Posted October 10th, 2017, 11:57 PM
Last edited by NSWP; October 11th, 2017 at 12:06 AM
Hope your deposit has been refunded, especially as you have already booked replacement cruises.
When they are counting the money they make on short term investment withholding their passengers' deposits, I hope they count the cost of the loss of goodwill, loss of trust, and future reluctance to book ahead (especially for passengers who book long haul flights, such as from Australia).
Because a TA was transferred from departing Genoa, Italy to departing Kiel, Germany in 2010, I no longer book cruises ahead but book around final payment.
No refund received. From enquiries with P&O and my agent today, they will not budge from the 27 October date and worse news from our agent, it could take up to 12 weeks before Finance Division of Carnival release our $2000 deposits. This is inexcusable, considering that some British cruisers affected by Adonia sale - cancellation of cruises, already have received their deposits already.
A horror story, never ending. Takes me back about 7 years when I booked Costa Atlantica, cruise of East Coast of USA/Canada. Costa cancelled cruise and repositioned ship to the Med because of poor sales. Took 12 weeks to get deposits back. Costa is part of Carnival too. !! Ugh.
Next move for me, could be NSW Dept of Fair Trading or 60 Minutes !!
Thanks to other posters on here for their advice.
I would be interested to hear of any other non Brit pax, affected by Adonia sale and cruise cancellation and any progress re their refunds/claims. Lastly we have received no letter from P&O contrary to the wording of their generic E mail re Adonia sale and our options.
Sorry to bore you all with this, but it is getting serious.
Cheers..(Uncle) LES - Princess Captains Circle Elite.
- 460 days.
Cruised with Princess, Celebrity, Cunard, P&O Australia, P&O UK, Carnival, Sitmar, Sydney Harbour Ferries. World Cruise, plus British Isles, Europe, Med, Greek Isles, Transatlantic, Asia, USA, Panama Canal, South America, Central America, Caribbean, Alaska, Canada, Japan, South Pacific, Australia, New Zealand.!
**Last cruise: Queen Mary 2 - Sydney - HK, 16 nights, 2 - 18 March 2017.
**Next: (We were booked on Adonia x 2, but they sold the ship on us.
Sapphire Princess - 26 May 2018, Scandinavia, ex Southampton - 7 nights B2B with..
Sapphire Princess - 2 June 2018, Baltic Heritage, ex Southampton - 14 nights.
Royal Princess - 18 June 2018 - British Isles, ex Southampton - 12 nights.
'Adventure before Dementia - Live for Today !!'