Posted October 8th, 2017, 11:10 AM
I understand that the Arcadia has suffered awful problems during her current Caribbean cruise, so much so that passengers have been given a rebate of £2000. Sorry not able to give you anymore detail but can only say this was from a reliable source. Bal
Yes there were problems - missed ports due to weather/sea conditions (Force 8/9/10 with heavy seas for almost all the sea days) and an Azipod which required repair so that we had an unplanned overnight and extra day in Halifax.
We missed Newport, Bar Harbor, Sydney and instead of two full days in Quebec we arrived 9pm day 1 then had the whole of the next day there.
I'm not sure where the figure of £2000 came from - it may have amounted to that for some passengers depending on what the cruise cost them but the compensation was in fact 20% of the price you paid as a future cruise credit.
We were satisfied with that but can understand someone not wishing to go on another cruise, or travel again with P&O may not feel the same.
In addition everyone had £200 obc added to their accounts. With so many cancelled ports (and excursion refunds) the shops had a field day!!!