Wine Package


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#1
north-east england
133 Posts
Joined Apr 2008
Hi folks, hoping you die-hard P & O's can answer my question Having done several cruises with P & O we have a small Peninsular Club discount. I was under the impression that if I booked and paid for a wine package up front for a forthcoming cruise that I would get the loyalty discount on the package. Contacted P & O today with debit card in hand to be told there is no discount buying it up front, yet I'm sure that I've seen reviews where members have said you get the discount buying up front. The person on the end of the phone kept going on about onboard credit we have, tried explaining this will get used up buying individual drinks, therefore wanted to buy package ahead of cruise. Obviously if no benefit from buying in advance will wait until onboard. Can any one advise.
Kind regards
Viv
#2
8 Posts
Joined Jul 2017
Loyalty discounts are always applied to shore excursions when pre-booked through your cruise personalised. Not sure if you can book a wine package this way but it might be worth checking.

From my own experience I have always just booked a wine package on the first day of a cruise. You get the savings on the package (about 15%) then your loyalty discount on top of that. Can't see the advantage of pre-booking wine - we only pre-book excursions because some popular one's sell out quickly.
#3
1,252 Posts
Joined Jul 2012
As far as I know. you don't get the Loyalty Discount when you buy the Wine Package prior to the cruise. In fact, if you have a lot of Cruise Credit then you won't get it if you buy on the first day of the cruise either. I would think the "discount" that most are referring to is the cost savings. I normally get a Wine Package but I'm not convinced its worth it and my not bother on my next cruise.
#5
8 Posts
Joined Jul 2017
Originally posted by coralsmum
Sorry but P&O stopped loyalty discount on wine packages a year or two back.
That's interesting. I'm afraid I beg to differ

We've just returned from a 30 night cruise on Aurora. I ordered a 12 bottle Captain's Collection on the first day and our on board account clearly shows our loyalty discount was applied to that figure. Towards the end of the cruise we ordered another 4 bottle package and again our discount was applied.
#6
8 Posts
Joined Jul 2017
Just to add a factor that might be relevant. We chose free parking on our Select Price for that cruise so we did not have any initial on board credit
#7
1,252 Posts
Joined Jul 2012
Originally posted by arlowood
Just to add a factor that might be relevant. We chose free parking on our Select Price for that cruise so we did not have any initial on board credit
That's correct. If you don't have OBC you'll get the Loyalty Discount but it isn't applied for anything onboard until the OBC is used up.
#8
north-east england
133 Posts
Joined Apr 2008
Many many thanks for all your replies, we were hoping by buying it up front we would get the extra loyalty discount as we have onboard credit so won't get any extra discount until its used up. Never mind it was worth a try, as we say in the North 'A shy bairn gets nowt'.
Kind regards to you all, Viv.
#9
8 Posts
Joined Jul 2017
Originally posted by vinob
Many many thanks for all your replies, we were hoping by buying it up front we would get the extra loyalty discount as we have onboard credit so won't get any extra discount until its used up. Never mind it was worth a try, as we say in the North 'A shy bairn gets nowt'.
Kind regards to you all, Viv.
One option to consider is this. If you haven't already booked shore excursions through the cruise personaliser then book these on board as soon as possible. That will hopefully exhaust most if not all of your OBC and you can then benefit from that extra discount on your wine package
#10
Bolton
103 Posts
Joined May 2011
Well that's interesting about the wine package Arlowood. Certainly P&O used to give loyalty discount but then stopped saying the packages were already reduced so you couldn't also have your loyalty disount. Maybe they have reconsidered.
#11
44 Posts
Joined Jun 2011
Originally posted by arlowood
That's interesting. I'm afraid I beg to differ



We've just returned from a 30 night cruise on Aurora. I ordered a 12 bottle Captain's Collection on the first day and our on board account clearly shows our loyalty discount was applied to that figure. Towards the end of the cruise we ordered another 4 bottle package and again our discount was applied.


Interesting.

On my most recent cruise I asked prior to purchase and was told it would not benefit from Loyalty Discount. This was confirmed on my Account documents.

The P&O Advice web page still shows the following:


Wine Packages

Various wine packages are available. Wine packages can be consumed either in the restaurant or in your cabin. Please note loyalty discount will not be applied when purchasing wine packages.


Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit


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#12
8 Posts
Joined Jul 2017
Hi there

FYI I have included an attachment PDF which was scanned from our on board account showing the Wine Package item at £203 bought on the first evening of our cruise. You can see that a Loyalty Discount of £17.26 was applied to that figure.

The later 4 bottle package also shows the appropriate discount

Don't quite know what is happening based on you experience and the P&O Advice webpage
Attached Files
File Type: pdf Aurora Account.pdf (174.6 KB, 30 views)
#13
44 Posts
Joined Jun 2011
Originally posted by arlowood
Hi there



FYI I have included an attachment PDF which was scanned from our on board account showing the Wine Package item at £203 bought on the first evening of our cruise. You can see that a Loyalty Discount of £17.26 was applied to that figure.



The later 4 bottle package also shows the appropriate discount



Don't quite know what is happening based on you experience and the P&O Advice webpage


Please do not think I disbelieved you. But now, even more looking forward to an extra 10%. Yippee!




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#14
Uk
77 Posts
Joined Jun 2012
There are some interesting issues raised in this thread. I can also confirm that I have had the loyalty discount applied to the many wine packages that I have purchased on board.

I have never pre booked a wine package before sailing so I am unable to comment as to whether the discount is applied then. I have also read the entry on the FAQs which state that no discount is given and I can only assume that this refers to when the purchase is made prior to sailing.

With regards to the OBC, it is interesting to note that no loyalty discount is given on your account until this credit is used up.

As I normally book saver fares I do not received OBC and the first items applied to my account are the gratuity charges. On our last cruise when we did received some OBC I noted that the gratuities did not appear on our account until the OBC was used up.

I raised this issue with reception and I was informed that the gratuities are entered on the accounts by head office and not on board. I pointed out that in view of the fact that there is no loyalty discount on gratuities then they should have been the first items to have been charged.

After some discussion I won the day, financially it was not really worth the effort but I did consider it a point of principle.

I am quite sure that the P and O accounts softwear is set up so that the the gratuities to not appear on the account until the OBC is used up on other charges which would normally attract a loyalty discount.

I would be interested to hear other posters experiences in this regard.
#15
1,252 Posts
Joined Jul 2012
Originally posted by Charleyben

As I normally book saver fares I do not received OBC and the first items applied to my account are the gratuity charges. On our last cruise when we did received some OBC I noted that the gratuities did not appear on our account until the OBC was used up.

I raised this issue with reception and I was informed that the gratuities are entered on the accounts by head office and not on board. I pointed out that in view of the fact that there is no loyalty discount on gratuities then they should have been the first items to have been charged.

After some discussion I won the day, financially it was not really worth the effort but I did consider it a point of principle.
.
That is pretty poor. I know it was a point of principle but I'm glad you won regardless of the amount.
#16
north-east england
133 Posts
Joined Apr 2008
I must admit that I thought the gratuities were added at start of cruise, having said that, we didn't have much onboard credit on last cruise and it was used up on first day ordering the wine package, hence I probably didn't take much notice.
This time we have more onboard credit. I think its a bit underhanded of P & O to wait until credit is used up before putting gratuities onto account. I wonder what they would do if you went to reception and said either put gratuities on account in full at start of cruise or remove my gratuities altogether and I'll tip as I go.
#18
hampshire england
1,468 Posts
Joined Jul 2004
Certainly on our last two cruise, one in January and the other last December, the gratuities were added to our account by the third day and we had a sizeable amount of OBC.
#19
Uk
77 Posts
Joined Jun 2012
They initially informed me that they had no control on the ship as to when the gratuities were added as this was done centrally.

When I spoke with a more senior officer at reception he agreed to resolve the situation. He achieved this by removing the charges prior to the gratuities and placing them back on after. This had the desired effect of the gratuities being the first items to come off the OBS.

He said no one on board could move he date the gratuities were applied. Although he did not acknowledge it, I had the distinct impression that this was a deliberate policy imposed by the number crunchers at head office.

Although it meant only about £16 difference in my case, when this is applied to all passengers receiving OBC, it represents a significant amount of money.

Was it worth the effort? Probably not but I am the type to cut my nose off to spite my face.

I just find that if, as I suspect, this is a deliberate policy, it should be shown for what it is.
#20
Whitley Bay, North East England
6,649 Posts
Joined Nov 2006
Just off Azura and looking at my bill now. Boarded 16/9/17 tips off at 02.45 on 17/09/17.

Looks like they were taken off very quickly.


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