"
Should have followed Mahatma Gandi advice "If you don't ask, you don't get."

There was no need to explain or complain . Just a "can we have a couple more please? "

To quote Delboy " He who dares, wins." Better luck on your next cruise.
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#28
Dorset
32 Posts
Joined Feb 2017
We were on Britannia on Saturday mini cruise and had plenty of coffee and sugar in cabin with biscuits every day , also a tray of sweets which were removed the second day , don't know why , but no cut backs on anything I noticed we even had our towels changed twice a day
#29
Lancashire, England
874 Posts
Joined Aug 2010
One general observation on this and similar themed threads.
In the package holiday days of the 1970s our courier was asked by some disappointed holidaymakers why the Germans got better hotels with better food. It was she replied, because they paid more for their holidays. They expected quality and were prepared to pay a fair price for it. We wanted it as cheap as possible, and then complained when we got what we paid for. You could not have the cake and the halfpenny.
Cruising is no different. If you want quality to be maintained you will have to be prepared to pay more. If low prices are your priority, you will have to accept cutbacks to keep prices low. You cannot have it both ways.
#30
London, England
3,505 Posts
Joined Jun 2011
Originally posted by Mysticalmother
Im afraid I couldnt care less about the brand of tea....as I dont drink tea at all!
Now, who would like to discuss coffee......?
Neither do I, hate the stuff.

We were on Britannia in June and my OH was pleased to se the PG Tips as he doesn't like Twinings.

I take coffee bags or the individual filter coffees as I don't drink instant.

What makes me laugh about the P&O moaners is they constantly return. Probably to find more to moan about and further slipping standards.
#31
Oxfordshire
660 Posts
Joined Jun 2016
Unfortunately you get moaners everywhere in life. I'm not sure why they even exist, if all they do in life is complain. Very sad way to carry on.


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Previous Cruises:- Seabourn Goddess II - Aug 2001 Aurora - Oct 2001 Oriana - Nov 2001 Hebridean Spirit - June 2002 Hebridean Spirit - Oct 2002 Seabourn Legend - July 2003 Seabourn Pride - Aug 2003 Adonia (Old one) - July 2004 Hebridean Spirit - Oct 2004 Aurora - Nov 2005 Aurora - Aug 2006 Arcadia - June 2007 QM2 - May 2008 Arcadia - June 2009 Arcadia - Nov 2009 Azura - April 2010 Azura - July 2011 Azura - Aug 2012 Arcadia - Oct 2012 Oceana - July 2013 Adonia - Aug 2013 Arcadia - June 2014 Adonia - Aug 2014 Arcadia - Dec 2014 Arcadia - July 2015 (2 cruises back to back) Britannia - Sept 2015 Aurora - Dec 2015 Oceana - March 2016 Britannia - July 2016
#33
104 Posts
Joined May 2014
Quick research suggests PG Tips tea bags cost less to buy than Twining', and therefore the change is likely to have been of benefit to P&O's bottom line. Whether PG Tips are considered of lower quality is of course a matter of personal taste.
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#34
England
908 Posts
Joined Aug 2014
I drink a lot of tea. I'm not an expert, but I do know that Twinings is a more premium product than PG Tips and is a lot nicer to drink. I also like chocolate and the freebie chocolates of recent years aren't as nice as they used to be. They can't seem to decide whether they are milk chocolate or mint chocolate so have a strange 'somewhere in between' taste, but are more akin to baking chocolate than, say, Cadburys Dairy Milk. The freebie drinks at the priority boarders lunches and Captains Drinks parties etc are now cheap and not very nice plonk. The fizz is about as far removed from Chamapge as a sparkling wine can be and leaves an unpleasant after taste (as does the white - the red is passable).

So, are all these things (and others) cost cutting? Of course they are. It would be naive to think otherwise. But do they prevent me from cruising with P&O? No. Personally, I would rather pay a little more and have more premium products, but I understand that in these highly competitive, cost sensitive times, that isn't going to happen. They certainly aren't significant enough issues to make me switch cruise operator. But, then again, I'm someone who doesn't get upset by the pillows going on the floor when the steward makes the beds, so perhaps I'm not a good barometer
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674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
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#35
826 Posts
Joined Jul 2011
Originally posted by Selbourne
I drink a lot of tea. I'm not an expert, but I do know that Twinings is a more premium product than PG Tips and is a lot nicer to drink. I also like chocolate and the freebie chocolates of recent years aren't as nice as they used to be. They can't seem to decide whether they are milk chocolate or mint chocolate so have a strange 'somewhere in between' taste, but are more akin to baking chocolate than, say, Cadburys Dairy Milk. The freebie drinks at the priority boarders lunches and Captains Drinks parties etc are now cheap and not very nice plonk. The fizz is about as far removed from Chamapge as a sparkling wine can be and leaves an unpleasant after taste (as does the white - the red is passable).

So, are all these things (and others) cost cutting? Of course they are. It would be naive to think otherwise. But do they prevent me from cruising with P&O? No. Personally, I would rather pay a little more and have more premium products, but I understand that in these highly competitive, cost sensitive times, that isn't going to happen. They certainly aren't significant enough issues to make me switch cruise operator. But, then again, I'm someone who doesn't get upset by the pillows going on the floor when the steward makes the beds, so perhaps I'm not a good barometer
I do like the Twinings Breakfast, but PG Tips isn't the end of the world. The best tea ever was Whittard's Irish Breakfast - now there was a brew! - but they only produced it for a short time then discontinued it.
Have you tried Cadbury's Dairy Milk recently, Selbourne? It is a shadow of it what it used to be since Kraft took over. I got DH to get me some in a cake-making emergency and it has so little cocoa in it, it is virtually unusable. Doesn't taste good either.
#36
England
908 Posts
Joined Aug 2014
Originally posted by groovechick
I do like the Twinings Breakfast, but PG Tips isn't the end of the world. The best tea ever was Whittard's Irish Breakfast - now there was a brew! - but they only produced it for a short time then discontinued it.
Have you tried Cadbury's Dairy Milk recently, Selbourne? It is a shadow of it what it used to be since Kraft took over. I got DH to get me some in a cake-making emergency and it has so little cocoa in it, it is virtually unusable. Doesn't taste good either.
Not tried Whittard's Irish Breakfast. We use Yorkshire tea at home. I'm sure you are correct about Cadbury's, but I prefer Galaxy What I have noticed is how much smaller chocolate bars get every few years. The gaps between the chunks gets bigger and bigger, so the weight of the chocolate falls. Does the price fall? Of course not - it goes up! Is this another example of cost cutting? Of course it is (driven in that case, to be fair, by rising raw material prices). But, what do we get told? It's all to help us eat more healthily. Yeah, right. As I say, we would be naive in the extreme to think that P&O were the only modern business not to be constantly looking at ways to shave off costs and the scale that they operate on means that a few pence here and there adds up to millions of pounds quite quickly. Much as I would prefer to pay more for a better product, that ain't gonna happen, but of course the positive is that we enjoy cheaper prices for our cruises. I've just booked one of the new 2019 cruises and the price per night is the cheapest we have paid in 10 years. So there are two sides to every story!
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P&O Cruises Experience – 143 nights over 13 cruises (Aurora x 3, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 74 nights over 5 cruises (2018 - Aurora, Arcadia, Aurora, 2019 - Aurora x 2)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Suite + Adjacent Balcony Cabin.

R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
R719 Aurora 22/10/17. Spain & France. 7 nights. Accessible Balcony Cabin.
#37
essex uk and calabria italy
851 Posts
Joined Sep 2012
Originally posted by groovechick
I do like the Twinings Breakfast, but PG Tips isn't the end of the world. The best tea ever was Whittard's Irish Breakfast - now there was a brew! - but they only produced it for a short time then discontinued it.
Have you tried Cadbury's Dairy Milk recently, Selbourne? It is a shadow of it what it used to be since Kraft took over. I got DH to get me some in a cake-making emergency and it has so little cocoa in it, it is virtually unusable. Doesn't taste good either.
We;re lucky in the UK,have you tried the Aussie Cadburys,its revolting,lol.
#38
UK
235 Posts
Joined Jun 2015
Originally posted by brian1
We;re lucky in the UK,have you tried the Aussie Cadburys,its revolting,lol.
I had some Aussie chocolate when I spent 3 months over there. It was oh so awful it put me off chocolate even after I returned to the Uk... think it was a year before I could face any!!!

I believe they add something to it to stop it melting quickly in the heat. I will never ever have Aussie choc ever again.
#39
Gt Britain
128 Posts
Joined Nov 2015
Originally posted by Selbourne
I drink a lot of tea. I'm not an expert, but I do know that Twinings is a more premium product than PG Tips and is a lot nicer to drink. I also like chocolate and the freebie chocolates of recent years aren't as nice as they used to be. They can't seem to decide whether they are milk chocolate or mint chocolate so have a strange 'somewhere in between' taste, but are more akin to baking chocolate than, say, Cadburys Dairy Milk. The freebie drinks at the priority boarders lunches and Captains Drinks parties etc are now cheap and not very nice plonk. The fizz is about as far removed from Chamapge as a sparkling wine can be and leaves an unpleasant after taste (as does the white - the red is passable).


So, are all these things (and others) cost cutting? Of course they are. It would be naive to think otherwise. But do they prevent me from cruising with P&O? No. Personally, I would rather pay a little more and have more premium products, but I understand that in these highly competitive, cost sensitive times, that isn't going to happen. They certainly aren't significant enough issues to make me switch cruise operator. But, then again, I'm someone who doesn't get upset by the pillows going on the floor when the steward makes the beds, so perhaps I'm not a good barometer
Cheap plonk, cheaper tea,suspicious tasting chocolates and bedding placed on the floor. Ah This is the Life.
#40
England
908 Posts
Joined Aug 2014
Originally posted by pisces14
Cheap plonk, cheaper tea,suspicious tasting chocolates and bedding placed on the floor. Ah This is the Life.
Indeed. But can you say it with Rob Brydons accent?
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P&O Cruises Experience – 143 nights over 13 cruises (Aurora x 3, Azura, Britannia x 3, Oceana x 2, Oriana x 2, Ventura x 2)
P&O Cruises to Come - 74 nights over 5 cruises (2018 - Aurora, Arcadia, Aurora, 2019 - Aurora x 2)

674(A) Oriana 14/5/96. Southampton to Istanbul (Fly back). 8 nights. Outside Cabin.
E620 Oceana 11/8/06. Western Mediterranean. 14 nights. Outside Cabin.
E720 Oceana 12/8/07. Canaries. 13 nights. Outside Cabin.
X912 Oriana 24/7/09. Baltic. 14 nights. Outside Cabin.
A118 Azura 5/8/11. Eastern Mediterranean. 16 nights. Superior Deluxe Balcony Cabin.
N321 Ventura 18/8/13. Western Mediterranean. 14 nights. Superior Deluxe Balcony Cabin.
B517 Britannia 15/8/15. Western Mediterranean. 14 nights. Forward Suite + Adjacent Balcony Cabin.
B622 Britannia 23/7/16. Norwegian Fjords. 7 nights. Forward Suite + Adjacent Balcony Cabin.
N703 Ventura 15/2/17. Amsterdam & Bruges. 4 nights. Penthouse Suite.
R705 Aurora 13/5/17. Baltic. 16 nights. Accessible Balcony Cabin.
B721 Britannia 22/7/17. Western Mediterranean. 14 nights. Aft Suite + Adjacent Balcony Cabin.

R718 Aurora 20/10/17. Zeebrugge (although didn’t dock due to storm). 2 nights. Accessible Balcony Cabin. Back to Back with;
R719 Aurora 22/10/17. Spain & France. 7 nights. Accessible Balcony Cabin.