Posted October 10th, 2017, 07:34 AM
They initially informed me that they had no control on the ship as to when the gratuities were added as this was done centrally.Yes it was worth it. £16 is a bottle of wine and it is still a point of principle. Well done!
When I spoke with a more senior officer at reception he agreed to resolve the situation. He achieved this by removing the charges prior to the gratuities and placing them back on after. This had the desired effect of the gratuities being the first items to come off the OBS.
He said no one on board could move he date the gratuities were applied. Although he did not acknowledge it, I had the distinct impression that this was a deliberate policy imposed by the number crunchers at head office.
Although it meant only about £16 difference in my case, when this is applied to all passengers receiving OBC, it represents a significant amount of money.
Was it worth the effort? Probably not but I am the type to cut my nose off to spite my face.
I just find that if, as I suspect, this is a deliberate policy, it should be shown for what it is.